Had a salad spinner and the spindle in the lid broke in under 2 years. Guaranteed for 5 but had quite a saga getting a replacement. Replacement arrived and lid falls to bits whenever you try to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Good company. Reasonably priced, good quality products. Items delivered within reasonable time frame by courier. Happy to buy again from this company.
Bedrijf heeft geantwoord
Zyliss have been so helpful when we required a replacement frying pan which has now arrived. It's good to know that Zyliss can be relied on and that they honoured their warranty. Their customer servic... Toon meer
Bedrijf heeft geantwoord
We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.
Contactgegevens
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, Farnborough, Verenigd Koninkrijk
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- www.zyliss.co.uk
4,4
Uitstekend
282 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Exactly what it said on the box.
No issues , comfortable handles. Works as it’s suppose to do.
20 maart 2026
Antwoord van Zyliss UK
Hello Richard,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience.
Your comments are much appreciated.
Kind Regards,
The Cole & Mason
Excellent bread knife
19 maart 2026
It was all fine thank you and good bye.
11 maart 2026
Antwoord van Zyliss UK
Hello Mr Cairns,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
still haven't got an answer to my…
still haven't got an answer to my question if the cheese grater will be available in metal
but i guess it's a minor thing
4 maart 2026
Great customer service and very quick response to contact
Purchased a Zyliss product while on holiday and item was faulty. Returning item to the retailer was not an option so I contacted Zyliss customer services and received an email with offer of replacement item to be mailed to me.
Cannot fault that for customer service!
19 maart 2026
Review zonder uitnodiging
Antwoord van Zyliss UK
Hello,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Quick and efficient service and quality…
Quick and efficient service and quality products. Enough said!
23 februari 2026
Antwoord van Zyliss UK
Hello Ricky,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience.
Your comments are much appreciated.
Kind Regards,
Zyliss
Product guarantee
The products are of high quality as is the Customer support.
A 10 year guarantee on cookware gives peace of mind , and the replacement of an item was made very easy by the support staff (Phoebe, in my case)
Recommended.
27 februari 2026
Review zonder uitnodiging
Antwoord van Zyliss UK
Hello Michael,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with Phoebe from our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Butter knife snapped after short period…
Butter knife snapped after short period of use. I contacted Zyliss & a replacement was sent. Very happy with customer service.
6 maart 2026
Review zonder uitnodiging
Antwoord van Zyliss UK
Hello Sharon,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Innovative products, great support
The products are really innovative and handy, but what has been brilliant has been the high service level relating to a warranty claim I had. The team were super efficient and supportive resolving my claim immediately with no quibbles.
4 maart 2026
Review zonder uitnodiging
Antwoord van Zyliss UK
Hello Victoria,
Thank you for taking the time to share your feedback.
We're happy to assist and glad to hear of your positive experience with our customer service team.
Your comments are much appreciated.
Kind Regards,
Zyliss
Percolator heaven
A very nice little percolator cup just right for home, work and on the move. Stylish design with useful non-spill lid. Attractive colour and easy to use.
12 februari 2026
Very pleased with the product
10 februari 2026
Great products with excellent quality
Great products with excellent quality. Definitely making my life easier in the kitchen!
12 januari 2026
Antwoord van Zyliss UK
Hi Kevin,
Thank you for taking the time to leave a review, we appreciate the kind feedback and hope you order from Zyliss again soon.
Kind Regards,
The Zyliss Team
The original design for this pizza…
The original design for this pizza wheel was infinitely better. They've made it harder to use as it feels like it is going to split into its two sections. When washing little pieces fall out, I almost lost one the other day then you wouldn't be able to use the wheel at all. Wish I hadn't bothered.
15 januari 2026
Missing item
I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan.
I emailed and explained I had not received the order yet so why was I receiving these emails.
I still hsd not received my order and was told to look at tracking with DPD.
I had already been doing this. I know when a delivery update does not change it usually means it is lost or damaged.
Eventually customer services chased it up, and could not find any answers from DPD.
I was asked if I would like a refund or replacement sent out. I opted for a replacement which came within rwo days.
The point is, I as the customer should not have to keep chasing an order up.
Fortunately all wad resolved eventually.
5 januari 2026
Antwoord van Zyliss UK
Thank you for your feedback and for your patience throughout this experience. We’re sorry for the frustration caused by the delivery delay and for the need to chase updates, we aim to get back to customers within 3-5 days.
While the issue was outside our control, we appreciate you highlighting where communication could have been better. We’re glad our team was able to resolve this quickly by arranging a replacement, but we understand the inconvenience caused beforehand.
Thank you again for sharing your experience, your feedback helps us improve.
Kind Regards,
The Zyliss Team
Excellent products
Easy to deal with and thorough checks on age and I.D too. Fabulous knives as always
8 januari 2026
Antwoord van Zyliss UK
Hi Julia,
Thank you for your kind feedback. We’re glad you found the process easy and that our age and ID checks were clear and thorough. It’s great to hear you’re enjoying the knives too, we really appreciate your continued support.
Kind Regards,
The Zyliss Team
Positive buying experience.
I am very pleased with my purchase and it has been a positive buying experience.
7 januari 2026
Antwoord van Zyliss UK
Hi Evelyn,
Thank you for your lovely feedback. We’re really pleased to hear you’re happy with your purchase and that you had a positive buying experience. We truly appreciate your support.
Kind Regards,
The Zyliss Team
Antwoord van Zyliss UK
Hi there,
Thank you for your feedback. We’re glad to hear the ordering process was smooth and that the age verification was clear and straightforward. We appreciate you taking the time to share your experience.
Kind Regards,
The Zyliss Team
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