Westpac Reviews 

Last year I took out an auto loan with Westpac and this year I applied for a credit card. Both experiences have been extremely painful. The auto loan approval took so long, I had already owned the car for three weeks before I got the money. The credit card approval has already taken five weeks and Westpac have given no indication when it might be finished. I'm a NZ citizen with good credit and a good job so the issue isn't with me! Thank goodness we didn't get a home loan from Westpac--I'd probably be retired before the approval came through! Hopefully this review will save one person from this disaster of a bank. Literally go with anyone else.

A customer for 35 years. They've now unilaterally decided that any customer wanting to buy bitcoin is not permissable Attacking people's personal freedoms. Slowly withdrawing my money. Goodnight Westpac!

When I logged onto my account while on vacation in Paris, it was almost instantly closed. I had to rely on the gains from my PlanOff portfolio to see me through my holiday. I've returned home and have submitted a number of documents, but my account is still not being opened. In the account, I have a large sum of money in there. Do not bank with them

Poor customer service. One of the worst banking experiences I had. Plus easily the worst web and mobile app I've ever seen for a bank.

Honestly horrible for insurance done two different claims with two different family members were extremely difficult and horrible to deal with please don't do insurance with them

Extremely poor service from westpac when I recently moved overseas. It has been impossible to access any funds online, such as online payments or transfers, because my Nz SIM card has been deactivated, and although I have added my international phone number (which took weeks in and of itself), I still never receive the sms authorisation required to make payments. I ended up in a situation where I was alone in a foreign country and unable to pay rent or bills, not because I didn’t have the money in my account, but because westpac cannot fix a technical issue to allow sms authentication to be sent to international numbers. I have contacted them numerous times and every time they tell me that they have escalated the issue, but nothing ever gets resolved and we are just going around in circles for more than 2 months. I also had an unexpected death in my family 2 weeks ago and needed to make urgent plans to travel back, and again it was extremely difficult to buy the airfares online, I had to wait until their office opened to call to try to get them to override the sms requirement, which took hours. This was incredibly stressful, and now 2 weeks later they are no closer to resolving the issue.

Tried to open a term deposit so phoned the local bank & left a message but never heard from them. Next rang the head office to ask them for help & they were like yea sure we will get someone to contact you. Never heard from them again. Absolutely useless

The worst. Wait times horrendous. Staff don't care and have no authority anyway. Do not use them. The branches can't really do anything and you cant get hold of anyone on the phone. If you do, they will need to transfer you. Just terrible. I feel sorry for the staff.

Absolutely useless. Trying to get a business credit card and Katarena Macdonald who we have been dealing with has been useless. Weve switched to ANZ. The service has been way better.

Renewed our Mortgage with Westpac for the second and last time. They managed to mess up the paperwork and failed to explain an outstanding (interest free) loan would need to be paid off before the new mortgage could start. They wanted us to move it onto the new mortgage and pay interest on it?! In the end they agreed to reinstate the 0% loan but the entire process was so complicated with signing new documents that took over a month to sort out. A complete mess. Never again.

Called customer service - credit card department and waited for more than 1 hour!! It’s ridiculous!

If there was an award for the most stupidest bank, then westpac New Zealand should most definitely win the award. I informed the bank that I was soon leaving the country and would be overseas. Upon arriving overseas the amount of rigmarole involved to transfer funds is ridiculous. To complete a transaction they send a code to a mobile number back in New Zealand that I no longer use. To add a new mobile number for example a family member, takes 30 days. To add an overseas mobile number, they need proof. You need. Lawyer to certify any documents you have, I.e proof of address and passport. This maybe easy to do if you’re in an English speaking country. Which I’m not. You can always just draw money out from a local ATM or use third party companies like transfer wise and western Union, but the fees are not worth it. Please don’t bother wasting your money with westpac. They’re also shut after 8pm New Zealand time, making them difficult to contact with time zones.

Never missed a payment in my life with their loans, for the first time in years I have to miss one, they said "oh we'll just take that out in full next payment on top of your next payment aswell" they gave no repayment options, they're so money hungry they don't give 2 cents about the people that pay their bills (customers)

nightmare do deal with rude branch staff.

They don't place any value on Customer Loyalty or service. Paid off a mortgage after 2 years and they clawed back the FULL cash contribution they offered me. I asked for a pro-rata repayment since there was 1 year left on the term for the cash contribution agreement.
They wouldn't budge. So i will never again be a customer of Westpac. They are only interested in "Front Door" new customers, existing like i was they simply don't care.
Typical of a major bank , take everything and give nothing and here i was penalised for re-paying my loan!!
Never Again

Customer service at the teller: I find the service from the teller's really rude and unfriendly. My queries aren't answered directly as I ask. And I often get nothing more than a nod. I've banked with Westpac for years. I'd like to change, but other banks are similar. I have made a complaint today - finally. I'll let you know the outcome.

Problems with my debit card. Similar to December, debits only taken off my account several days after purchases. Causes havoc with my accounting. Phoned call centre, person assisting arrogant and not helpful. Told me that this is how it has always worked with mastercard transactions. He made light of the December late debit issues as unnecessary drama. According to him if you buy online or use pay wave then debits taken off several days later. This he says has always been the case with Mastercard. Also transaction dates on my account also change from one day to the other. Friends of mine advised that they do not have these issues with their banks. Suggest everyone stay away from Westpac. It seems that Westpac is only major bank in NZ using Mastercard. My previous bank used Visa, never had any issues. Will try a NZ bank with VISA cards. Hopefully won't have the same issues.

Had money hacked from my account West tell me might take a month to return funds..other banks I know refund straight away.. they are meant to protect your money so changing banks it's happened too often w

For a bank showing the huge profit levels of Westpac, their lack of investment into their contact centre and customer service is disgraceful. They don’t even offer callback with a wait time of over 45 minutes (if you are lucky!). And this was a call to clear a credit card that they had blocked. Contact centre management need to sharpen up and do their job!

I have just waited more than 20 minutes in a queue at westpac palms to get $80 split into $10 notes, that’s all I wanted!!! Only to be told they can’t do that unless I have a Westpac card and it will cost me $5 to do it. What the f****. Where the hell is customer service these days. It’s a b******y bank fir goodness sake!!!!