Wickes - Welwyn Garden City Reviews 

Cannot thank Wickes Welwyn Garden enough, this time massive shout out to Michael , Greg and Frankie....

I popped in to see some kitchen worktops and Michael got the forklift out and took several down so I could compare. Then Greg came along and helped too. Not only did they both take the kitchen worktops down they also helped me choose and decide. They provided a lot of care and input into helping me making my decision.

In the middle of that Frankie came along and also helped me to choose then helped with a different query I had around oven housing and took me to the area were the plint, end panel and housing were as I was going to B+Q but he saved me a trip.

In the end I bought both worktops plus all the other bits too.

This is the second time in 2 months I have received exceptional customer service, kindness and support from the Welwyn branch.

I almost am hesitating to send this in out of fear if word catches I will somehow lose out on the excellent support I receive every time from this store.

Thank you so much Michael, Frankie and Greg, your professionalism, kindness and care were so much appreciated.

Dora is awesome! Answered my basic questions and was very friendly, swift and responsive! All the staff in general very funny and welcoming! I will definitley shop again at this particular branch! (if anything else is required) Thank you!

I don’t usually leave reviews but I had such a brilliant experience at Wickes in Welwyn Garden City that I had to say something.

I was sent there by my builder and honestly had no clue what I was doing. I wasn’t sure what to ask for or where to find anything. But from the moment I walked in, Shereese, Dora and Nathaniel were so welcoming, patient and incredibly helpful. They made me feel at ease straight away, took the time to guide me through everything and explained things clearly without ever making me feel silly for not knowing.

Their kindness and professionalism really stood out and to top it off, they even brought all the items to my car and helped me load them. That level of service is rare these days and truly appreciated.

It is also clear that the whole team works so well together because of the amazing manager. The positive atmosphere and team spirit are obvious. It is no surprise the staff are so lovely and helpful when they are clearly part of such a well-led and supportive environment.

Thank you all so much. You turned a confusing errand into a really pleasant experience. I will definitely be back and will be recommending this branch to others!

I have been using this branch for some time. Always well stocked and friendly staff. I found Piotr very helpful today who helped me find sand for a children’s sandpit.

Excellent service from Mitchell and the team at short notice.

Was in the welwyn garden city branch today and was assisted by a gentleman called Johnny really helpful and polite

Really nice experience thanks to the lovely staff. Thank you Frankie and Stephen!

Top guys at Welwyn garden city Wickes, friendly faces always happy to help, Big thanks to the hall team!

Amazing experience with Mitchell and Frankie.
Very helpful and knowledgeable

The time that Mitchell took in trying to find a replacement for a kitchen cupboard under light. Very polite and interested in his approach. I wish more Customer Service assistants in other shops/businesses adopted the same "customer care" approach.

Really helpful staff especially Frankie who has gone above and beyond to help me with my garden project. I highly recommend this store and staff!

WGC Branch
Gregg the manager was exceptionally helpful. Staff are very friendly in this store

First visited the store back in February, Steve served me and brought to my attention the Wickes 10% off trade card, what a great move! I am currently refurbishing my daughter’s flat and have purchased pretty much everything from this branch.
All the staff are an absolute a credit to the term, customer service so helpful in every way, keep up the standard it makes people like me keep on returning to you store.

I was served by Jason who answered all my questions and explain to me advantages of having a membership card ,thanks again Jason

Came in earlier this week and got myself a little confused over paint. A very helpful member of staff (I can't recall his name but he was an American guy) walked me through step by step what I needed each paint for and recommended the right ones for me. Without his assistance I'd probably still be there now looking lol. He was very knowledgeable and very helpful and clearly trained to a high standard. Kudos wickes, I will definitely be back!

5 star hardware store!Great stock,staff friendly and willing to help.Found what I needed in 5 minutes,no queues,return proces explained.A big shout out to Pete(don't know if I spell it right) for professional advice and helping to load stuff!

Went in for some wood stainer for the garden shed. Couldn't find the colour I needed but after talking with Jason, he quickly located the colour that I was looking for.
Very positive experience.

Always find the staff in Wickes WGC very friendly and accommodating. Had to collect a lot of bulky items today and Johnny was so helpful. Very friendly throughout and loaded it all into my trolley for me and took it out and loaded it all into my car.

Piotr Excellent customer service. Thank you

Always chose this store when I need construction materials Piotr was very helpful when I needed help with handling with the plasterboards he was kind friendly and offered advice