Wickes - Stockton Reviews 

Bathroom installed in September, Shower tray leaked from the first use. Sink doesn't drain properly, the tap was plumbed in reverse. The fitters did not do any of the prep work, thus causing the shower tray to crack after 2 weeks as the floor was not sound. Really poor workmanship and customer services are utterly useless, took a month to get anyone out to inspect the poor workmanship, Wickes have agreed to refit the shower but that was also a month ago, nothing heard since from them.
Really whish I had looked online before agreeing to have the work done by Wickes, very costly mistake that 3 months on has still not been sorted.
Will not use again and really worried to have another cowboy in to put right the first attempt.

Zoe designed our kitchen with stunning results. We were so happy we asked her to design the bathroom too.

She responded to any queries or glitches very quickly so we had total confidence.

The work was completed to a very high standard. Although the customer centre experience was poor, Zoe's commitment and hard work more than made up for that.

So helpful. I am so pleased with my bathroom design. Rob was brilliant. He took his time to go through everything with me. Made me feel at home. I’m so glad I chose Wicks.

We went to purchase flooring in Wickes today in Stockton. I'm a small business. I was very attentively helped by Craig in the store. I signed up a business account which Craig very efficiently sorted. My flooring was brought from the warehouse to my car which was exceptional. This was such a pleasurable transaction and so helpful made easy by Craig. I'm a Wickes convert ....thank you Craig.....you make doing business a pleasure.

Thanks Rob for taking the time to design my kitchen. Loved all your input into the design and you had some great ideas.
Thanks Paul

Just like to say we are very very pleased with our new kitchen from Wickes. Designed by Robert morrison,wickes kitchen designer. Everything from the layout to colour of worktops, units to the lighting. Nothing was to much trouble. He gave us the kitchen we had imagined. I'd also like to thank Kevin corfield a top class kitchen fitter for his attention to detail and completeing all works as promised. We would highly recommend Robert and Wickes to anyone without any doubt. One very happy customer.

Having previously rated the service received in the Stockton branch, prior to having the kitchen fitted, I thought it would be good to rate the service now the kitchen has been fitted. To say we are pleased is an understatement. The quality of the kitchen cupboards and work surfaces are exceptional. Kev, Wickes' fitter, is very good at what he does! Dave Staines, in the showroom, was always at the end of a phone if needed. I would 100% recommend Wickes. The service has been amazing from start to finish and the whole process ran so smoothly. Thank you so much.

David Staines the designer at Wickes store in Stockton - on - Tees created a beautiful design for our downstairs washroom , making this fairly small space look awesome . He communicated regularly too which was lovely of him . Molly the showroom advisor we first met also was lovely running us through some options and explaining the different items we could choose from . Till staff were so friendly when we bought the tiles too .And Victoria at Customer Service was a joy and a great help too .John our contractor was wonderful too , respectful, kind ,clear ,and did an awesome job in one week .

Rob the design consultant went the extra mile despite being ill (bad knee) came in to assist with our kitchen plans.

We were promised that fitting would take 1-2 weeks tops. We went through the paperwork with the designer who said that everything was covered and that would only be extra charges if extra work was needed. Well that wasn't the case. There was plenty of things missing and many compromises had to be made to get the job finished. When they say allow up to 20% on top of the original price I thought that was a ceiling. Well we smashed right through that. I thought this was supposed to be all inclusive.

One of the drawers was damaged albeit very slightly and we are now 6 weeks later still waiting for a remedial fitter to come and fit the multiple replacement drawers they sent us. One set was delivered at 7am on a Saturday.

I will say that the design is very nice and the kitchen that has been fitted now looks good and is functional.

However, the whole point of going through Wickes was supposed to be less stressful. If this was less stressful then I probably wouldn't;t be alive to write the review for not using Wickes.

Oh and the Customer Service team said that all of the issues (apart from sending out new drawers) were not in their remit and therefore they couldn't help me with it. THAT's when I finally got a hold of them as they always tried to call me when I was at work and very rarely answered my email queries.

So very disappointed. Will not be wasting my money with Wickes again.

UPDATE: they offered me £100 in gift cards as compensation for something that cost me £1000s more than I originally budgeted for.

The request for more information went to my junk and now the link has expired. I don't know how else to respond other than an official complaint to Wickes directly.

So far haven't heard anything more back (as of 23/9/24)

Amanda holroyd. I recently went to wickes looking for an ex display kitchen I saw one the I could have made to work. I was informed that there couldn't deliver ex display kitchens , so I then spent 2 weeks finding someone who could collect it for me on the 7 October, went through to pay a deposit only to find there wanted paying in full, now my kitchen was still on display and I had noticed damage that hadn't been there before. After phoning head office to make a formal complaint, which was also a waste of time.
If there had taken the deposit, I would have gone through on the 6 October to check it out them made the rest of the payment in cash.

It's good to see that you haven't actually read the above I wasn't aloud to pay a deposit for the kitchen. Without good reason the fact that you wanted me to pay in full for something the was still on display for another 7 weeks was unfair and un professionally

Posted previous review with regards to a product on website different to what was supplied.
Contacted the store only to receive really poor Customer Service. Posted on Trustpilot, Advisor from Wickes, Dylan acknowledged poor service and asked for further information. All details duly passed on as requested however no further contact for 3 weeks now.
The poor service continues.

