Had a salad spinner and the spindle in the lid broke in under 2 years. Guaranteed for 5 but had quite a saga getting a replacement. Replacement arrived and lid falls to bits whenever you try to... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Good company. Reasonably priced, good quality products. Items delivered within reasonable time frame by courier. Happy to buy again from this company.
Bedrijf heeft geantwoord
Zyliss have been so helpful when we required a replacement frying pan which has now arrived. It's good to know that Zyliss can be relied on and that they honoured their warranty. Their customer servic... Toon meer
Bedrijf heeft geantwoord
We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.
Contactgegevens
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, Farnborough, Verenigd Koninkrijk
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- www.zyliss.co.uk
4,4
Uitstekend
282 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fabulous knives complicated order system poor coms
Fabulous knives but I ordered them on 29/11 and finally received them 15/01 with many emails back and forth.
20 januari 2026
Antwoord van Zyliss UK
Hi there,
Thank you for your feedback and for your patience. We’re very sorry for the extended delay and the back-and-forth you experienced while waiting for your order — this is not the level of service we aim to provide. The festive period did place increased pressure on our team, but we fully appreciate that this should not have affected your experience.
We’re pleased to hear you’re happy with the knives and we truly appreciate you taking the time to share your feedback, which we’re using to improve our processes moving forward.
Kind Regards,
The Zyliss Team
This company is a disaster to deal with - totally incompetent.
Nothing went right. The company is totally incompetent, and have proved it again by sending another question asking how satisfied I am with the product that was never delivered.
Having ordered the product and paid for it, I received a mail advising that it had been delivered, and asking what I thought of the product.
A day later I received a mail explaining that the product is not available, and cannot be supplied.
Why a company would confirm the order, accept payment, confirm delivery, then advise the product is unavailable, then a week later send a further questionnaire about how satisfied I am with the product is completely beyond me.
I am still waiting for a refund of the money paid for the product.
I have, of course received no response to my complaint about how the company has treated me.
5 januari 2026
All good
Great items delivered by DPD who are always reliable. Only complaint would be that we received a request to confirm items had been delivered before delivery.
5 januari 2026
Antwoord van Zyliss UK
Thank you for your feedback. We’re glad to hear you’re happy with your items and the delivery overall. We appreciate you flagging the delivery confirmation message and will take this into account as we continue to improve our customer communications.
Kind Regards,
The Zyliss Team
We had an old zyliss Y peeler
We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfection! have bought this style as it's so much better than any other peeler. Perfect width, nice handle & feels safe, despite being sharp
8 januari 2026
Antwoord van Zyliss UK
Thank you for such a thoughtful review. We’re delighted to hear you’re enjoying the return to the classic Y Peeler design and that it lives up to the original you used for so many years. We really appreciate your loyalty and kind words.
Kind Regards,
The Zyliss Team
Antwoord van Zyliss UK
Hi Kevin,
Thank you for taking the time to share your feedback.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Zyliss Team
Antwoord van Zyliss UK
Hi there,
Thank you for taking the time to share your feedback.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. We have also had a high volume of messages, and our customer service team will get back to you as soon as possible.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Zyliss Team
Hasn’t arrived
Hasn’t arrived - 2 weeks after order . Was meant to arrive before Xmas.
22 december 2025
Antwoord van Zyliss UK
Hi Melissa,
Thank you for taking the time to share your feedback.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, we would be more than happy to look into this for you - please contact our customer care team at ecommerce.orders@dkhouseholdbrands.com.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Zyliss Team
I have not received the parcel
I have not received the parcel.
After seeing response from the seller, sent 2nd email - no answer!
23 december 2025
Antwoord van Zyliss UK
Thank you for leaving a review. I am sorry to hear you have not received the order.
As outlined on our Christmas & Deliveries page: https://zyliss.co.uk/pages/christmas-ordering, our warehouse operations were temporarily closed from 21st December to 6th January due to our annual Christmas shutdown and stocktaking period. All orders are now being processed and will be fulfilled and dispatched from 7th January.
If you have any further questions or need additional support, please don’t hesitate to contact our customer care team at ecommerce.orders@dkhouseholdbrands.com - we’ll be happy to help.
Many thanks,
The Zyliss Team
Excellent customer service
Excellent customer service, responsive and solve the problem immediately. Also, their products are very good too!
1 december 2025
Useful zesting tool
I have tried out this zester. It's easy to use and I had no problems removing most of the zest in thin strips from the surfaces of two lemons without going into the pith.
11 december 2025
Sent 1/3 of order which was intended as…
Sent 1/3 of order which was intended as a set . no opportunity to cancel
1 december 2025
Excellent customer service.
1 december 2025
It was so quick
1 december 2025
quick delivery and great utensils
24 november 2025
They're Brilliant!
I'm so glad I bought two of these knives. They're brilliant. Exactly what I was looking for!
25 november 2025
It works beautifully as a peeler.
18 november 2025
arrived well packed
arrived well packed. It's Christmas present so no idea how effective it is.
17 november 2025
Really high quality salad spinner
Really high quality (stainless steel base) salad spinner to replace an old OXO plastic one we had for too many years! Purchased the larger spinner and it really does dry lettuce leaves and other vegetables well Good quality plastic inner basket Looks stylish too It is useful you can detach the clutch plate from the pump lid for thorough cleaning Though would have liked a proper diagram or instruction highlighting that you just need to pull the clutch plate at its centre away from the pump lid as it wasn’t clear on how to separate them
10 november 2025
Made in China!
I understood Zyliss was a Swiss firm. I was disappointed to see my loaf pans were made in China. I will no longer buy Zyliss products
13 november 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.