Youshiko Ltd Reviews 

I was quite happy with my product while it was working and had no trouble following the instructions and setting it up. In addition to the £239.99 I spent on the weather station, I also invested in a 10' pole and fixings to get more accurate wind readings.

18 months down the line and the external sensor unit is faulty and out of warranty. Having investigated myself the only thing wrong with it is the temperature and humidity sensor. From reading forums online, this appears to be a common fault. I can clearly see corrosion inside the sensor.

It would be nice to simply replace this sensor. It is connected to the main board via a 4-pin JST PH connector so this is straightforward. Similar sensors are available online for £5-£10 depending on quality. However this does not seem to be possible and the only 'DIY option' is to buy sensors from different manufacturers in the hope one will work. The only option from Youshiko is to buy a new unit.

I am giving 2 stars because rarely have a bought a product that:
* is this expensive; and
* breaks just outside of its short warranty; and
* offers no repair option.

My weather station was delivered to the wrong address and I did not know where. Youshiko at first tried to tell me that they had done all they are required to simply by posting on time. I had to force the issue and they eventually claimed that Royal Mail told them their GPS system stated it had been delivered to me correctly. Three times I told them I did not have the parcel and they claimed to have contacted Royal Mail each time. I also had a photo from the postie showing the parcel at a door which was not mine. I sent that photo and one of my completely different door to Youshiko but this was not acceptable to them as evidence and they then said they would not be contacting me again. So I had no package and they didn't seem to realise it's their responsibility to chase things up. I then contacted Royal Mail who very quickly advised that the parcel was wrongly delivered as confirmed by GPS and would try to get it back. When I challenged Youshiko i got no reply. Fortunately someone a few blocks away brought the parcel last night. Youshiko washed their hand of the whole thing and were happy to take my money and leave me empty handed. They didn't know what their responsibilities were or were not bothered. Eventually Youshiko offered me a free thermometer when they realised I may leave negative reviews, I declined the gift.
I may add this transaction took place on Amazon and I have screenshots of all my exchanges with Youshiko to proof what took place. Please beware if things go wrong you could be left out of pocket.

Youshiko now saying I should be relying on Amazon's guarantee rather than their customer service when things go wrong. The first thing Amazon ask you do is contact the seller to resolve matters. At the end of the day Youshiko by law should follow up missing parcels but instead wanted nothing to do with it.

This company just can't help making up nonsense. Amazon were never involved in contacting Royal Mail as they don't do that. Youshiko told me they had contacted Royal Mail three times but I doubt they did as Royal Mail have no record of that. If only I could post my screenshots of my conversations with Youshiko, that would proof they are making this up as they go along.
Would like to know what part of my review is misleading as it's all truthful and spot on. Plus Amazon never got in touch with me to ask me to speak to the postie. That is simply lies.
Update 16th May. Firstly like I said before I had no message other than generic ones from Amazon, so I don't know what Amazon apparently showed Youshiko hopefully nothing from my personal account. Royal Mail within a minute of me calling confirmed that my parcel was wrongly delivered according to their GPS and their photo was not of my door, as I reported to Youshiko. Youshiko contradict themselves by saying the parcel was delivered to the correct address but I should contact my postman to see where it was. For Youshiko's information in the UK if a parcel goes missing it's the seller which is them who is responsible for chasing it up and refunding or resending . It's not for me to stay off work to chat with my postman. Youshiko don't seem to realise their responsibilities as they did not carry them out in my case and are happy to sit behind Amazon's guarantee. Like I said before buyer beware if things go wrong don't expect too much help from Youshiko.

I had tried for a day to get my weather station to sync with my new router and got nowhere after an email I got a call and everything is working!

I had a problem with my weather station YC9466.which was just about a year old. I sent my problem to Youshiko and received instructions to fix the problem within 24 hours. I did as suggested and all is now working well. Very good and recommended.

