Xapo Bank Reviews 1.099

Good support team and fast service. I'd like to see Apple Pay support for cards.

Xapo Bank. I paid a $1,000 annual fee, but they closed my account in the first month without any reason and gave no refund. They are scammers

Xapo needs more product portfolio to its kitty.

Honnêtement, Xapo est l’une des pires expériences bancaires que j’ai eues. Leur service est extrêmement décevant : blocages de compte sans explication, transferts refusés sans raison claire, et un support client quasiment inutile. Xapo son des voleurs a 100%

On vous laisse dans le flou total pendant des jours, voire des semaines, sans aucune transparence. Aucune communication sérieuse, aucune responsabilité, et surtout aucune considération pour les clients. On a vraiment l’impression que votre argent ne vous appartient plus une fois qu’il est chez eux.

Leur système est rigide, mal géré, et totalement stressant à utiliser. Si vous tenez à votre tranquillité et à la sécurité de vos fonds, évitez Xapo à tout prix. Clairement, je ne recommande pas du tout.

Bonjour j’ai investi de l’argent tous ce temps mon conseiller était réactif ! Après avoir eu des problèmes financiers je demandais un remboursement des fonds investis après un mois toujours rien reçu et mon conseiller ne répond plus ! Je vous mets en garde je crois bien que je me suis fait arnaquer !

Missed the refund by 2 days as was in turkey

La même chose m'arrive actuellement. Ils ont bloqué mon compte après que j'ai payé 1 000 $ pour un abonnement VIP.

Il semblerait qu'une tierce personne ait effectué le paiement depuis différents comptes bancaires et ait commencé à demander un remboursement. Mais d'après les avis, il semblerait que j'aie causé du tort à cette personne et qu'il s'agisse d'une arnaque montée de toutes pièces pour me voler mon abonnement à 1 000 $.

Surtout lorsqu'on se trouve dans un pays africain, on est une proie facile. Je ne le recommande pas. Les banques en gratuit sont bien meilleures.
Au début, tout se passe bien, mais rapidement, les problèmes commencent, le compte est bloqué et il est impossible de retirer des fonds. Ils vous disent d'être patient jusqu'à la fin du délai de Exmain
, et ensuite, je ne sais pas ce qu'ils vous font. Je ne le recommande pas ; c'est un investissement voué à l'échec. Ils m'ont causé une dépression nerveuse. Dieu merci, il y aura un jour du jugement dernier, et je jure devant Dieu que je ne leur pardonnerai pas devant le Seigneur des mondes.

Je porterai plainte contre eux auprès de toutes les autorités internationales compétentes. J'ai toutes les preuves, de A à Z.

Great BTC focused bank. Safest place to store and grow your BTC

My experience with Xapo Bank has been the worst banking experience I have ever had, and I have full documentation and screenshots to prove everything.
I paid $1,000 for the Xapo Bank subscription, expecting a professional and reliable service. Instead, I encountered constant delays, misinformation, and blocked withdrawals.
I attempted my first BTC withdrawal to my external wallet, but the transfer was immediately stopped. I was then asked to complete a Zoom verification, which I did. After completing the verification, I had to wait 6 days for the withdrawal to be processed. During that time, my Bitcoin was kept on hold by Xapo, and the BTC price moved against me, causing me to lose money simply because they would not release my funds.
On March 14, I attempted a second withdrawal. Once again, the transfer was placed on hold. After waiting about 5 hours, I contacted chat support. The support agent, Camilla, told me that the withdrawal was completed. I have screenshots of this conversation as proof.
However, the funds never arrived in my wallet.
When I checked again on Monday, I discovered that the transaction had been cancelled without any explanation. After contacting support again, they told me that withdrawals to external wallets are currently not available.
This is completely unacceptable. I have wasted more than 10 days dealing with this situation and lost money due to Bitcoin price fluctuations while my funds were being held by them.
Based on my experience, the service is extremely unreliable. The support is slow and inconsistent, and I was given incorrect information by their representative.
I will be filing formal complaints and reports regarding this situation, as customers deserve transparency and access to their own funds without unnecessary delays or misleading communication.

Best bank ever.
Best support ever .
So professional and polite.

Great Service and fantastic customer support team to answer your questions and needs.

I have been a truly satisfied customer of the bank for almost 2 years. I have had a relatiely significant movements on my account. At one moment they have asked me by email and thru XAPO APP to provide them with my wealth report such as incomes, net worth etc. I found this request odinary, reasonable and eligible so I have really did my best to provide them with as much documents and official free access government web links as I could. I have truly thought that I had been even more willing to share my sensitive datas as I should have had to be. But suddenly, unexpectedly, without giving any eligible reason they blocked my account services. They have kept me asking really meaningless additional questions, undefinite general requests. But I had treated those additional requests with a respect and following I have had provided them with as much additional information as I could. Unfortunately they have kept requesting again and again already submitted things without any explainable reason. That was the moment when I realised that they are whether professionaly incompetent or have just started a process tipically characteristic for a so called official scam exchange platforms when at a certain moment they just block you and citing official reasons they endlessly apologise and request something same or similar until you are losing your patience. This is the real current situation with XAPO BANK in my case and I am just wondering why they are doing this. I was really convinced that they are a trusted bank with an UK passport but it seems that they are a kind of private semi scam hybrid financial company dancing on the edge of the reliability and even legality. You can receive emails from Pedro, Sebastian, Ana but does not matter, sometimes they are linked and consistent, but sometimes they are not synchronised and apologise for asked you second, third time already submitted information. I do not know, they can be hired part time students working remotely from home anywhere in the world. One last thing, I have personally visited XAPO BANK in Gibraltar and met with Mr. Rocca, a head of IT security and company accounts (if I remember well) and I had a good impression. Anyhow, now I have to draw a disappointing conclusion that if you plan a reliable long term banking, avoid XAPO BANK.

Bir ay once para gönderdim 5000 euros hesabıma geçmedi çünkü muhabir bankaları parayı aktarmamış bu büyük bir sorun ve böyle devam ederse bu bankadan ayrılacam

Both the on-boarding and daily operations with Xapo is a pleasure. Any problem or doubt is always swiftly resolved, and the support teams works flawlessly. Strongly recommended bank so far!

Estoy muy conforme con la velocidad y eficacia en la respuestas a las consultas que he realizado.