Wickes - Martlesham Heath Reviews 

Great experience shopping at Martlesham today - Becky was very friendly, knowledgeable and helpful. Highly recommended.

Im thrilled with my new kitchen and recommend Darrell Langridge who designed it at Wicks. Its astonishing how he designed it to have so much cupboard and drawer space and a tall larder, yet the finished kitchen seems more spacious than before. The quartz surface and quartz breakfast bar is beautiful. The kitchen is stunning. Thanks so much.

I popped into Wickes this afternoon to pick up a large tub of Fence paint - at only £12 it was a bargin! At the till was an energetic lady (Gemma) who was serving a woman who have a young child with her. Gemma was lovely to the child had a chat and offer them a sweet out of box she had. I thought how lovely !! I was next and Gemma was very pleasant asked me if I got every think I needed and was very engaging, I remarked how nice she was to the previous customer and even offered me a sweet - which I enjoyed. I just wanted to put on record how great my experience was today but more important how excellent Gemma was - well done !

I have the nomination for Employee of the Month and it's only 2nd April!
Needed a replacement part for a shower head rail, the question is will it fit when I get home?
Needn't have worried - Becky's product knowledge and attention to detail ensured not only did I have the correct item but she saved me some money as well.
All done with genuine enthusiasm and a smile.

Brilliant experience at Wickes this morning, all down to Becky@Martlesham, who sorted out some colour match paint for us with the friendliest,most helpful demeanor we could have asked for. She went above and beyond to make sure we got what we needed, and she put a smile on our faces in the process!
Honestly couldn't have asked for a more pleasant and positive experience. Well done Wickes, and especially well done and thank you to Becky. You made our day!

Just popped in quickly to grab something id forgotten. Becky on the desk asked if I had a trade account which I didn't then proceeded to sign me up. Very friendly and very professional, it was nice to meet a member of staff who was helpful and friendly.

We had Becky serve us at the Martlesham Ipswich Branch and she couldn’t have been more friendly and helpful. The world needs more Becky’s.. a credit to the Wickes Team!

Yasmin in your Martlesham store is absolutely amazing. Fantastic service and a lovely person.

Excellent customer service. Jasmine was particularly helpful with choosing paint and some exchanges. Thank you .

I recently moved to the area Martlesham Heath and Wicks is on my doorstep, I found the staff very helpful, the young lady on the till Becky, was brilliant, she helped me join the wicks trade group and was very knowledgeable and polite. I will be ordering my new Kitchen soon. Well done Wicks, I’m very pleased with the service I received.

I had an amazing experience from choosing, to ordering to the delivery of my Wickes kitchen (Martlesham Heath Ipswich) units and the appliances, all thanks to Darell Landridge!, he was so helpful and knowledgeable, nothing was too much trouble and I took a while -ages - choosing what I wanted and then altered my mind, then altered it back again! Oh an his unending patience and politeness, he gave me discounts so that I was able to save as much money as was possible.
My own builder installed the units as he custom made a few bits to it, the team had forgotten to send some wall cupboard doors but as I wasn't having the units installed until a while after they were delivered I was out of the reporting time for shortages or errors, but I called the Customer Service team and they were fine about it! No problem at all!
One thing that I would advise is anyone is that if you are having your own installer make sure they are there when Darrell or another advisor comes for the measuring up process as Darrell was able to discuss potential issues (pipe work) with my builder and work them out at the beginning so there were no surprises.
Every time I open my door to my kitchen I can't help but smile! Anyone who comes to see me remarks on my amazing units and are surprised that the units are Wickes they think they're designer ones!
I thoroughly recommend Wickes for your new kitchen! Great value products! Looks amazing! And great, friendly, knowledgeable staff!

Becky at Martlesham Heath store was very helpful at checkout dealing with my exchange. She had a great sense of humour and clearly enjoys her role.

Darren was extremely helpful, I am not great with DIY so I measured myself and he was understanding and knew exactly what I needed today.

I love Wickes. Normally. Very helpful staff. This occasion i picked up a Polyfilla tub and approached the till, and, dropped it. I didn't realise the bottom of the tub split. At the counter a female assistant said " You've got to pay for that now. You dropped it". She did smile. I thought I might, I mean, might, get another but nope. I had to pay for it. Mind you, the guy next to her said he'll allow a discount. My fault but a bit embarrassing.

I was served by someone called Becky @ Martlesham who was amazing. Very cheerful and smiley and encouraged me to set up a trade account saving me some money! Very good experience

Gemma at the Martlesham branch was brilliant. I had done a click and collect from the store but had received no confirmation. Luckily I had screenshot and she checked and it didn’t exist on the system, I then tried to check for an update and this had been refunded without any confirmation. I still haven’t received the refund for this a week later. Gemma was brilliant and grabbed me the product in store and I re brought and she was apologetic even though it was not her fault. Such good customer service from her

Really impressed, knowledgeable staff, super helpful and an excellent range of products, very competitive prices too.

It was a pleasure and surprise to meet Shanel. She introduced me to the extensive range of kitchens and bathrooms and shall be looking at purchasing with her very soon. Very helpful woman, would highly recommend

My wife and I were helped and served by Gemma (Martlseham store) who made the experience of mixing a paint colour for us a fun and memorable occasion. It is so nice to have someone who brings life and light to a seemingly mundane job. We big it up for Gemma.

Gemma at Wickes Martlesham is a delight, always helpful and happy to assist. First class.