Wingspan Reviews 

279
•
TrustScore 4 uit 5

4,0

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Usually they are pretty quick in my experience, but what’s with the holding instant debit card payments they receive until the next business day?! It shows as pending so you clearly have the money, so... Toon meer

Beoordeeld met 4 van de 5 sterren

Signed up six weeks ago to get paid faster as a freelance designer. Wingspan's dashboard is clean, transfers hit my bank in about a day, and the invoice reminders save me awkward emails. Had one delay... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The company I'm affiliated with, GFI, recently switched to Wingspan for payroll. I accessed the platform to look up information for my taxes. The site was very user-friendly, and I was able to quickl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently started a new job with JMI reports. Wingspan is transparent on there when you get your deposit, how much is deposited, where it is going and you can review your earnings at any time. It tak... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Betalingsdienst
  2. Accounting software bedrijf
  3. Softwarebedrijf
  4. Ziektekostenverzekeraar

Geschreven door het bedrijf

Wingspan is the first payroll platform purpose-built for contingent work. Onboard and pay workers, bill clients, and stay compliant, all from one platform. Learn why finance and operations leaders are raving, visit https://www.wingspan.app/.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

279 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,0

Alle reviews

(279)

47 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I love the transparency of the company

I love the transparency of the company; I don't have any delays on my payments and also that tells me the level of experience the company has in handling your payments.

23 juli 2025
Logo Wingspan

Antwoord van Wingspan

Thanks for the kind words. It’s great to see the Wingspan experience landing the way we intend.

Beoordeeld met 5 van de 5 sterren

No Hassle, quick and concise!

My current experience with wingspan has been awesome. I have run through 3 pay cycles with my Firm and Wingspan has been great with Notification on payment, deposits and any follow up or delay in the process. I would recommend wingspan to any platform payouts. The ease of use has been great. 10-10 recommend!

18 juli 2025
Logo Wingspan

Antwoord van Wingspan

Thank you for sharing your experience. We’re glad the platform has been helpful day-to-day.

Beoordeeld met 5 van de 5 sterren

Makes Contractor Life So Much Easier!

As a contractor, I’ve always had to manually handle everything myself—setting things up, tracking income, estimating taxes—it’s a lot. Wingspan completely changed that for me. It was super easy to set up, and I love that it’s all online, so I can log in and make changes anytime without hassle.

One of my favorite features is how it gives you suggestions and tax threshold estimates—like whether you’re on track for a refund or might owe. That’s HUGE for someone like me who even struggled with taxes back when I had a regular W-4 job. It takes the guesswork out of it.

Honestly, if you’re a contractor and want to stay on top of your income and taxes without the stress, I’d 100% recommend using Wingspan. It’s a wonderful product and just makes life easier.

17 juli 2025
Logo Wingspan

Antwoord van Wingspan

Appreciate you taking the time to share this. It’s always encouraging to hear that the platform is making things easier and working the way you need it to. Thank you!

Beoordeeld met 4 van de 5 sterren

Easy to use

Easy to use.

8 juli 2025
Logo Wingspan

Antwoord van Wingspan

Thanks for taking a moment to write this. We’re happy to know things are running smoothly!

Beoordeeld met 5 van de 5 sterren

It was easy to navigate

It was easy to navigate. Enjoy the convince of everything in one place. I will use again.

8 juli 2025
Logo Wingspan

Antwoord van Wingspan

Ease of use is what we aim for! Glad your experience has been good.

Beoordeeld met 3 van de 5 sterren

Delayed paycheck deposit.

It seems like my paycheck is being deposited a day later than when it used to be prior to my organization using Wingspan. That's unfortunate.

10 juni 2025
Logo Wingspan

Antwoord van Wingspan

The timing of payroll depends on a particular payer, typically. If you're still having trouble or would like clarification on that payroll timeline please let us know.

Beoordeeld met 5 van de 5 sterren

Rating

User friendly website.
Informative website.
Up-to-date website.

9 juni 2025
Logo Wingspan

Antwoord van Wingspan

Our team really appreciates you taking the time to share this.

Beoordeeld met 1 van de 5 sterren

10 reason to not use wingspan.

Pls pls if your reading this do not use this bank they are the worst and really should go out of business. Nothing ever instant they take money every time I get paid for no reason at all they can't explain anything. And they hold your money allday long preventing you from do stuff even important stuff. If your the owner of this app then you should be banned from making apps this is horrible by far the worst app on the planet.

6 juni 2025
Review zonder uitnodiging
Logo Wingspan

Antwoord van Wingspan

We are very sorry to hear about your frustrating experience. We take your feedback seriously and want to do everything we can to help.

