Wickes - Stockton Reviews 

Kitchen Installation began on 02/02/2025 and only just been completed. The first installer caused significant disruption by ripping out my kitchen and leaving the job, resulting in myself and my family being left without basic facilities and forced to live in my bedroom for over a week. Issues escalated when an incompetent electrician made dangerous errors, including leaving live wires exposed and deleting wire in my sons room in the side of my wall with the fuse board still on. I had to hire another electrician which cost me money to come and diagnose the problem, a dispute over additional charges arouse when he tried to bill me more money to fix his mistake, when i tried to dispute this I was told I don't know what I'm talking about, he's the professional and he wont be returning to complete the job due to me criticizing his terrible workmanship. Wicks did send an electrician out to fix the rest of the electrics after i refused to pay for the rest of the fixes out of my pocket, absolute disgrace for the Liam the manager to tell me to pay out my pocket to fix Wickes mistakes. The electrician did fix the mistake but left a hole in the wall of my sons bedroom, and couldn't be bothered to even fill the hole in, so he now has a nice hole in his wall I will have to repair at some point.
After waiting another week I was allocated another installer who did a reasonable job on the kitchen. he came and fitted the kitchen but left the boxing in and the aluminum splash back for about another 4 weeks, which was pretty distressing having to come down each morning to look at a half installed mess.

Moving on had the kitchen unit chipped and damaged, took about 3 weeks to rectify that, I had kitchen side panel damaged had to wait over a week for that to be delivered!

First panel arrived on 14/03/2025 arrived with panels extremely damaged and missing cupboard doors, despite the joiner clearly specifying the required items, Wickes failed once again to place the correct order.
The second delivery turned up on 21/03/2025 also arrived smashed up and the doors still missing again.

The third delivery turned up damaged again, luckily i was able to intercept the delivery and i refused the order at the door.
Additionally, my outside tap, which was fully functional before the kitchen installation no longer works as they've deleted it completely.

Wicks customer service is horrendous, I had Craig from the Wickes installation service team, the bloke was literally impossible to get hold off! I just got diverted to other members of the call center which made it extremely exhausting having to explain everything over again and again. I have been lied to on numerous times about receiving a call back from Craig, i have received numerous moments of slope shoulders, telling me they don't deal with this and that, which results in you having to ring almost every department and having to hang the phone up in complete frustration.
I have made complaints to the customer complaints as instructed by the installation team which resulted in no reply back what so ever.

This company is awful, I tried to get my money back after the first installer walked of the job so I could find another kitchen fitter locally, I was told my David staines the design consultant that I wasn't eligible for a refund due to them starting the installation, as soon as this company takes your money and you have problems you're in for a bad time, I can assure you. My best advice is stay clear of Wickes go and find a local decent installer who values customer feedback, wicks don't! Considering the amount of money I have spent, I have been treat extremely bad. It shouldn't almost take 4 months to fit a small L shaped kitchen. Wickes are apparently sorting my compensation out for all the trouble but every time I ring them, I just get the usual rubbish its not ready yet and they' call me back in a few hours, which obviously they don't.

Wow, wow, wow! I have just visited Wickers in Middlesbrough. What can I say? The customer service is amazing! I used to work in retail and I too treated all my customers well. I was served by a lovely woman called Hillary; nothing was too much trouble for her. I hope that someday all stores will be like this. Thank you, Hillary! See you soon.

I contacted Wickes for a quote for a new bathroom and the whole process from start to finish was impeccable.
I was assigned David Staines as my design consultant and he worked with me and my family to help us design the bathroom of our dreams. There was no pushy salesmanship or pressure. Anything we asked for we were shown our options and felt really supported.
Once the design was complete we were handed over to a customer experience manager who kept in contact with us throughout, we knew exactly what to expect and when and received emails and phone calls.
We were then assigned a builder Peter who was the nicest man, really chatty and so so skilled at what he does. Peter kept us informed throughout the change from one bathroom to the next and gave us his number so we could contact him with any issues or changes.
Right at the end of the completion it was noticed that the wrong bathroom mirror had been delivered, everyone from David our design consultant, Darren out customer service lead and Peter out builder where part of helping figure out what had happened and getting the mirror exchange sorted.
The new bathroom is beyond what we could ever have dreamed it would be.
I would throughly recommend Wickes to anyone thinking of changing their bathroom.
Thank you to everyone involved.

I visited the store and was very impressed with the level of service I received from a young man called Ethan. The kitchen show room staff had left for the evening and he did his very best to help me with finding what I wanted. Then when buying tiles, he offers to help me out to the car! Well done Wickes for employing people who are willing to go above and beyond! It was very refreshing😊

I came a few times with my family, to buy some bits and bobs at wickes. I just want to say a big thanks to an amazing, worker called ABBEY who is absolutely enthusiastic, kind, and polite, and most importantly well mannered.

Lovely friendly staff
Amazing designs of our bathroom and kitchen more than we could have dreamed
Thank you

Wayne Tyler-Grant (Newport Road, Cardiff) visited us following an appointment made online. Wayne was very knowledgeable and managed our expectations very well. Communication between his visit to our home and our return visit to store was great. He was very patient as we explored different options for our new bathrooms. Thanks so much, Wayne!

Re.my new bathroom. I had excellent help from the designer consultant David Staines at wickes Stockton in making choices and I am delighted with the installation of the final product. Mark boros and Andy Phillips did a great job with great attention to detail. A big thank you to all. From Maureen thersby at yarm. Transformation to be proud of!

