Wingspan Reviews 

279
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Usually they are pretty quick in my experience, but what’s with the holding instant debit card payments they receive until the next business day?! It shows as pending so you clearly have the money, so... Toon meer

Beoordeeld met 4 van de 5 sterren

Signed up six weeks ago to get paid faster as a freelance designer. Wingspan's dashboard is clean, transfers hit my bank in about a day, and the invoice reminders save me awkward emails. Had one delay... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The company I'm affiliated with, GFI, recently switched to Wingspan for payroll. I accessed the platform to look up information for my taxes. The site was very user-friendly, and I was able to quickl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently started a new job with JMI reports. Wingspan is transparent on there when you get your deposit, how much is deposited, where it is going and you can review your earnings at any time. It tak... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Betalingsdienst
  2. Accounting software bedrijf
  3. Softwarebedrijf
  4. Ziektekostenverzekeraar

Geschreven door het bedrijf

Wingspan is the first payroll platform purpose-built for contingent work. Onboard and pay workers, bill clients, and stay compliant, all from one platform. Learn why finance and operations leaders are raving, visit https://www.wingspan.app/.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

279 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(279)

47 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

VERY DISAPPOINTED

Very LATE with payments overall and NOT FOING INSTANT PAYMENT AS AN INSTANT PAYMENT!! And you’re STILL CHARGED THE INSTANT PAYOUT FEE!! NO COMMUNICATION’

17 april 2025
Review zonder uitnodiging
Logo Wingspan

Antwoord van Wingspan

We're sorry to hear about your frustration with payment timing and instant payouts. We understand prompt payments and clear communication are vital.

We attempted to reach out for specific details (like invoice numbers) needed to investigate your concerns, but unfortunately, we didn't receive a response.

Please know, we always refund the instant payout fee if the instant transfer doesn't complete successfully.

To help resolve this, we encourage you to contact our support team or reply to our previous outreach with the necessary payment details so we can properly investigate.

Beoordeeld met 1 van de 5 sterren

I hate wingspan

I hate wingspan. I work for Omni on Turbo Tax project. I haven't been paid in 2 weeks because my payment keeps getting rejected. I've tried all my debit cards and the wingspan wallet and I keep getting payment rejected emails. How do payments get rejected from going into your own system? This seems like a gimmick site. My power is off because of this. I wish I could sue. And of course customer service don't give a damn and keep giving me generic answers. I need my fukin money NOW!!!!

17 april 2025
Review zonder uitnodiging
Logo Wingspan

Antwoord van Wingspan

Dear Thomas,

We are truly sorry to hear about the extremely frustrating experience you had receiving your payment between April 11th and April 17th.

Reviewing our detailed support logs from that week, we see a complex situation that involved significant interaction. You contacted our support channels via phone or chat 10 times during this period. Our support team actively engaged with you across these conversations, providing over 15 direct responses and updates to troubleshoot the issue. We aimed to be responsive, with many replies sent within minutes. Multiple team members collaborated behind the scenes to find a resolution.

The core difficulty stemmed from repeated failures of the instant payout attempts directed to the debit cards you had on file. It's important to clarify that when we initiate an instant payout, the rejection message comes from the receiving bank linked to the debit card. These rejections can occur for various reasons determined by the bank (such as their own limits on the frequency or dollar amount of instant transfers received within a certain period) – these are factors outside of Wingspan's direct control, and banks typically do not provide us with specific rejection details.

Our system is designed to automatically retry failed instant payouts multiple times to account for temporary network issues. When these continued to fail across the different cards provided, the process required shifting to a standard payout method. Our team guided you through updating your payout preferences and explained the steps needed to ensure the payment could be processed successfully.

We acknowledge this troubleshooting process took several days and involved multiple steps, which understandably added to your frustration. We can confirm that after you updated your payout method settings on April 17th, the payment was successfully processed and deposited into your Wingspan Wallet account that same day.

We sincerely apologize that this process was not as smooth or swift as desired and deeply regret the distress it caused.

Sincerely,
The Wingspan Team

Beoordeeld met 1 van de 5 sterren

Its a non friendly system

I have had bad experiences with this app....I work for one of their companies that they provide payroll for and I havent been able to set up for 2 weeks....I cant reach anyone to help solve the problem...all they do is send me an email to verify and nothing happens...something is definitely wrong, but it seems it cant be figured out. So I have to give them a one star because it has given me a migraine going back and forth and still no solution and no phone number to call to talk to someone who knows anything....its unprofessional and not sufficient....Please improve your customer svc and troubleshooting.

7 april 2025
Review zonder uitnodiging
Logo Wingspan

Antwoord van Wingspan

Dear Lynette,

We sincerely apologize for the frustrating setup experience you encountered and regret the difficulty this caused.

Account security is a top priority, which requires verification steps like those you initially faced. We understand the frustration when these security measures don't proceed smoothly. Our dedicated support team, involving at least 7 members across different tiers, engaged promptly across multiple threads. We exchanged dozens of messages, providing numerous rapid responses—often within minutes during active troubleshooting.

Throughout this extensive investigation, our system logs consistently confirmed successful delivery of verification codes and emails from our systems. This indicated the delivery issues likely stemmed from external factors preventing receipt after the messages left Wingspan.

We offer phone support alongside email/chat and apologize the process wasn't smoother. We appreciate your patience and are using your valuable feedback to improve.

Beoordeeld met 4 van de 5 sterren

I love the navigation, just needs clarity on errors.

I love the navigation. My only issue was the messages that said 'need action' that I had already fixed and refreshed the page still showed 'needs action' when I opened the invoice. When I click on that it does not direct me if this is still due to something I need to do, or because the invoice is pending and not paid to me yet, or just a glitch in the system of some kind.