We previously reached out to you on Trustpilot to get a few more details about the issues you described, but we haven’t heard back. We are committed to ensuring all our users have a seamless experience, and we are concerned about the problems you've encountered.

To clarify our policies, we do not hold funds unless we are explicitly required to do so by law. We are dedicated to delivering payments on time and providing clear communication to our users.

It's important to us that we resolve this for you. Could you please follow up with us directly via private message on Trustpilot or by contacting our support team? If you could provide your account information or any specific payment details, it would allow us to investigate this matter thoroughly.

We look forward to hearing from you and turning your experience around.

Beoordeeld met 5 van de 5 sterren

I’m extremely satisfied with Wingspan…

I’m extremely satisfied with Wingspan and their user interface. Wingspan offers a seamless direct deposit setup where you can connect a checking/savings account directly through your mobile banking app and also offers a variety of payment options like instant payout, standard, and their own payout service. I would highly recommend wingspan to any of my colleagues or friends looking for a friendly experience.

4 juni 2025
Logo Wingspan

Antwoord van Wingspan

Thanks for the review, the whole team appreciates it!

Beoordeeld met 5 van de 5 sterren

Wingspan is great because

Let me tell you about my great experiences with Wingspan so far upon my signing up I ran into some kind of mixup where I was kicked out before completing the signup. I immediately emailed customer service about not completing signup, they researched found out it was a password issue. They sent me a reset password link and I was able to recover where I left off and complete my signup/account. This matter was resolved/recovered in less than a couple hours, this made me feel heard, valued, and important. I was able to move easily through the process and go on about my day. You can’t go wrong with Wingspan they work with you go ahead and signup.

28 mei 2025
Beoordeeld met 5 van de 5 sterren

Old dog/New trick

At 60 years old, and my first effort to have more flexibility in a job. Needless to say, I was a bit nervous with trying to navigate invoices and taxes. Wingspan has made it easy to keep track of which invoices are coming due, overdue, and is specific about which ones are paid. All I have to do is check them off my own list and file them away. I also like how it gives me a heads up on an incoming payment (sometimes I get sidetracked). Thank you for helping this 'old dog' manage a new trick!

27 mei 2025
Logo Wingspan

Antwoord van Wingspan

Feedback like this keeps our team motivated. Thank you!

Beoordeeld met 4 van de 5 sterren

First Time User, but Solid Experience

This is my first time using Wingspan. It's my payment method for this contract job I have. I'm new to setting up invoices, but I notice Wingspan sends me emails letting me know that my payments are on the way. I have a bit to learn, but I think I'm at a good start with the program.

18 april 2025
Beoordeeld met 1 van de 5 sterren

I did a C&P for my Direct Deposit info…

I did a C&P for my Direct Deposit info for payment being a contractor the company uses wingspan, I checked my invoice and saw the last 4 of account number was wrong? Now I have worked with banks on how this process goes so I made contact with my bank and was advised "if it is not a valid account we reject right that minute" So reaching out to notify and update my account info the invoice was still showing the non valid account I was told it COULD take up to 2-4 days now I let it ride waiting until the company sent me an email advising that the payments were returned due to rejection from my bank that said why would wingspand reps go above and beyond to tell me something different????? when I attached the email then here comes the drag "we are waiting for the funds to be fully released"???? wait the email says we received our funds back its 2025 and you mean to tell me that you do have your systems to auto retry the payment? ok so this says all I need to know about this company and the LACK OF EFFORT to pay contractors I see many bad reviews and yall wonder why just run my monies or this can get real TECHNICAL

25 april 2025
Review zonder uitnodiging
Logo Wingspan

Antwoord van Wingspan

Thank you for sharing your feedback. We understand your frustration regarding the delay in receiving your payment after an issue with the bank account details provided. Waiting for funds is stressful, and we want to clarify the situation from our perspective.

Our support team engaged with you extensively. Your request was handled within one primary support ticket, supplemented by 4 logged call requests to ensure all communication was tracked. When you asked to speak with an agent, the first human response occurred within approximately 26 minutes. Across multiple team members and several days, our team sent over 15 detailed messages attempting to explain the process and provide updates. We aim to provide thorough and responsive assistance.

Key Clarifications:

1. Account Information: Wingspan prioritizes security; users directly input and manage their own bank account details in their secure profile. We do not enter or modify this information. The initial payment attempt used the account details as you entered them in your profile, which unfortunately contained a typo. We are glad you were able to update it with the correct information for future payments.

