Westpac Reviews 

Rubbish service and Rip off insurance products for existing customers, they refuse to match what they have advertised today just increase premiums but same payout sum you signed up on 10 years ago, can’t even get an overdraft of $100 if your wages is directed to their bank what kind of stupid decision is that? Oh because you will end up in the same situation next time? Ahh heard of one off? Get your $&@! together Westpac!

Totally out of nowhere today I got an email threatening to close my account if I dont contact the Banking Review Team - which is part of their compliance unit.

What appalling BS I am so angry. My account is always funded - there is nothing odd going on.

They are incompetent. The worst part is all of the other NZ banks are also 2 star garbage.

Myself and wife went into Westpac Napier branch on Tuesday about 1.30pm 11/10/22 to open a joint investment account. the lady on the front desk was very helpful handled everything in a friendly proffessional manner, answered all questions and explained everything in a way that was easy for me to understand.She is an asset to the bank.if only more at Westpac were like this helpful staff member.

What a nightmare to deal with
2 weeks today I lost my credit card reported
it at local branch since then heard nothing
Went back to branch told can't do anything
Have to ring. Tried to ring 3 hour wait
Also asked about my investment about to come
To term told to ring or do it myself on line
Absolutely a shocking service considering I have been a customer for many years

Drove about 45km to the branch in Greymouth to pay an account and was told by the teller that I should do it on-line. I told her the company email said we can go to any branch and pay it. She refused to serve me as a customer and told me again to go and do it on-line. Very very bad customer service. This happened today(13Sep2022 @ midday).

Parasites, 26 years of never missing a single mortgage payment meant absolutely nothing, when they declined interest only continuation on our $1m plus loans. Can't wait to sell a property to pay off our loans and move all our rental accounts to another bank. They won't ever get another cent from our company once we rid ourselves of them.. These guys take the word obnoxious to a new level. Nothing short of a disgrace.

Minus One. Whangarei. 40 years with a bank and employees can't manage decent customer service, decent manners, common sense and any hope of actually solving a ridiculous rule. Add conflicting online advice and the cup is full.
Consequence...account closed.
My advice...keep well away.
Celia Barrell.

Three months ago, I was being told by a branch manger that I can not open an account with Westpac bank due to I was holding a visitor visa only valid for 3 month. The manager told me that they can open account for me if my visa valid for 6 month or above. Today I went back to the bank with my new visitor visa which is valid for 6 month. The staff in this bank told me that they do not open an account for a visitor visa holder at all no matter how long the visa is valid. I don’t understand why I was being told and treated differently by the staff who works in the same bank. Maybe not being trained under the same rules , so I told them if you are not going to open an account for me could you please delete my information in your bank please as I am no longer a customer in your bank anymore and I don’t want to keep my personal information in your system.But the answer I got from the bank staff is “No !” I asked them the reasons why I can not delete my personal information to protect my own privacy. The staff told me there is no reason and that’s the rule! I just feel I was being treated like a joke! Never go back again! Not recommend!

Today my elderly mother inlaw went into the whangarei westpac branch as she had 600k to invest. She had the latest investment rates shoved in her face and told to do it online as it was simple. The lady she was dealing with appeared more interested in having lunch with her work colleague than helping a customer. This is disgusting behavior and I will be advising her to change banks

Customer service guy was condescending and couldn't even activate a replacement credit card. Completely incompetent bank.

Would give 0 star if I could. Worst bank in New Zealand. Have been trying the last few days to contact them via the 0800 number and everytime I have to opt for a call back as the wait time has been 2 hours or more. Everytime you are transferred there is another wait of an hour or more. The people you talk to don't seem to know what they are doing and ask stupid questions. At times you wonder if the 0800 staff are even in New Zealand and whether you can trust them when they do a security check. Some of them don't even introduce themselves and you wonder if you are about to hand over your security info to a scammer. I don't see this bank lasting much longer in New Zealand as the rate they are going they'll soon have no customers. The branches are just as bad as there is usually a queue a mile long to see anyone as the braches are open such limited hours. What was once a good New Zealand bank is now absolute rubbish. Avoid this bank at all costs. I am now going to another bank which offers much better interest rates than what Westpac can offer and I am not having the same issues with them.

I have just returned from my local Westpac branch at Ferrymead after waiting for over 1 hour just to make a cash deposit. Firstly, the cash deposit machine was out of service, then it rebooted but after several attempts to feed the notes, it spat them all out again. I waited in the queue of 3 people for about 50 minutes.
Westpac management should be publicly shamed for the appalling state of the service that they offer.

Terrible and incompetent, but that’s just the usual from westpac.

app left me high and dry it wouldn't load and no way of transferring money, after an hour no one answered the phone, they suck!

Completely condescending and rude to deal with. Wanted to set up a business account and they were useless it felt like they didn't even want me to be a client, no effort into helping me with my querries taking a week at a time to reply, absolutely shocking customer service. In process of cutting all my ties with Westpac.

Westpac Kerikeri and Kaitaia.Kerikeri wouldnt accept payment on invoice because it wasnt bar coded yep thats right.Gave the subby the bill in cash in stead.Westpac Kaitaia only open mon wed and fri 4 hours each time with 2 tellers .This is a bank that has the IRD agency so i would expect service along same hours as normal business but no 4 hours per day 3 days per week.Told the manager what i thought of her bank and she replied you will never hold an account here,yep you damn right i wont. Crap product crap service ,the mcdonalds of the banking industry.

Absolutely the worst customer service ever! Still waiting to hear back about my home loan top up application from November 2021. My fixed rate ran out Feb 10th, but I'm yet to be offered a new fixed rate. Now I would just like my break costs and exit fees so I can leave this bank 😐

I called once to enquire about general account opening at Westpac the lady over the phone said we wont open your account here.
Extremely rude.
The bank runs because of people and this is what you have to put up with.

Quite disturbed by the treatment
(Not of myself I’ll happily say the service I received was 5 star)
But the service dished out to a frail clearly somewhat confused elderly lady.
The staff member serving her was very abrupt and quite rude.

i am a 72 yr old pensioner i had mistakenly transfered my food money into the wrong acct it was an acct that i couldnt withdraw from. i rang Westpac but they said they couldn't help me i told them i have no food and needed the money --- nope no can do.i went into a branch same story no we cant help you.i was in tears but they didn't care.when i got home i rang them again and a lovely lady put me through to a very nice supervisor who said go back to the branch give them my name and they will transfer for you. i went back to our branch and again the wouldn't help me. The manager was very rude as was the cashier who both said they wont do the transfer for me i asked to use the phone and rang the supervisor who gave me her direct line,she sorted them both out and the money was immediately transferred to my account to go get some food shopping. The manager and cashier both took the stance of being control bullies but soon got told off buy supervisor i was so happy that one dear lady took the time to help me