I went in store today and was looking for some particular trellis, which I couldn’t find! I asked one of the ladies Sharon Smith who was so helpful and accommodating. Thanks Sharon.

We have recently benefited from the Community scheme from Wickes. We are a Primary school in the North East of England and due to budget pressures find it extremely difficult to make new developments in the school. The support from the staff at the Stockton Branch was exceptional and we received donations of tools and resources to develop an outdoor mindfulness area for our pupils and staff. Very grateful for the support received from the lovely staff at Stockton Wickes.

Ryan helped us design the perfect assessable bathroom. We wanted features that were subtle but practical for our needs. We love the finished design and everything works perfectly

The Staff members in the Stockton Store were very helpful and knowledgeable.
Dave the designer did a great job and the kitchen looks great.
Also Helen in the Store was friendly and helpful too.
Thanks also for the Installer Dave - would certainly recommend Wickes for pulling it all together without any hitches

Recently bought a kitchen from Wickes Stockton, Dave was brilliant! I would 100% recommend, the service has been amazing and the kitchen is beautiful! We used their recommended fitters and the whole process ran so smoothly from start to finish! The kitchen is amazing quality we are so happy with it! Thank you so much

I am writing in connection to our "New Kitchen" installation, which is still on going at day 13 having not been completed, being left in a dangerous manner having been told the subcontractor will not return until Saturday 8th June.
I have alot of issues in respect of the installation that l feel you need to know about, as these come under 'The Consumer Rights Act 2015', which states that it must be fit for purpose, as described & satisfactory quality.
Firstly l want to make you aware that l am registered disabled having Cerebral Palsy, which affects my daily lifestyle, & the stress the kitchen installation has caused has exacerbated my condition.
Having placed the order with Design Consultant at your Peterborough Store we were told the installation would take 7/8 days & would commence on Monday 22nd April. With having this information, my husband & l sold our fridge/freezer, table & chairs & freestanding oven in preparation for the work to commence. l was told 5 days prior to the commencement date that the subcontractor who was supposed to be working for yourselves had been released as his ability skills were zero.
The Peterborough Wickes store contacted us to say the first available date for installation would be Monday 20th May. Baring in mind all our appliances had been sold this made life extremely difficult.
Now to the new commencement date:
▪️Day 1, the kitchen was totally stripped by the subcontractor & his apprentice, they arrived an hour later than the time we were given & they left at 4pm.
▪️Day 2 we were told they would be here at 07.45am but they arrived at 9.15am, they screeded the floor & left at 10.15am. This could have been done on day 1 & left to set over night!!- surely!!
▪️Day 3, 4, 5 only the apprentice turned up, we had no notification from the subcontractor to say he would not be working on these days. The apprentice started laying the floor during days 4 & 5 & once he'd finished the flooring he then started making up the cupboards & units.
▪️Day 6, both the subcontractor & his apprentice worked all day & the subcontractor worked Day 7 & 8 to try & catch up.
▪️Day 9 /10 work continued to progress.
▪️Day 11 Tiling was started & upon looking at the work undertaken we noticed lots of faults which the subcontractor said he would rectify.
▪️Day 12 the electrician came & upgraded the fuse box according. The apprentice was again here on his own however the subcontractor did text me to say he would be here on Sunday.
▪️Day 13 both the subcontractor & apprentice came & said they hoped the kitchen would be finished by the end of the day. We wrote a snagging list of all the 24 faults that needed to be corrected.
▪️Live sockets hanging off the wall which is a Health & Safety issue, & is totally illegal
▪️No power from the wine cooler socket
▪️No power from a new socket on the wall behind my kitchen/hallway door
▪️We have been advised the LED light connection box is going to be hidden inside the extractor fan, is this correct?
▪️The wine cooler needs levelling & the handle tightening
▪️ Extractor fan was damaged when box was opened. Apparently I'm being resourced a replacement.
▪️The join between 2 pieces of worktop is completely unacceptable
▪️There are 2 worktop corners that still need rounding off
▪️Worktop edging needs gluing
▪️The pipe work under the sink has been so badly plumbed, l can't see how the shelf will be fitted.
▪️Towel rail needs fitting
▪️Gaps between the door frames & tiles
Both myself & my husband are very upset over the whole kitchen, my husband had to take unpaid leave in order to be here for when the subcontractors came due to my disability, so not only have we had to suffer loss of earnings because of the length of time, we have also had to pay out for takeaway meals.
We came to Wickes in good faith & are totally disappointed with the workmanship.
Considering we were told the kitchen would take 7/8 days & they have now completed 13 days & still not finished & being left in a dangerous state.
The Design coordinator at Wickes Peterborough advised when the original date was cancelled at short notice that when the kitchen was completed we will be due compensation. We wish the inconvenience, stress & additional expenses incurred to be taken into account as well.
I wait your urgent response within 5 days or l shall be taking this matter further.

I visited the Stockton store with my parents (both in their 80's) who were looking for a new kitchen.We were greeted by Helen who advised she was there to help if we needed any assistance. There was no pressure selling we were allowed just to wander around without being followed and bombarded with questions and offers! She clearly advised on what was required and booked my parents an appointment with Mr David Staines the design consultant. David designed a beautiful kitchen and again was there to explain about the different appliances and guide them kindly and patiently through the whole process.He never rushed them and always made them feel comfortable to ask questions. The whole experience was a very positive one and I would like to thank Helen and David for going above and beyond.