WhisperKOOL Reviews 264

I have a brand new WhisperKool unit. First, the retail installer said we had to use an in-cellar unit. Then WK service disagreed and invited me to respond to their email with any questions. I did twice AND called and left messages twice. No response in over a week. Hot in Houston.

We were so excited when we had a Whisperkool unit installed in our cellar. It had great reviews and we researched extensively. Unfortunately, the unit quit working within the warranty timeframe and we contacted the company in the sincere hopes that the issue could be fixed. After boatloads of requested documentation and photos, they are still refusing to honor the warranty contract. Look, sometimes machinery breaks down, thats not a big deal. The problem is Whisperkools lack of customer service and refusal to even send a technician, at their cost, to assess the issue. You know how sometimes you have to call your internet company to troubleshoot a situation and you wait on hold forever, get the transfer runaround FOREVER and then in the end they say its not their fault? Well, expect the same response from Whisperkool if you ever have a problem. They are adept at not spending a penny after they receive your cleared payment and are masterful at wasting your time and patience trying to get a problem resolved

Giovanni's competence, persistence and patience was incredible.

Giovanni was courteous, professional, and very helpful. It was a pleasure working with her. Great employee. Give her a raise!

Cindy Bent was a pleasure to work with in resolving the troubleshooting issue with my Whisperkool unit. She was extremely knowledgeable and patient with me while we worked through the issue. I’d recommend her to anyone in search of a high level technician.

Giovanni was excellent. Intelligent, articulate and accurate. Thank you!

WhisperKOOL makes a great product that has taken care of my wines for a long time. What is really great about them however is their responsiveness and attention to detail whenever I have questions about my unit even though I purchased the unit ten years ago. They are a great company.

Cindi Bent was awesome and very helpful! Very knowledgeable on the equipment and (electrical and hvac) in general! Y’all are lucky to have her.

Cindi Bent, WhisperKool's Senior Customer Service Technician, is extremely knowledgeable, capable and a pleasure to deal with. She epitomizes great customer service.

Excellent team and people who truly care about the customer and 'doing the right thing'. Pleasant, courteous, results oriented and professional.

In terms of improvements the wait time to actually speak to someone could improve.

Cindi made my experience great. She was professional, friendly, knowledgeable, patient, and resourceful with my WhisperKool 2500 Series unit issues and related questions. I am fully satisfied with her recommendation of a replacement controller as the most likely solution.

My WhisperKool was amazing for two years. Then it stopped cooling after 25 months in service, a month after the warranty ended. I contacted WhisperKool, and they came through with a replacement, including shipping it to me. Fantastic service, very grateful, especially considering I was one month out of service. Glad to have my wine cellar cool again!

I purchased my 1st whisperkool unit 15 years ago and was very pleased. I purchased a replacement whisperkool unit in August 2022. Split System 8000 that cost $7,000. I had their recommended installer handle the installation and the system works great. The compressor is suppose to have a five year warranty and I have submitted the paperwork four times. Every time I had the installer back out to confirm the readings for the warranty registration. All four times wisperkool has rejected the paperwork. They do not want to warrant their system. I have spent over $1,800 on the HVAC contractor. I am done with wisperkool, when this unit breaks I will tear it out and buy a different brand. I have other friends with the same negative warranty experience. Joe Lammel. Memphis TN

My second SC8000 Pro unit just failed. In both cases it was due to the condenser (hot) side failed. When I filed a customer service claim with pictures was told the room behind caused the failure and my warranty was voided. This despite a previous replacement under warranty. I also needed to have a vent duct kit for $519 and new blower for $400. This is clearly a blower failure (again) as I leave the door to the room open and a fan blowing on it constantly to keep the room around 75 degrees. My cellar temp is 58F, we’ll below their 30F delta T spec for the unit. As those who own these models know, they can’t be serviced since all the panels are riveted. There are no HVAC or refrigerator service companies in my area that will work on because it requires drilling out the rivets. I had two SC3000 units fail over eight years at another house before switching to BreezeAir. Guessing I will go that direction.

Please avoid them & getting scammed. The equipment they sell are defective and they do not refund. If you ask to replace they charge additional.

Mark Sutherland in tech support was very helpful with my recent issue. Good tech support is key to a product

Our thirteen year old cooler finally died. I reached out to Whisperkool and was helped by Iaana. She was extremely helpful, courteous and professional. Great customer service experience. Got my new unit ordered and on its way. Thank you Iaana.

I purchased the CellarCool 4400 in Feb 2022 and by April 2022 the cool side fans had stopped working. The unit was obviously a rebuilt unit made obvious by the rusting on grommets. I had purchased through WineRacksAmerica but had to deal direct with WhisperKool for replacement. Ending up have to spend $542.51 in shipping to have a replacement unit sent to me. Just be careful when purchasing these units from WhisperKool as many of them are rebuilt and they do not make that known when purchasing. That was made aware to me only after something went wrong and they needed to send me a new one. Terrible service and I would recommend purchasing some other sort of unit that has a customer service department that cares.

I had a unit purchased with a new home that had a defective blower. Support responded quickly and required a deposit for a replacement RMA unit under warranty. Two issues exist, one the 30 day period associated with the RMA begins before the replacement has arrived. In my case it took one week to arrive. The second issue is that you need to schedule a qualified installer to perform the replacement at your own expense. The number of qualified installers are limited and schedule for me exceeded three weeks. When I tried to request additional time I was told the agreement is 30 days. In the end it seems that their warranty program is a another sales channel as the requirements are nearly impossible to meet unless you’re a qualified installer and can drop everything on your schedule to install the replacement unit the day it arrives. Now, the support team is unreachable by email and telephone is a 40 minute hold with an unqualified support person who can read you the warranty agreement.

VICTIM of WhisperKool
One year and still our wine is room temp.

In mid 2021 we had a contractor install a wine wall which they used a WhisperKool refrigeration unit to keep our wine cold. Within a month it stopped working. WhisperKool pretends to provide a warranty for their product but, they do everything to make it extremely difficult to a point where you want to give up. We are the end user but, they wouldn’t help because the unit was sold to our contractor. Contractor is now out of business so we as the end user get screwed. After several months of back and forth, they finally sent replacement parts on two separate occasions. Our HVAC installer fought with them for months. They would not cover labor even though it was their parts that failed. They won’t even pay shipping to get the replacement parts. We are now out over $1,000 in labor expense. These units are in very tight places and are difficult to work on. There’s very few HVAC installers who understand them so the ones that do are not cheap.

The mark of a good company is indicated by how they support their customers when things go wrong. WhisperKool failed to support their failed product and seem to go out of their way to make it incredibly difficult on their customers. It’s now been a year and we just now received another part that failed and again we will be out the install cost on that part.

WhisperKool as a company will fail if they cannot provide reasonable support the things they sell.