We are a small charity and we used Yappl to swap mobile providers. They were really responsive on email and phone, understood our needs well, and found us a much cheaper plan than the one we were on.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have a taxi company and have been with yappl for 4 years and they have been brilliant. Our previous company were horrendous and so we changed to yappl, and I can honestly say they have been brillia... Toon meer
Bedrijf heeft geantwoord
Yappl's customer service is second to none and their pricing is highly competitive. I have been dealing with Helen Kind in their Sales team and she could not be more helpful. She responds immediatel... Toon meer
Bedrijf heeft geantwoord
Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Yappl
Geschreven door het bedrijf
Why work with us?
Geschreven door het bedrijf
- We're fast and responsive!
- You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
- We're flexible to your needs!
- Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
- We're reliable!
- We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.
Contactgegevens
4 Maises Way, DE55 2DS, Alfreton, Verenigd Koninkrijk
- 01773 522300
- enquiries@yappl.com
- www.yappl.com
4,9
Uitstekend
309 reviews
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Great Service from start to finish
Great Service from start to finish, all questions answered quickly and professionally, would recommend
31 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks for leaving us a review, Ruth. We appreciate your generous feedback and are pleased to hear the team is looking after you well. Your recommendation means a lot to us, and we're here for you when you next need something. Best regards, James.
Trusted Partner
Yappl has been a trusted partner for our mobile phone needs for over 20 years, providing exceptional service that has significantly simplified our Mobiles management. Tonia, Nicola, and the entire Yappl team consistently demonstrate remarkable efficiency and a commitment to customer satisfaction; they go above and beyond to ensure that nothing is too much trouble for them. One of the standout aspects of Yappl's service is their ability to alleviate the hassle associated with dealing directly with network providers. They proactively manage our mobile usage and billing, offering insightful reporting and analysis that empowers us to make informed decisions. This level of support has not only streamlined our processes but has also enhanced our overall experience with mobile communications. In summary, Yappl's dedication to customer service, coupled with their proactive approach, has made them an invaluable resource for our mobile phone needs, allowing us to focus on our core business without the stress of managing mobile logistics.
1 november 2024
Review zonder uitnodiging
Antwoord van Yappl
Thank you for such a thoughtful review, Jon! We're honoured to have been your trusted partner for over 20 years, and it's wonderful to hear that Tonia, Nicola, and the team have been able to make managing your mobile needs easier and hassle-free. We're extremely grateful for your loyalty and look forward to many more years of working together. Thanks again from all of us at Yappl - we're always here whenever you need us! Best regards, James.
A big thanks to Tonia and Nicola for…
A big thanks to Tonia and Nicola for there excellent service and swift actions in renewing are contract. Thanks from all at Whitehouse Construction
1 november 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks for leaving us a review, Paul (and the Whitehouse Construction team)! It's great to hear Tonia and Nicola have delivered yet again. It's a pleasure working with you, and we appreciate your continued trust in us. Here's to continuing our partnership! Best regards, James.
Thanks to Tonia and Nicola for being on…
Thanks to Tonia and Nicola for being on the ball and keeping things progressing!
31 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks for dropping us a review! It's fantastic to hear that Tonia and Nicola are on the ball for you - they'll be thrilled to know their efforts are making a difference. We're always here to help. Best regards, James.
No problems here.
We've dealt with Yapple for many years now and have never been disappointed with the service. Our account manager, Helen, has just organised our upgrades for this year and everything was taken care of in the professional (but friendly!!) manner we've come to expect. Thanks Helen!!
31 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks for your fantastic feedback, Richard, and for being such a loyal customer over the years! We're delighted to hear that Helen has once again delivered the professional and friendly service you expect from us. Thanks again for your trust in us - we look forward to many more years of working together! Best regards, James.
Just renewed my contract again
Just renewed my contract again, thanks to Helen Kind. She's been really helpful and always does me a great deal.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks for renewing with us, Dale, and for the generous feedback. We're pleased to hear that Helen was helpful and secured a great deal for you. Your loyalty means a lot to us, and we're always here to ensure you receive the best service and value. Looking forward to supporting you throughout your new contract! Best regards, James.
Thank you Tonia and Nicola for…
Thank you Tonia and Nicola for supplying us for another year. Great service!
30 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks for taking the time to leave us a review, and of course for choosing us again this year! It's fantastic to hear that Tonia and Nicola have continued to provide great service. Your continued trust means a lot to us, and we're here to support you whenever you need. Looking forward to another successful year together! Best regards, James.
Amazing service
Amazing service, we have recently moved all our work phones and mifi boxes over to Yappl (And EE), and have had the pleasure of dealing with Helen from the very beginning.
She has really gone above and beyond, and I couldn't be happier to finally be with a company who are responsive, and makes it their priority to support you.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thank you for your kind words, Rachel, and for choosing Yappl to manage your business mobiles and MiFi boxes! We're thrilled to hear that Helen has provided a great experience from day one. Supporting customers like you with responsive, dedicated service is always our priority, so it's fantastic to know you feel well looked after. If there's ever anything more we can do, please don't hesitate to reach out. We look forward to a long partnership with you!
Thank you Tonia and Asif for your help…
Thank you Tonia and Asif for your help with our broadband. You have helped us move into our new office smoothly!
28 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks so much for your kind words! We're thrilled to have assisted with your broadband setup and help make your move to the new office a smooth one. It's always a pleasure working with returning customers like yourself, and Tonia and Asif are delighted to have been part of your transition. Please reach out if there's anything else we can do to support you. We're looking forward to continuing our partnership! Best regards, James.
Thank you Tonia and the team for your…
Thank you Tonia and the team for your great service.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thank you for the wonderful feedback, Kevin! We're grateful for the opportunity to work with you again and are delighted that Tonia and the team keep on providing the service you've come to expect from us. We're always available should you need anything from us. Looking forward to supporting you again in the future! Best regards, James.
Helen Kind , Yappl
Helen Kind , looks after our small business account , without question her level of personal customer care, expertise and kindness in general are frankly astounding. It is rare these days to receive such a personal and tailored service on a B-2-B basis so I cannot recommend her and therefore by extension Yappl highly enough for all of your mobile and cloud based comms and technology.
Thank you Helen
29 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thank you so much for sharing your experience, Patrick! It's great to hear how Helen's dedication and expertise have made a positive impact on your business. Providing personalised, tailored support is something we prioritise. Thanks also for your recommendation - it means a lot to us, and we look forward to continuing to support you and your business in the future. If there's anything further we can do, please don't hesitate to reach out. Best regards, James.
Dire - Avoid avoid avoid
Dire - smart snippy communications and less than helpful salespeople in a rush to rack up their numbers. I will stop short of citing names but quite frankly, I'll take my business elsewhere. Avoid avoid avoid. Don't bother contacting me, I've wasted more time on you than I'd like because I gave your salesperson a chance. A regretted decision on my part.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thank you for taking the time to share your feedback, Deborah. We're sorry to hear that your experience didn't meet expectations, as we always aim to provide helpful and attentive service. Your feedback is valuable and will help us improve to ensure we always offer the best support possible. In the meantime, if there's anything else we can do for you, or you have any further feedback, please get back in touch with us. Best regards, James.
Our business has been using Yappl for…
Our business has been using Yappl for many years now. Their customer service is second to none and this is mainly down to Helen who is a key member of the business. A pleasure to deal with and communication is outstanding! Keep up the good work and I look forward to many more years of working together :) Heitrich Asbestos Surveyors
24 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thank you so much for your wonderful review, Afwaan, and for being such a loyal customer over the years! We're grateful for your continued trust in us, and it's fantastic to hear that Helen has consistently provided the level of service that makes your experience with Yappl so positive. We also look forward to many more years of working together and are always here to support you and your business. Best regards, James.
Great experience - yet again
We've dealt with Helen since establishing our business in July 2023, returning each time to add further mobiles as we've grown.
On each occasion she's been helpful, friendly and efficient - many thanks for your excellent customer service.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks so much for your kind words and for taking the time to share your experience! It's great to hear that you've had such a positive experience with Helen, and that she's been able to assist you as your business has grown. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thanks again for choosing us, and we look forward to continuing to support you and your business. Best regards, James.
Easy and simple
Very easy and smooth process when ordering 5x SIMO contracts.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks for leaving a review, Chris. We're pleased you found the experience positive - we aim to provide our customers with nothing short of the best. Thanks for choosing Yappl, we're here if you need anything. Best regards, James.
Great service from Tonia and the team
Great service from Tonia and the team. As usual.
27 september 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks for taking the time to drop us a review, Darren. It's great to hear Tonia and the team were on top form - again, by the sounds of it! Thanks for choosing Yappl, we're here to help whenever you need it. Best regards, James.
Exceptional Service from Start to Finish
From the moment I first contacted Yappl, the transition to becoming a customer was seamless. They’ve been fantastic in handling all the issues with my previous provider, ensuring everything was sorted efficiently.
Helen and her team are not only friendly but also proactive and responsive to any issues. Helen truly went above and beyond to help me while I was in the US, resolving the mess left by my old supplier and getting my phone up and running quickly.
When I temporarily lost my phone, Helen was incredibly helpful in swiftly shutting down the line and issuing a new SIM card in record time.
I can’t speak highly enough of Yappl – their customer service is second-to-none, especially when it matters most.
Dan, Creative 23 Ltd.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Yappl
Thank you for the glowing 5-star review, Dan! We're absolutely delighted to hear that your switch to Yappl was a success and that Helen and the team provided such great service. Especially in your hour of need after losing your phone! Thanks for choosing Yappl - we're thrilled to have you as a customer and are always here to help. Best regards, James.
Great customer service
Great customer service, always a fast response and professional staff.
19 september 2024
Review zonder uitnodiging
Antwoord van Yappl
Thank you for taking the time to leave a review, Vicki. And such a positive one at that! We're delighted to hear you've had a great experience, particularly from our customer service team who we're immensely proud of. We'll be on hand whenever you need us. Best regards - James.
swift response and quickly sorted issue
12 september 2024
Review zonder uitnodiging
Antwoord van Yappl
Thanks so much for your 5-star review! We're thrilled to hear that we were able to resolve your issue swiftly. Providing quick and efficient service is always our goal, and it's wonderful to know we met your expectations. If you ever need any further assistance, we're always here to help! Best regards - James.
Helen is amazing
Helen is amazing, very helpful and on the ball. Great service and very happy with the deal .
17 juli 2024
Review zonder uitnodiging
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