2. Bank Rejection and Fund Return Timeline: When a bank rejects a payout due to incorrect information, such as the typo you entered, the rejection itself might be quick. However, the process for the funds to be returned back through the Automated Clearing House (ACH) network to our system is subject to standard banking timelines, typically requiring 2-5 business days (excluding weekends). This return period is outside Wingspan's direct control.

3. "Returned" Email Clarification: This email signifies the start of the bank's return process, not its completion. Your feedback is valuable, and we are reviewing this wording to improve clarity.

4. Payment Retry: Our system is designed to automatically re-issue the payment to your updated, correct bank account. However, this can only happen after the funds have fully completed the return journey through the banking system and are credited back to us, following the standard ACH return timeline.

Please be assured that Wingspan is not holding your funds or delaying payment unnecessarily. The current wait time is due to the standard banking protocols for returning funds after a rejection caused by the account information typo you provided. As demonstrated by our multiple interactions and detailed responses, we provided thorough explanations throughout our support engagement.

We are actively monitoring the return process and are committed to ensuring your payment is processed to your correct account as soon as the funds are officially received back by our system.

We appreciate your patience as this banking process completes.

Sincerely,
The Wingspan Team

Beoordeeld met 5 van de 5 sterren

Wingspan is super easy to use

Wingspan is super easy to use, I love the tracking and the updates, no need to guess what is happening! Wingspan keeps you updated! Great system!

28 april 2025
Logo Wingspan

Antwoord van Wingspan

Thanks for choosing Wingspan!

Beoordeeld met 1 van de 5 sterren

This company does not have their crap…

This company does not have their crap together! They appear to unless you run into a problem, then getting it fixed is pulling teeth because everyone you contact tells you a different story. I have no choice but to use them as I am self employed with a company who uses them for our payroll. I was with this company before Wingspan came along and can definitely say we never experienced anything like we do with Wingspan.

A couple of months ago, I received an email from Wingspan stating they had overpaid me and would be withholding these funds out of my next check. I immediately disputed this and asked for proof. Two weeks goes by with lots of back and forth emails, missed calls, not connecting and still no proof of this over payment so they proceeded to withhold those funds from my next check. It was around $200 so not a drop in the penny bucket but enough to hurt your pocketbook. Finally after about a month of all the back and forth and time spent on their mistake, I was given the proof that they did indeed overpay me. However, it was still THEIR mistake not mine. Nothing was ever signed stating they could withhold funds out of my checks ex pet for the 2% instant payout fee. FYI, daily pay doesn’t charge the employee a penny for instant pay!!

Fast forward to payday again now and my deposit did not hit my debit card as instant pay that I signed up for. I got an email from Wingspan that my payment was rejected and they would retry this deposit in an hour. I quickly contacted my bank and turn my freeze off on my card. I was under the impression the freeze would only prevent withdrawals not deposits, however, I was wrong. So I await the retrying of my deposit now that it’s unfroze. Three hours later still no instant deposit came. I contacted wingspan and was told to put another backup card on my acct for instant payout so I did. Contacted my bank who said no other transactions had attempted to come through at all. Contacted wingspan who says they tried it four times with rejection times four, flat out lie without proof. No tracking number nothing. Because of this, they then sent my deposit via standard payout not instant payout, but yet they still withheld that 2% instant payout fee?!?! Why???

24 april 2025
Review zonder uitnodiging
Logo Wingspan

Antwoord van Wingspan

Hi Lorrie,

Thank you for sharing your feedback. We sincerely regret the frustrating experience you had with your recent instant payout and understand your feelings. We reviewed your support interaction from April 24th to understand what happened with that specific payment.

We saw the issue began when your bank first rejected the instant payout. You contacted us shortly after, and our support team provided an initial human response within 21 minutes to assist. When a bank rejects an instant payout – a decision made solely by the bank and entirely outside of Wingspan's control – our system automatically makes several more attempts (four attempts in total in this case) to rule out temporary network issues. Our records confirm that your bank continued to reject these subsequent attempts.

Because the instant payout could not be completed due to these external bank rejections, our system automatically sent the payment via standard ACH deposit, ensuring you received your funds the next business day. Throughout this process that evening, three different Wingspan team members worked diligently to investigate, provide explanations, and assist you.

Regarding the instant payout fee from this incident, we understand why you asked. While the fee typically applies when the service is initiated, in cases like this where multiple attempts fail due to bank rejection, we always refund this fee as standard practice. We will certainly ensure this refund is processed for you.

We also acknowledge your comments about the previous overpayment recovery mentioned in your review. The agreement governing your payments does include provisions for correcting payment errors, which covers the recovery of funds disbursed mistakenly.

We know payment issues are stressful, and we sincerely apologize for the frustration. We value your business and regret this experience didn't meet your expectations or ours.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer