Top-flight customer service. They deliver what they promise, and when there is a hiccup they swoop into action and make it right!

With help from a great team they have helped our small business to sound far more professional with our new Telephony system.
Robyn was so helpful setting up our contract.
Helen did a great job sorting out our mobile phone contracts.
A big thank you to Danny who set up and more importantly explained clearly how the system works.
A great team who I would thoroughly recommend.

Initially I got in touch with Yappl through Uswitch about ordering the newest iPhone 15, this phone wasn’t out at the time and so I was told that if I was dead set on getting it, they’d keep me up to date with everything (which they did brilliantly!)

I must add, I am a small business, so it’s great to see they treat all businesses both big and small so well (in my experience, some companies who I deal with prioritise bigger businesses and it’s so frustrating!)

Helen Kind was the person who I dealt with throughout and she was simply brilliant - everything from quick replies on email to getting multiple quotes for differing contract lengths and phones, nothing was too much trouble for her!

The phone was posted out with next day delivery so I was able to get the phone literally hours after I put my up front payment down for the phone I wanted

Yappl also offer a free account management service, which I think is another great incentive to be with them! Really great company and someone who I will be definitely using again! Thank you so much!

Sticking with Yappl from years and will do it for years to come! They always prove to be reliable and some how have always ready the deal my company needs. Would like to thank Tonia for her patience on redoing all the quotations meeting all my changes trying (with success) to reach all my single detailed requirements. And a special thank to Nicola, which is always available to help and keep professional approach and patience even when I put them under pressure with my requests, some times just changing my mind from the previous one.

Great, speedy and knowledgeable service as always! Thanks guys!!

Made an order and paid £25
They cancelled my order and still have not refunded my money. Still awaiting refund from 30th September

Excellent service and best of all, fantastic service which continues after you've signed the contract unlike some other operations! The guys at Yappl have been nothing but friendly and helpful

Great level of service. provided me with different options, very easy to talk to and answered all of my questions. Recommend highly

Just joined Yappl. From onboarding to aftercare has been excellent. All the guys at Yappl are very knowledgeable and are in fact experts. It was the best decision I made to move the business to Yappl.

Great telecoms provider, Mark Cohen, Jack Shaw & Pete Wainwright, all extremely helpful. Highly recommended :)

Project was planned and executed perfectly.

We have just renewed our contract with yappl for a further 24months. Tonia and Nicola's customer service was 1st class and both worked extremly hard to come up with a package to retain our account.

Fantastic support and service from Yappl.
Fully recommended.

What a great service, Danny was so patient and supportive and professional. I would highly recommend him and his company.

Avoid at any cost. We transferred our phone line and internet to Yappl. Once our numbered transferred to them we lost our internet and line for two working days. They had some issues with Openreach so they sent us a 4G router temporarily on the third day which doesn't work properly. The phone line is not actually wired and it's on the internet which is extremely unreliable. Our 4G internet is super slow and it gets disconnected often.

Great service from Nicola and the team yet again.

Customer Account Managers are extremely helpful and rectify issues really quickly and efficiently.

I got intouch with yappl to get a quote for 2 business lines, From the start Helen kind was very helpful I didn't reply to the quote for at least a month as my original contract was still running there no pestering or chasing it up, as soon as I was ready quick email to Helen everything was in place and completed within 24hrs no hassle and all questions answered even when her shift was over, that little extra mile in customer service

Great service from Mark in the technical support team, very quick and efficient; nothing is too much trouble.