Wickes - Doncaster Reviews 121

Thanks to Pete and Daisy and the team at wicks Doncaster store. Came in and required help and the staff that helped me was very patient and professional and helpful. Thank you guys. 😊

Accidentally destroyed my receipt which I needed for my accountant. Staff member Claire went above and beyond to sort this out for me 10/10

Visited Doncaster store to buy a Karcher patio cleaner and took an adaptor from my machine to make sure it was the right fit. Asked an assistant to open the box to check the fitting but was told he couldn't open the box and he said it probably wouldn't fit my old machine then said I can bring it back for a refund. Took the box to the counter and explained I may have to return if it wasn't the right fit. The lady on the counter (Diane) opened the box straight away and let me check my adaptor fitted and all was good so big thanks to Diane for helping me out.

Wow, what a good experience today again at Wicks a big thank you to Diane and Kay both of them. They were very helpful and they did not rush me as my phone did not work to get my Trade card but they help me with that and I’ve got sort itin the end and thank you again

Dan P from Doncaster was brilliant he gave great information and made the process of my order swift and efficiently,very helpful thanks Dan

Always great friendly staff. Always happy to assist. When advice needed.

Doncaster branch and head office are absolutely terrible service, worst I ever experienced, I’m a self employed trade and requested trade pro , won’t let me set it up online , so got invited by manager to go in n sort it another way, so done that , n my phone won’t work and he claims it won’t work without my phone accepting the log in, I’ve phoned my phone company and no issues there end, so I’ve provided information on my buisness but wickes won’t help me get it resolved, I’ve phoned head office who pass round in circles , Even if it is my phone what’s the issue , surely they can addapt and resolve this for benefit of everyone! 3 months I’ve been trying to resolve this and still no further help ! Terrible service! Well obviously my phone isn’t too problematic as it’s managed to leave this review!

Today I visited Doncaster, I have a tradepro account and dont normally do reviews. I use Wickes for customers and personal use alike and have also found Doncaster to be be top of their tree for how they interact with customers.All I can say say is today Claire went above and beyond what she had to do, hence I'll keep buying from Doncaster Wickes for all my building and DIY needs

Very good customer service, I spent over 30 minutes and was helped with all the details of my project. Thank you Kay and Rob!

Kay was very helpful in my purchases will use the store again

Was served by Claire today she very helpful in sourcing us some more laminate thankyou

Great help from all the staff in the Doncaster store especially Clint and Ardin? Both very helpful but all staff very helpful every week that I go in all year round.

Met the best design consultant Kelly, she is reliable and keeps you updated regarding your order and she makes sure you’ve been looked after, she gave it her all to make sure the deal was tailor made for me.

What a lovely experience! I had to drive out of my way to visit the Doncaster store but it was worth it. The staff were some of the most professional and helpful especially the lovely lady Claire who went above and beyond to help. Its further to go but this is the only store I will be using from now on.

Came into wicks Doncaster today. Young girl Claire was so helpfull polite and understanding. Bought the item and over the moon.. Thanks again

Our design consultant was absolutely fantastic! Tyler Whapplington, a true credit to the company. He was kind, patient, incredibly helpful and supportive

Ordered online as a click and collect. In store, Aiden was very helpful and offered to load the wood chip packs into my car, which was much appreciated

Lovely store, lovely staff (thank you Claire for the help). Super helpful!

Was served today by kay. She was great, very knowledgeable and her customer service impeccable. Chatty and interested in what we was talking about. Great asset to any company

I use this branch often and I am never disappointed in what I need to buy. Today I experienced fantastic customer service from Claire and her colleagues. I messed up buying the wrong item yesterday and returned it today but they didn’t have on display what I should have purchased originally . Claire checked the system and found they did have some in stock and her colleague went to find them for me. This wasn’t a massive sale however they provided great service like I was spending thousands. That kind of customer service is what matters and I will keep returning there for all my numerous diy needs. Thankyou Claire and colleagues you got me out of a self inflicted problem with a smile :)