Wool & Oak Reviews 304

Amazing bag and client service! This bag is so professional, modern and slick!!

I love the Nova bag. I dislike traveling with bulky suitcases and my Nova is not only elegant and refined but I can pack everything I need,just like I did recently on a 14 day trip to Europe. I will now buy the carry on where I can pack just enough for 3 days in case my suitcase does not arrive. I highly recommend it.

We love our beautiful Nova duffles and Toto bag and Cynthia in customer service is a dream to work with -we will be back for more! Thank you W&O!!

Excellent customer service. Loved the personal interaction (not a bot!), the thoughtful assistance, and most of all... the bag itself! It just arrived today. My husband has been buying himself really low-quality garment bags that fall apart or aren't made well.. I finally told him to let me handle it! Found Wool & Oak online, and really appreciated the personal touch that I saw in online interactions. Gave me the comfort and confidence to support a company I didn't know anything about.

Anyway... he LOVES his new bag. It has all the features he was looking for, alongside quality craftsmanship. Well done!

I love the Nova bag and I use it everywhere I travel. It m on sales and I needed a bag that would carry all my items in style and the Nova bag is doing that for me. I also bought the travel bags and it is perfect!

I was delighted with every aspect of this purchase: I received my duffel in 24 hours and it was better than I could have hoped - quality of materials used, as well and design and build quality.
My emails to customer service (asking about delivery times) were responded to quickly and in a very friendly manner, and it made me feel like a valued client,

The entire experience was hassle-free, and my duffle suitcase more than met my expectations. Shipping was fast and tracking was provided within 24 hours. The packaging was bulletproof: the cardboard box is heavy duty. Removing the bag from its lovely dust bag revealed a beautiful duffle. The leather is full-grain and of high quality. The stitching was clean and tidy. The external and internal zippers were very smooth. I received an email after delivery asking about the experience. This was an A+ experience for me, so much so that I ordered the matching toiletry bag.

Great product great service!!

The buying experience was simple and pleasant. The website has great pictures for the product. What was lacking was better notification on shipping timelines. That said, when I reached out to W&O via email, I received a quick response from a human. He explained the delay and took note of my feedback on shipping ETA. He kept track of my order and let me know when it was being shipped. I had a good customer service experience. I just received the products and they are exactly what I was expecting, if not better.

Indeed, the wait for the travel bags exceeded expectations. However, the wait was justified. I have been utilizing both the large and four-day travel bag as a combination during my recent trips, and I must acknowledge that the combination is highly effective. It provides ample space for a twelve-day excursion, and the jacket and suit carrying wrap feature is exceptionally useful. Although purchasing them took some time, they have proven to be satisfactory thus far. I would highly recommend them to my acquaintances. Thank you, W&O.

Just got my duffel bag and it’s everything I expected. The packaging of the product was very well done. Thank you , again, for a great and convenient product. Beautiful bag, and I will surely carry it with pride.

Just got my duffel from wool & oak—- beautifully designed and top quality.
Even better? The customer service was just as amazing. Zander went beyond what was expected. Will definitely be buying from them again!!
Westport, Ct.

I bought the Wool & Oak Duffel Bag in Jet Black. Although expensive for me, it is totally worth it! It is an absolutely gorgeous bag that is extremely well made. This is the second bag that I have purchased from W&O and will probably buy another! They have excellent customer service and fast shipping. Thank you W&O!

Amazing customer service! Emailed them and they were able to send me Nova Black next day before my week long business trip! I packed 3 suits and week long clothes. The best suitcase I've ever purchased! Mad I didn't purchase earlier!

The Nova bag will fit the majority of my trips perfectly. I having been waiting to find a bag of this type and quality and I am happy to have finally found it. I needed to be assured of shipping times and Cynthia in customer support was quick to answer and followed the order to my door.

I was nervous after reading some of the reviews, but it turns out I had nothing to worry about. Ordered on August 12th and got everything today on the 19th — exactly one week (UPS, for anyone curious). If there was ever a zipper issue, they seem to have fixed it. First thing I inspected. They’re pretty much like butter with the exception of getting the four corners of the Nova bag started at the bottom, which just takes two hands. No big.
The most pleasant surprises were all the subtle touches and details that are more reminiscent of an established, luxury brand than of a company started in 2016. The packing cubes have compression zippers with soft pulls so nothing gets scratched. The pen loops are made of pebbled leather to match the bag (and the packing cubes have the same leather for their little labels). The way the zipper-pulls on the side snap together (also leather). The magnetic closure in the toiletries bag. I could go on and on. I am confident that the claims on their site about their craftsmanship (“made to endure with grace”) are more than just polished copy. Time and travel will tell, but it’s looking like Wool & Oak may have just secured a loyal customer.

I CANNOT say enough about this company’s customer service! IN THIS DAY AND AGE IT WAS SOOOO REFRESHINGLY PERSONABLE, PROMPT & PROFESSIONAL!🩷💚 … I sent in several questions via their “chat” section and received a “PERSONALIZED” reply within 24hours!!!! It was kind, considerate, complete and addressed all of my questions!
THANK YOU Wool & Oak!🩷

This company stands out because not only do they produce very high quality products, but they actually listen to their customer feedback. I recently completed a customer survey and Cynthia at Wool and Oak actually responded and clearly was not just some AI robot, but an actual personal response. I have purchased three of their offerings and I look forward to seeing their new products in the future.
Very happy to do business with them.

Excellent customer service. Clearly a growing company that deserves patience from its customers who made such comments. A quality product that is beautifully manufactured. Functional products too though the garment section doesn't allow for one to use hangers. Everything must be folded.