I Had this weather station for no more than 1 year before the external sensor stopped working . Contacted customer service and as I didn't have the receipt anymore, they said nothing can be done . I then replaced the external sensor with another one, and after
3 weeks it's done the same ! All customer service say is it's got too wet without even seeing the device ! It's actually places under an external pergola where no rain gets to it . This stuff is obviously made extremely cheaply, and just isn't up to the job, especially a climate like the UK . ***Edited as told to by Trust pilot*** - Youshiko absolutely do not threaten you with legal action if you post anything negative about them,which hasn't happened to many people if you read other reviews here and on many chat forums. I do not think this explains why they have such a high rating - quite clearly they are not threatening anyone who dares to write about their experience. Not only should they improve the quality of the product, but perhaps a little brush up of UK law wouldn't go a miss !

I recently purchased a 7 in 1 weather station YC9471. The set up was quite complex, but I managed it eventually and was really pleased until my dog brought the console crashing down to earth and broke it. I contacted Youshiko and they offered a new but reconditioned console for a decent price rather than having to buy the whole bundle. Payment was simple and they were very helpful. As I thought, I had difficulty getting the new unit to talk to the sensor and my router. I emailed and within an hour had a phone call back from tech support who walked me through a full reset and, of course, it now works perfectly. This was exemplary customer service from a most pleasant member of staff.

My contact with Youshiko concerned my sister's radio controlled wall clock. It has worked perfectly for 2 years since purchased but she accidentally caused it to drop. The temperature changed from centigrade to Farenheit.Unable to revert it I contacted Youshiko who immediately responded by telephone and email. Such an efficient back up is much appreciated. Thank you Youshiko.

I have just bought the Youshiko Home WiFi weather station and although it may work ok ( not much more that a thermometer) it’s screen is virtually useless. Unless you look at it from a very precise angle it is impossible to make out anything on the screen. Every time I want to see something I have to get up from where I am sitting, otherwise I can just about see the time. This does connect to Wi-Fi via the App but I am not really sure why because it does nothing.

YC9470 7-in-1 sensor was not sending temperature data to the indoor console. While this was disappointing, at 10 months old it was still in warranty. I contacted customer service, and fully reset the system with their assistance, which still didn't work. A replacement unit was quickly agreed and despatched without quibble or delay.
Couldn't have been more helpful. Back up and running within a few days, start to finish.

Today my YC9470 display went dim. The unit is 3 years old. Not the backlight which was fine, but the numbers. I contacted support and they responded within an hour. They made me aware that when powercycling the unit I also needed to remove the CR2032 battery. I have to admit that I had completely forgotten the existence of this battery. This did effect the restoration of the display and all is good now. They also recommended that I replaced the battery as well. Am very impressed with the support of this company.

Had a problem connecting yc9391 to Wi-Fi on windows 11 . Following email and return phone call all resolved same day.

Great customer service rectified my problem straight away *****

Had an issue with weather station which I bought 3 years ago, suddenly started displaying random, very high rainfall readings. Emailed customer service and they responded the same evening. Tried the fix they suggested and it seems to have solved the issue. Impressed with good customer service.

I recently purchased a Professional 5-1 Weather station from Youshiko. I noticed, during the recent stormy weather, that the barometric pressure and wind speed readings were hugely inaccurate. I contacted consumer services and they suggested some quick fixes like replace Batteries, reset sensor, reset display and ensure the sensor is firmly fixed. I informed customer services that I had tried all those fixes and the readings were still inaccurate. Youshiko replied saying that was not possible and it must be a setting issue however send your item to Youshiko with proof of purchase it will be checked and if required it will be replaced. I returned the item but received an e-mail saying a bracket was missing, some screws ( which were in the locating holes with nuts on ) and it was not in its original packaging therefore they could not sell this item again! They said they would deduct 80% of the original price to cover seller loss! I replied saying I wasn't willing to accept that and under the Consumer Rights act they had supplied me with an item that was not fit for purpose and as my Statutory rights under a goods contract had not been met. I had the right to a repair or replacement and would be happy to accept either. Youshiko replied with "We know all the laws" and "it was a simple Tech. issue which could be fixed in advance settings". They reiterated "This item cannot be sold again" and finished with " This return is closed. There is not much further we can do."
Luckily I have been able to obtain a full refund through Amazons A-Z Guarantee having given them all the details and letting them make the appropriate decision.