4 april 2025
Logo Wingspan

Antwoord van Wingspan

Kelly – Thank you so much for taking the time to leave a review for Wingspan! We're glad to hear you love the navigation.

We also really appreciate you bringing the issue with the persistent 'needs action' messages to our attention. We understand how that could be confusing, especially when it's unclear whether further action is needed or if it relates to payment status.

We are looking into this specific behavior to understand why the status isn't updating as expected after a refresh. Your feedback is crucial in helping us identify and fix issues like this.

Beoordeeld met 5 van de 5 sterren

I really enjoy using Wingspan!

I really enjoy using Wingspan! I feel that Wingspan is easy to navigate and has clear and concise labels for navigation. Wingspan has helped me keep all of my documents well organized for filing as well. Wingspan is very secure, which puts my mind at ease while using Wingspan! I love knowing that my sensitive information is safe! I would recommend Wingspan to everyone I know!

3 april 2025
Logo Wingspan

Antwoord van Wingspan

Thank you for trusting Wingspan with your business!

Beoordeeld met 5 van de 5 sterren

First Time Using Wingspan

Setting up my account with Wingspan was a great experience. The prompts and process were very easy to follow. Every step was clearly defined and efficiently built to make it user friendly.

31 maart 2025
Review zonder uitnodiging
Logo Wingspan

Antwoord van Wingspan

Glad to have you on board!

Beoordeeld met 5 van de 5 sterren

It was easy for me to navigate and very…

It was easy for me to navigate and very friendly to read. Everthing was their for you to see how your payment was process. You can open up the invoice to see it better and not just see the amoun that was deposit into your account.

31 maart 2025
Logo Wingspan

Antwoord van Wingspan

Thanks! Let us know if you ever need anything.

Beoordeeld met 5 van de 5 sterren

I love Wingspan, here’s why l…!!!

Wingspan was so easy to use especially being that it was my first time using it. I was able to successfully input my personal information without needing help from anyone. The navigation through the site was great as well it was smooth sailing.

24 maart 2025
Review zonder uitnodiging
Logo Wingspan

Antwoord van Wingspan

We aim to make it as easy as possible to get your payments! Thank you for sharing your experience.

Beoordeeld met 5 van de 5 sterren

Could not be easier to setup, thank you.

Wingspan was super easy to register for the first time. I was able to input my bank information, and it was very user friendly. I was really impressed with all the different options to conveniently get your deposit, and I instantly knew that Wingspan was going to be a reliable tool to arrange deposit of funds. Thank you, Wingspan!

22 maart 2025
Logo Wingspan

Antwoord van Wingspan

You have enough to worry about as an independent contractor, Wingspan is designed to make it so you don't have to worry about your payments.

Beoordeeld met 5 van de 5 sterren

Signing up for Wingspan was a breeze!

Signing up for Wingspan was a breeze! And as a self-employed contracted worker, the ability to deduct my own quarterly taxes will definitely be helpful! Adding my bank account was simple as can be!

10 maart 2025
Logo Wingspan

Antwoord van Wingspan

That's fantastic. We're very glad to hear your setup has been a breeze.

Beoordeeld met 5 van de 5 sterren

The chat bot was helpful

I told the chat bot that I wanted to converse with a real person, and sure enough I got an email from a real person in a short time!
Diana sent links to answer my questions and I successfully transferred my funds into my bank account. Awesome possum, super groovy!

11 maart 2025
Beoordeeld met 5 van de 5 sterren

Excellent app experience

First and foremost, ive been using wingspan for three years and never had one invoicing or need documentation issues, Which is wonderful and the process is quick and manageable. I got a new opportunity with working solutions and my bank data was saved with my previous login info. I wish all of my invoices went through wingspan. Thank you this trusted app.

10 maart 2025
Beoordeeld met 5 van de 5 sterren

10/10 app

10/10 app! Very great for banking very fast and communication is great. They are fast and prompt! And it’s a great new service !

20 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve been consistently impressed and satisfied with Wingspan.

I’ve been consistently impressed with the billing service I use. Their invoices are always clear, providing all the information I need. Payments are processed on time every month, and I can rely on them to stay on schedule. The website is easy to navigate, making it simple to access everything, update payment info, or resolve any issues. Impressed and satisfied.

25 januari 2025
Logo Wingspan

Antwoord van Wingspan

We really appreciate hearing this. Smooth setup and steady reliability are priorities for us, and it’s great to know they’ve been part of your experience.

Beoordeeld met 5 van de 5 sterren

A useful addition to any payroll

My company uses wingspan and it's a great tool. The ability to easily see my invoices and securely enter my information to have taxes deducted at will is awesome. I'm really grateful for their involved tutorials as well. It seems to be a really great software to use for contractors payroll, keeping them in the know

12 februari 2025
Logo Wingspan

Antwoord van Wingspan

Appreciate you taking a moment to share your experience. It’s great to hear the platform is supporting your work in a consistent, meaningful way.

Beoordeeld met 5 van de 5 sterren

Wingspan Payment Seamless and Secure

I recently started using Wingspan and their service has been nothing short of exceptional. The platform is incredibly intuitive. Funds were directly deposited into my banking account. I was able to retrieve the funds quickly. I wholeheartedly award Wingspan a five-star rating for their innovative and reliable service

7 februari 2025
Logo Wingspan

Antwoord van Wingspan

Thanks for the thoughtful feedback. We’re glad the experience has felt smooth and reliable as you’ve gotten more familiar with the tools.

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