Wickes - Martlesham Heath Reviews 

I was struggling to find some specific sized gate hinges in the Wickes Martlesham store until I was helped by Gemma. She quickly pointed me to the correct area of the correct aisle where I was able to find exactly what I needed. Thanks for the great customer service & for having the items I needed

Felt that the member of staff I spoke to for help was absolutely great. Really friendly, knowledgeable and went out of the way to help. Thank you Chris - great service. Also the lovely man who helped me carry everything to the van was so kind too. Forgot his name but he talked about joining the navy. He really helped by loading everything. Came away feeling looked after. Thank you.

Gemma was excellent when handling my refund

The level of service at this store is quite simply extrodinary (in a good way!)from shop floor all the way through to Management, they go above and beyond helping customers, from trivial finding items queries to more complex problems of having a missing part sent out within minustes of reporting, being hand delivered by a staff member who was coming closest to my out in the sticks location! Spoke to Wickes Mgr who had the ability to quickly think outside of the box and provide his customer with an on the spot resolution, he snaffled the missing bit out of another box for me! Aren't people lovely? With this level of service I will always shop here! 💕🙏🏻

I say with all honesty, that I never leave reviews- untill now. I am a regular customer and I am frequently assisted and served by Gemma. She is helpful, friendly, conscientious- an excellent member of staff

Gemma at the Martlesham branch - what a legend! Amazing advice for paint and brushes for my shed and fence project. Thank you Gemma

Outstanding customer service - Gemma was so helpful and informative. Thanks again for all advice!

Wickes is always my go to. I recently built a duck enclosure, i went to wickes to buy all my materials. The staff are always helpful and friendly.
I will return to martlesham wickes every time.

Yasmin couldn’t have been more helpful, was very pleased with her service, Wickes are lucky to have such a fantastic colleague, thankyou

Always so helpful. Thank you Gemma in particular who helped me find my trade card!

Gemma was so helpful, friendly and welcoming. She is an asset to the company and deserves recognition for going beyond the normal duties of a person working in retail.

Gemma in the martlesham store was so very helpful when I got to the store with no idea about what anything on my list was. She walked round with me and helped me find everything I needed. She even went out and got me a trolly without me asking. She is a real credit to the store and makes DIY so much easier. Thank you Gemma

Clean shop, easy to navigate. good range of choices. Gemma on the till was friendly & helpful. It was a good all round experience & I will recommend & visit again.

Good service, friendly and helpful advice
Becky was over and above with advice and help. Happy and friendly. Great customer service.

We were doing a new project, and Gemma was super helpful, in helping us find the tools and equipment we needed to do it right. Friendly, well informed, some great tips and really lovely to talk too.

Gemma is always friendly and customers are met with smile

5 stars for Gemma!
Very professional and friendly when talking with customers. She treats everyone with kindness and care, and explains everything clearly and thoroughly. Excellent customer service and a wonderful experience. Thank you, Gemma!

Gemma was super helpful and very friendly staff member

My husband went into Wickes. Martlesham Heath for some paint colour charts. He was served by Gemma. He said she was absolutely brilliant. Polite, interested. Kind and helpful. Thank you Gemma. You helped him make the right choice Angie x