Popped in to look at cars and ended up meeting Freddie. Couldn't have asked for a better experience. This young man is someone I'd have happily spent hours with and I don't think I've ever said that a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Purchase of new car was handled very well and we believe we got a good deal. The member of the sales team dealing with us was excellent, regularly keeping in contact over delivery. Our only minor cr... Toon meer
Bedrijf heeft geantwoord
From my first phone conversation with Gemma, to then a test drive , and then our purchase, of a Scenic, Gemma couldn't have been more helpful, professional and I hope to buy a Renault 5 , next year,... Toon meer
Bedrijf heeft geantwoord
Called around a few different dealers trying to get hold of a new Dacia Spring and everyone kept quoting December lead times. Got in touch with Wilsons Dacia Team instead and the whole experience w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Contactgegevens
Kiln Lane, KT17 1DH, Epsom, Verenigd Koninkrijk
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Met Freddie today regarding a Dacia…
Met Freddie today regarding a Dacia jogger was very professional, very helpful, answered all questions asked and also gave information about what happens next will definitely come back in future also would recommend for other customers.
9 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Lucy was fantastic and really…
Lucy was fantastic and really informative about the cars. Thank you
5 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Sheelagh, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you recevied from Lucy, we will be sure to share your praise with her. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
I brought my 1 st brand new car from…
I brought my 1 st brand new car from wilson its very good customer service and the sales person name jodie she is the best person to give the information and help to the customer i am so happy to be a part of wilson .
4 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Mehul, thank you for taking the time to leave us your 5-star review, we are delighted to hear about the service that you received from Jodie, we will be sure to share your kind words with her. Thank you for choosing WIlsons and we hope that you enjoy your car for a long time to come. Best wishes, Wilsons
Lying regarding loosing waranty
* Update: To reply to your latest reply Wilson's team, your comment is not true. MG's site clearly says "warranty will not be invalidated if a non-authorised repairer carries out service work", stop dissiminating misinformation.
I've phoned Wilsons MG team regarding a scheduled service that I think is a bit pricey for the amount of work compared with Halfords (and other MG garages).
The person answering the phone mentioned that I would loose my warranty but looking at MG terms of the warranty (can't post links but this is easily found in MG's website) it is clearly mentioned that "warranty will not be invalidated if a non-authorised repairer carries out
service work". Wilsons should stop telling customers that the warranty will be void if they visit other garages, lying is a cheap way to try to do business. The rude way that I was talked to just meant that I won't be visiting their garage for any other services either, their staff should learn some customer service skills.
3 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Nelson, we are sorry to hear about your experience. So that we can look further into this, I am going to kindly submit a request for further information so that we can obtain your full contact details as we currently cannot find you on our system. Just to clarify, for your MG warranty to remain valid, your vehicle would have to be inspected every 12 months by any MG dealer. Many thanks, Wilsons
We've just collected a '22' trade in…
We've just collected a '22' trade in from Wilsons, all the staff were very welcoming, our sales girl 'Gemma' was absolutely excellent, the vehicle was serviced, MOT'd and had a scratch that I hadn't noticed when viewing the vehicle polished out, both in our late 60's we're not the most tech savvy people, i was so impressed how Gemma took us through the onboard systems in easy to understand bites, the purchase process was smooth and simple, everything was taken care of.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Terry, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Gemma, we will make sure that we share your kind praise with her - it will absolutely make her day! Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Excellent customer service
Mike was really helpful and knowledgeable with excellent customer service (which we have found to be lacking at many other showrooms we have been to).
We’re really looking forward to picking up our car next week!
30 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Hazel, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Mike, we will be sure to share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance then please do let us know. Best wishes, WIlsons.
Very High Recommedation to buy a new or old car
**Excellent customer service – thank you, Matt Brown!**
I had an excellent experience with Wilson, staff and the company director, thanks especially to Matt Brown.
Firstly when I went to conclude PCP deal for a car. Matt and Ali helped me in this matter.
I had paid a £1,000 deposit without fully realising that I was committing to a non-refundable payment, and later on found that I cant buy a car from comapny account due to new HMRC rules to buy a car. Naturally, I was very worried that this would result in a significant financial loss.
As soon as I explained the situation to Matt, he was incredibly understanding and helpful. He immediately said not to worry and took the matter to the director, who was already at the company that day. They agreed to refund the money, and Matt emailed me straight away to confirm that the refund had been processed.
I was genuinely amazed by how quickly and kindly Matt handled everything. He turned what was a very stressful situation for me into a huge relief. His professionalism, empathy and willingness to help really stood out.
Thank you so much, Matt, and thank you to the director and Wilson team for your understanding and excellent customer service. I truly appreciate it!
30 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Amita, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you received from both Matt and Ali, we will be sure to share your praise with them. We are happy to hear that they were able to assist you and help with the concerns that you had. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Hussain was very professional
Hussain was very professional, informative and knowledgeable.
He went the extra mile by sending us a video of the vehicle prior to viewing it.