Update 26 April 2024
I have read a number of these reviews with your replies.
I have sent emails to you previously still waiting for responses from you so i would just be wasting my time and energy.
All you offer according to your replies to others on TrustPilot is advice on how to set things up, well I do have a degree of intelligence that means I can read and follow instructions.
Besides the problem is not with setup of the device as other devices by competitors that work without problems.
So I have given up on you resolving the problems

Update
It is now 25 April 2024
More than two months on since my last update
And I am still waiting for Youshiko to make contact
They have my email as I supplied it through Trustpilof
Just goes to show they are not bothered about customers or indeed resolving a problem.

Update 16 Feb 2024
In reply to youshiko update as of today
First I supplied my email via Trustpilot you are the ones trying to deflect criticism by not getting in touch with me
My review is honest with a verified purchase.
Your reply amounts to attempted bullying to get a review removed.
As I stated in my original posted review. The product is out of warranty by a couple of months so I do not expect any assistance from yourselves neither do I expect to be accused of fake reviews.
I categorically state my review of your product is a honest and accurate review after a verifiable purchase.

Update 6 Feb 2024 after your reply.

Youshiko replied as seen below this review
Immediate claim that it cannot be the radio Control and blame it on setting up
In other words it is my fault
Well Youshiko to are talking to someone who understands radio

It is not down to transmission of the radio signal its the reception
I have your item in a very good receptive spot, as proved by a competitors model that is twelve years old snd has only failed to update on half a dozen occasions regardless of orientation or siting within my property

Your model fails every few days so logically it is your design of quality or of component reliability of firmware programming
As the item is out of warranty you will not honour nor will be expected to honour a replacement
As I have tried to resolve the issue of reception of RCC and failed to do so, again it comes down to quality of the product
I also am educated in being able understanding the meagre instructions and to scroll through the device options
I have also read your responses to other reviews
I am not impressed
********************************************
Bought a weather station uk version
Nice looking but that's about all
Radio connectivity is rubbish, fails to update
Unplug it from mains wait 30 seconds plug it back in and will update within 20 minutes
Woke during the night last night and the station was in update mode, I went back to sleep and reawakening yes it had updated but was an hour slow

Conclusion totally unreliable device

Needed help with setting up the weather station. First class after sales service. The product is very well made and seems to work extremely well.

Needed help from customer services in setting up weather station. They could not have been more helpful and polite and sorted me out immediately. Also the chap I dealt with was very jovial but in a professional manner. All customer support staff should be like him and trained to his standards.

Experienced some difficulties setting up the YOUSHIKO YC9464 WIFI Weather Station in the app.
Emailed customer support and received an extremely
quick response. I was provided with advice on setup and problem was successfully resolved.
Highly recommend.

The weather station is excellent and the customer service is also excellent. The first customer service advisor was very good, but I needed to do some further steps. The second advisor who was technically very good and got the internet connection working, was found to be abrupt and rude by my pa who was dealing with the call.

Spent some time researching products on the market. Liked the look of the YC9471 due to the large screen display.
Arrived on time well package / meets / exceeds all my expectations.
Well made working as expected and VERY impressed with the quality.
Contacted Youshiko for help setting the device up and had an email within 9 minutes and phone call with back up email shortly after.
Exceptional speed of response to my enquiry, unsure if ANY supplier has ever contacted me as fast before. Extremely impressed and have already recommended to a friend who is now tracking the data provided by the weather station.
I have had a very old manual station for a number of years, it is amazing to see how the data produced by both is identical. Uploading the data saves me the task and allows comparison between the other units based locally which is extremely interesting and useful. FAULTLESS service 100% recommendation to others as to the efficiency of this company and the quality of products it sells.
THANKS