Our kitchen designer Zoe was absolutely incredible! Could not recommend her enough!! She listened to everything we wanted and helped us to create our dream kitchen which was still within our budget! We love it!

Dave at Stockton branch did a great job, friendly, professional and efficient from start to finish. A few little issues that you would expect on such a large job along the way but he did a great job at sorting them out. Also the fitter John did a cracking job with great workmanship. Would recommend.

Booked an appointment to discuss a new bathroom at the Stockton store. Took the measurements along thinking id get some visuals of how it could look. The guy at Wickes didnt even introduce himself. Looked at the diagram and measurements of bathroom, asked if ceiling was in good condition (more than once) and whether my loft was boarded out....failed to explain why this was important. Asked about how it was currently tiled. I said I had seen a bath i liked and was told abrubtly that bath wouldnt fit. He then said I was looking at £7 - £9k ....no designs shown, no products shown. I ended the appointment at this point as felt he just could not be bothered. 12 minutes of my life wasted!

Really helpful and friendly and all round great customer service by Hilary at the Stockton Wickes!

We went in 2cdays ago after organising an appointment with Ryan. Nice chap, however, we wanted Kitchen Units fitted in a Utility Room, and as we had a new toilet & Macerator already installed, he told us that they would have to be ripped out and re-enstalled otherwise the work with the cupboards and sink would not covered by Wickes guarantee. He also ignored my plan suggesting his plan and came up with an estimate of £8000! It's a 9 foot by 6 foot room and we wanted new cupboards! This took so long I felt assaulted by the time I left. To be fair Ryan did say he would try to get the price down, but for heavens sake rip out a new Toilet and Macerator! Wickes should be reported for causing waste in the Environment. We felt the whole experience was horrifying. We have had a Kitchen and Bathroom fitted by Darlington Wickes in the past 3 years, and they were fabulous, but now Darlingtons gone, you have to go yo Stockton. Needless to say, my husband rang and cancelled any further appointment and today we went to Magnet & Southerns, I got my plan, not some one else's idea, really beautiful units and extras I required, we had fabulous Imogen deal with us. It was a wonderful visit, we can keep our new Loo and Macerator and all the units and fitting are guaranteed, and under half the cost of what Ryan quoted. I will never go near Stockton Wickes again, and certainly would not recommend them.

Very helpful staff Ethan helped me load and unload goods into my car at a time when I had acute back pain
Adjusted the goods in the car for ease of handling later

We have just had our kitchen fitted from Wickes in Stockton-on-Tees and we’re absolutely over the moon with it. The quality is exceptional. The work from start to finish was brilliant. Our Designer was Dave Staines who was absolutely brilliant. Designed our kitchen and gave ideas to make our dream kitchen. I would definitely recommend the Store and our designer Dave. Our installation guy Tony was also of a very high standard. 10/10 from us.

David was very helpful and friendly and planned my kitchen well. He also came out to check my measurements and dropped off a touch up kit quickly when I noticed some minor damage. This has worked perfectly and I am thrilled with the new kitchen. Thank you!

We were really happy with the service we got from Wickes, great design, knowledgeable staff, good fitting service . We had the kitchen and utility installed and completed by August 2020 however within a few months the doors on the cupboards below both kitchen sinks had to be replaced, which they were. Roll on to March 2024 and my wife noticed a problem with the doors in the Utility and kitchen. Contacted Customer services!!! then it starts !!! My poor wife has been passed from pillar to post... visiting the store and told to contact customer services, speaking to several customer relations representatives, the last rep Danielle O'Neill decided that in November 2024 that Wickes personnel should not be talking to my wife as i had signed the contract!!! Was that a data protection/GDPR breech on their part? Hence i sent email to give permission for my wife to correspond on my behalf. To add insult to injury we were asked what we clean the kitchen cupboards with!!! ( Kitchen cleanser and warm water with a J cloth not sulphuric acid and a jet washer!!) Last communication from Danielle January 2025 "your kitchen range has been discontinued , we no longer hold any stock and due to this all claims are dealt with via the supplier under the guarantee .
The suppliers have stated that it is a care and maintenance issue ( well they would ,wouldn't they!!!)
Can you provide any proof this is the case!!!!!!!! "
All we want to resolve this issue are replacement doors that are manufactured to a durable quality that are fit for purpose. that's not too much to ask is it??? Maybe a letter of apology and a bunch of flowers. Please note that as part of the installation we purchased an integrated dishwasher ( which is fine) and we are not stood at the sink washing pots!!!

Ethan went above and beyond not only in store with a particularly difficult order but also came running out the store to find me once he realised I’d left my mobile on the counter. A very pleasant guy and a true asset to your business. Thanks Chris.

Me and my partner bought some tiles from Wickes on the 13th of January and couldn’t be happier. The tiles were amazing and the sale was even better. We got our dream tiles for an amazing price. The thing that topped it off though, was our service from Jane. Jane was so helpful and was happy to accommodate any request we made, she made our experience so welcoming and fun. Me and my girlfwend were buying our very first home purchase and Jane made it it fantastic. I will certainly be shopping back and Wickes and hopefully with Jane again.

Kevin from the Stockton branch was a huge help. Set my account up and assisted me with the purchase of my kitchen and appliances. 10/10