Excellent service. Happy customers
29 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Polly, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Hussain, we will make sure that we share your kind praise with him. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Oliver was an Excellent salesman and…
Oliver was an Excellent salesman and professional negotiator.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Neil, thank you for taking the time to leave us your 5-star review. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Fraiser, Bryan + Ollie !! 10/10
I Would like to say a huge thank you to Fraiser, Bryan and Ollie for all their help recently.
After a horrific experience at another Chery dealership we were less then enthusiastic about trying to get things resolved.
Thanks to these guys at Chery epsom we now have our new car and we couldn't have been happier at how smooth they made the whole process! Everything was organised so quickly and professionally it really put our minds at ease. Great Customer service, very knowledgeable and took plenty of time to answer all our questions.
Highly recommend !
27 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Lian, thank you for taking the time to leave us your 5-star review. We are dleighted to hear about the service that you received from the team, we will be sure to share your praise with them. We hope that you enjoy your new Chery for a long time to come and if we can be of any further assistance, then please do not hesitate to let us know. Best wishes, Wilsons
Excellent quick service
We came into the dealership to start the ball rolling for our Mobility car . It was the easiest and smoothest transition I e ever experienced . Within 30 mins we were owners of a new car . Delivery was super fast and will receive the car in 4 days. Thanks Lucy you were amazing , she knows her stuff and gave us plenty of options , many thanks .
27 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Amanda, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Lucy and the team, we will be sure to share your praise with them. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Jodie is fabulous
Jodie is fabulous ! Really helpful, lovely lady , so knowledgable and highly recommend . Top quality service !
We will be back when we need another car
Thank you so much Jodie
26 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Duvessa, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Jodie, we will make sure that we share your very kind praise with her as it will make her day. Thank you for choosing Wilsons and if we can be of any further assistance, then please let me know. Best wishes and happy motoring, Wilsons
Antwoord van Wilsons Epsom
Hi Niccolo, we are sorry to hear about the issues you are experiencing with your van. We will ask the team to reach out to you to see how they can help. Many thanks, Wilsons
The customer service has been extremely…
The customer service has been extremely disappointing. My son and I have repeatedly had to contact the garage ourselves to chase queries and updates, despite even copying in their customer service department. Unfortunately, they also failed to respond, leaving us feeling completely ignored and frustrated with the level of service.
Edit** It has not been resolved! I already emailed customer care, to which I received no response at all!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Kate, we are sorry to hear about your experience, this is not the standards that we expect to see and apologise that it took a while to deal with this. I understand that this has now all been resolved, but once again want to apologise that communication was slow on our end - this is something that I am looking into, so thank you for alerting us about this. If you would like to discuss this further, then please email customercare@wilsons.co.uk. Many thanks, Wilsons
**Edit: Thank you for notifying me. I can confirm that I am getting this looked into as we speak and I will personally follow up on this to ensure that you are contacted today. Many thanks, Wilsons
Freddie is a very helpful
Freddie is a very helpful, polite chap, has assisted us with buying two cars now. Very happy.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Melanie, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you recevied from Freddie and will make sure that we share your praise with him. Best wishes, Wilsons
Writing
Writing
Disappointing after-sales service
The service was very good and helpful up until I purchased the car. However, after the purchase, my experience changed completely.
I tried to contact them several times by email and phone regarding an issue, but I was repeatedly told that someone would call me back. Unfortunately, nobody ever did. I made several attempts to get in touch, but my calls were not answered and I was simply told that someone would get back to me.
I’m very disappointed with the after-sales communication and customer service. Based on my experience, I would not recommend this dealership.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Vasilis, we are sorry to hear about your experience, this is not the standards that we expect to see as we do take the service that we provide our customers very seriosuly. We have passed your review across to management to look into what has happened. A member of the team will be in touch with you soon. Many thanks, Wilsons
Freddie made the process painless as he…
Freddie made the process painless as he listened to my requests.
Plus he worked really hard for the sale.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi there, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Freddie, we will be sure to share your kind praise with him. If we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Amazing customer service
Amazing customer service, again.
This will be my 6th car purchase with Wilson's.
Alex L was outstanding, helpful, understanding of my needs & wants.
Took time with me on his day off to allow a test drive, answer my questions and process the paperwork.
Amazing service, which is why I keep coming back to Wilson's. Thanks Alex.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Jeff, thank you for taking the time to leave us your review. We are delighted to hear about your most recent experience at our dealership and the service that you received from Alex, we will be sure to share your praise with him. Thank you for continuing to choose Wilsons and we hope that you enjoy your new car for a long time to come. Best wishes and happy motoring, Wilsons
Motability customer
Motability customer. Freddie was very helpful. Even came in on his day off to hand over the car
20 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Lisa, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you received from Freddie, we will make sure that we share your kind praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Thank you Jodie!
Jodie was absolutely fantastic throughout the trade-in and purchase of my new car! She was friendly, knowledgeable and approachable. She made the whole experience hassle-free for me. This isn't my first time using Wilson's, and I'll definitely be back again in the future!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Amy, thank you for taking the time to leave us your 5-star review. We are dleighted to hear about your recent experience at our dealership and the service that you received from Jodie. Thank you for choosing Wilsons and we hope that you enjoy your new car for a long time to come. Best wishes, Wilsons
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