Popped in to look at cars and ended up meeting Freddie. Couldn't have asked for a better experience. This young man is someone I'd have happily spent hours with and I don't think I've ever said that a... Toon meer
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Lees wat reviewers zeggen
Purchase of new car was handled very well and we believe we got a good deal. The member of the sales team dealing with us was excellent, regularly keeping in contact over delivery. Our only minor cr... Toon meer
From my first phone conversation with Gemma, to then a test drive , and then our purchase, of a Scenic, Gemma couldn't have been more helpful, professional and I hope to buy a Renault 5 , next year,... Toon meer
Called around a few different dealers trying to get hold of a new Dacia Spring and everyone kept quoting December lead times. Got in touch with Wilsons Dacia Team instead and the whole experience w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Contactgegevens
Kiln Lane, KT17 1DH, Epsom, Verenigd Koninkrijk
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Stuart at Peugeot
Stuart at Peugeot, made the whole experience smooth and effortless from start to finish, with help from the lovely Alex
25 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your review. We are delighted to hear about your recent experience at our dealership and will share your praise with the team. If we can help further, please let us know. Best wishes, Wilsons
Louise was a massive help and made my…
Louise was a massive help and made my time with Wilson a lot better!
25 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your review. We are delighted to hear about your recent experience at our dealership and will share your praise with the team. If we can help further, please let us know. Best wishes, Wilsons
Freddie
Freddie my salesman, Was extremely helpful to me and my family in helping find the right fit car for me. The treatment and patience, I received was extremely nice and he made me feel very comfortable throughout the whole process. I want to thank Freddie and the Wilson’s team for helping me through this process and making it stress free.
24 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Juan, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Freddie, we will make sure that we share your praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Gemma was absolutely fantastic
Gemma was absolutely fantastic, from showing us around to helping us buy the right family car. She was kind, genuine and extremely efficient. Thank you Gemma x
24 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Izzy, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience and the service that you received from Gemma - we will be sure to share your praise with her as it will make her day. We hope that you and your family enjoy your car. Best wishes, Wilsons
Brilliant
Brilliant! This is the second car we’ve purchased from Wilson’s and we can honestly say the customer service is fab, Bryan was so helpful and he made everything clear to us every process was explained couldn’t fault him, will definitely be coming back for our next one.
23 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Debbie, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our showroom and the service that you received from Bryan, we will make sure that we share your praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Lucy was incredibly helpful
Lucy was very helpful with our query. Excellent customer service.
21 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Salvatore, thank you for leaving us your 5-star review. We will make sure that we share your kind praise with Lucy. Thank you for choosing Wilsons, if we can be of any further assistance then please let us know. Best wishes, Wilsons
Hussain at Wilson’s Automobiles …
Hussain at Wilson’s Automobiles service is outstanding ! We have bought two vehicles now and the service is world class ! Would highly recommend
20 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi there, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Hussaun, we will make sure that we share your praise with him. Thank you for choosing and recommending us, that truly means a lot. If we can be of any further assistance, then please do let us know. Best wishes, Wilsons
If I could give more than 5 stars, I would!!
If I could give more than 5 stars, I would! Khalid was brilliant from the start, sending me a very in depth video of the car I’d enquired about, giving me plenty of detail and answering any questions I had. He kept me updated whilst I was waiting for my appointment and I can’t fault the service he gave. Went above and beyond! Alex was incredible too, considering he’s only been with the company a few weeks, he was so knowledgeable and also went above and beyond for me!
I will definitely be back when I need a new car! Thank you Khalid and Alex, and also to Greg! What a great team you have.
10/10 would recommend!
19 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Lisa, thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you received from both Khalid and Alex during your car buying process with us and will make sure that we share your praise with them. If we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Henry
Henry, was very informative and attentive, gave myself and my husband so much help and advise, when deciding on which car to decide on for our daughter.
Such a polite young man, very helpful.
Great overall service from Henry
19 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Claire, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you and your husband recieved from Henry, we will be sure to share your kind praise with him as it will absolutely make his day. We hope that your daughter enjoys her car and if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
A fantastic salesman really helpful…
A fantastic salesman really helpful knew exactly what we wanted
Helped out immensely
17 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Ricky, thank you for taking the time to leave us your excellent review. We are very happy to learn about your recent experience at our dealership and the service that you recevied from the team. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
The sales person. Henry
The sales person, Henry, was beyond helpful
what a wonderful young man to deal with ..
Very professional and helpful, more than happy with my purchase, Thak you Henry & Wilson’s for your time and help..
Yours sincerely. Mr JTE GUNTON
17 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi John, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Henry, we will be sure to share your praise with him. Thank you for choosing Wilsons and we hope that you enjoy your new car. Best wishes, Wilsons
Super helpful assistance from Max
Super helpful assistance from Max. Held my hand through the whole process. Highly recommend.
17 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Emma, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you received from Max, we will be sure to share your praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Bad experience. Waste of time and energy. Avoid.
I placed an order (Order #157714) on 5th May 2026 for a new Vauxhall Frontera EV with an estimated delivery date of 1st September 2026, paying a £500 deposit.
The car was not delivered on the agreed date due to an outstanding manufacturer safety recall. Because the car could not be supplied and no clear resolution timeframe was given, I formally exercised my statutory right to withdraw from the associated PCP finance agreement within the 14-day cooling-off window (Section 66B Consumer Credit Act 1974) and rescinded the car order under the Consumer Rights Act 2015.
Despite formal requests for the return of my £500 deposit, Wilsons Epsom has failed to process the refund. I have had to escalate this to my bank for a chargeback, as well as reporting the matter to the Motor Ombudsman. I strongly advise prospective buyers to clarify delivery and deposit terms carefully before placing orders.
1 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi Paolo, thank you for taking the time to share your experience. We are sorry that the delivery of your Vauxhall Frontera Electric was delayed and appreciate how frustrating this situation has been.
The vehicle was unfortunately affected by a manufacturer safety recall, which meant that we were unable to complete the handover as originally anticipated. While this was outside of our direct control, we appreciate the inconvenience and uncertainty this caused.
We are also sorry that you feel the subsequent handling of your deposit has not met your expectations. We take matters relating to deposits and refunds seriously and will review the circumstances surrounding your order and the correspondence received.
As this matter has now been escalated to external parties, we believe it would be inappropriate to discuss the specific details of the order or finance agreement publicly. Our team will continue to engage through the appropriate channels to work towards resolving the matter.
We are disappointed that your experience has led to this review and hope we can bring the matter to a satisfactory conclusion. Many thanks, Wilsons
Alex L was great
Alex L was great, he was very friendly and was able to answer our many questions and was happy to take time to make sure we were happy with our decision.
13 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Superb service
We had the pleasure of being attended to by Hussain Naief who was friendly yet polite and very knowledgable. The purchase of our MG was painless and very efficiently dealt with. The after sales back up for small adjustments and advice was superb thanks to Hussain. We are confident in recommending for the purchase of any vehicle within his remit.
11 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Had a great experience here this week
Had a great experience here this week. The whole team was lovely, and Gemma in particular was incredibly patient and helpful throughout, even with all the back and forth. She went above and beyond to get us the best rate and the right car, and managed to do so in a very timely manner. It was hugely appreciated, and we couldn’t have asked for better service. Thank you, Gemma!
7 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
I had a fantastic experience with MG…
I had a fantastic experience with MG Motors today when purchasing my new car. From start to finish, the whole process was smooth, straightforward, and enjoyable.
A special thank you to Hussain, who was extremely helpful, professional, and friendly throughout. He made the whole experience stress-free and was always happy to answer any questions I had. I really appreciated his excellent customer service and the way he looked after me.
I’m very happy with my purchase and would definitely recommend MG Motors, especially Hussain, to anyone looking to buy a car. Thank you for making the experience such a positive one!
10 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Very nice man
Very nice man. Very good service. Thanks.
Adrian
10 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Great customer service from Mick Carty
10 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
Max was a fantastic salesman
Max was a fantastic salesman. Really knowledgeable and thorough without any pressure sales tactics. Great experience. If you come to see a car, ask for Max.
10 september 2026
Review zonder uitnodiging
Antwoord van Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and will make sure to share your praise with the team. If we can be of any further assistance, please let us know. Best wishes, Wilsons
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