Youth & Earth Reviews 

334
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

I have just received the most excellent assistance and customer service from youth and Earth. Everything was dealt with speedily, and thoughtfully. I obviously rate their products or inlet be using th... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been taking Youth & Earth products for quite a number of years now and find them very beneficial..I take V14 and I find my energy levels are great and my health is good. I had questions about t... Toon meer

Beoordeeld met 5 van de 5 sterren

My husband and I have been taking Youth & Earth supplements for a while now. We've tried many and our current bundle includes a mix of longevity vitamins like NMN, Spermidine and a Quercetin& Resverat... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve been using Youth and Earth for a few years now. Their customer service is second to none! Seriously, I’ve never had such a great experience with any company/shop/supplier customer service as this... Toon meer

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel

Geschreven door het bedrijf

At Youth & Earth, we believe ageing isn’t something to fear - it’s an opportunity to thrive! As the largest supplier of NAD+ boosters in UK and Europe, we provide the highest purity, bioavailable supplements—from NMN to cutting-edge longevity formulas like our V14 —that support cellular energy, vitality, healthspan, and overall wellbeing. With thousands of happy customers and a commitment to transparency, quality, and innovation, we make healthy ageing simple.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

334 reviews

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4,7

Alle reviews

(334)

123 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

I have just started using these…

I have just started using these products and I was surprised at how quickly I noticed a difference with using these products and nerve growth factor. Will definitely be trying others in the range

20 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

New to Youth & Earth

I am new to Youth & Earth, but I am really happy with a number of things. I really appreciate the transparency regarding the supplements, alongside the research provided. It really seems like a ever moving, updated and fresh vision of what supplementation can be. I also reached out to customer service and received a quick and helpful response. I haven't used the products for long, but I will say I could feel a considerable improvement not long after starting them. The delivery was quick and they have good sales. Definitely worth a try.

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

I had an issue with the order I placed and didn’t expect a reply so quickly. They explained what had happened and resolved the issue straightaway. You don’t get many companies willing to do so much so soon! Keep up the great work.. oh and your supplements are amazing too!
yasminecc66

6 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing customer service experience

I had the most amazing customer service experience - thank you Megan! - from the Youth & Earth team. Their response was super-fast, so helpful and with excellent comms. I love the Youth & Earth product anyway, but to have excellent customer service as well, really makes it a brand worth supporting.

3 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unreliable delivery and poor customer service

Shipping time to Spain takes around 20 business days, with no clear information on the website to assess this in advance. Customer service is extremely slow to respond and not particularly helpful.

Given that these products require consistent use to be effective, such long delivery times and lack of reliable support make it unfeasible to incorporate them into a routine with any confidence.

26 juni 2025
Review zonder uitnodiging
Logo Youth & Earth

Antwoord van Youth & Earth

Hi Jimena,


Thank you for your feedback, and we’re genuinely sorry to hear about your experience.

To clarify, our standard delivery time to Spain is up to 10 working days, and while the vast majority of orders arrive well within this timeframe, it appears your parcel was unfortunately lost in transit, a rare occurrence, but understandably frustrating. We have since issued you a full refund and are also sending a free replacement order to make up for the inconvenience caused.

We agree that consistency is important when it comes to supplements, and we’re currently reviewing how we communicate delivery timelines more clearly across our channels. We also aim to respond to all customer messages within 24-48 hours, and we’re sorry if you felt unsupported during this time.

Thank you again for your patience, and if you decide to give us another try, we’ll do everything we can to ensure a much smoother experience.


Warm regards,
Youth & Earth Team

Beoordeeld met 5 van de 5 sterren

Excellent products that deliver…

Excellent products that deliver results.
I must say that after a few months of supplementation with a few Y&E's products I was positively surprised.
I feel more energized and I started feeling that good vibe even before my expectations. That already is enough for a great review.
I am a very demanding guy, turning 50, 2 boxe sessions per week, 1 HIIT, weight lifting, member of a modern dance company, a very stressful job as entrepreneur, 2 kids, a partner living abroad... that's enough to knock out more than a few. Well I thought that this year I needed support to handle all this and Y&E delivered. I am performing even better than my younger classmates and feel always energized.
In 2 weeks time I'll also test my LDL and see if I can avoid statins. If I can beat that, well kudos!
What is also very important is that all information is transparent and clear and in a world where supplementation scams are behind the corner, this is tremendously important to prevent risking your health and slaughtering your wallet.
Website Ux could be improved, but customer service is very reactive and kind whenever there's a glitch.
The only downside is that sometimes they run out of inventory due to increasing demand, but that's ok.

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scummy (UNAVOIDABLE) methods of increasing AOV.

Thought I would just hurt their TrustPilot reviews as much as possible due to the fact they have a scammy method of trying to increase Average Order Value by adding a "facemask" to your order when trying to checkout. You literally cannot remove it and no way of paying for your product without having it. XD Biggest load of garbage I have ever seen.

15 juni 2025
Review zonder uitnodiging
Logo Youth & Earth

Antwoord van Youth & Earth

Hi Stal,


Thank you for your feedback, and we're sorry to hear that you felt frustrated during checkout.

We want to reassure you that we do not add any products to your order without your explicit consent, nor do we prevent customers from removing optional add-ons. The facemask you referenced is part of a clearly marked “add to your order” offer that appears after checkout, and like many e-commerce stores, this is simply a way to offer relevant products that may be of interest. It’s completely optional and can be removed with a single click.

This approach is a standard and widely used e-commerce practice designed to enhance convenience and provide customers with bundled value, not to deceive or “scam” anyone.

If you had any trouble removing the item or completing your order, we’d be happy to look into it and help. Please feel free to reach out to us at enquiries@youthandearth.com so we can assist you further.


Best regards,
Youth & Earth Team

Beoordeeld met 5 van de 5 sterren

Query over taking with another product

I recently had a query about one of the products, if it would be safe to take alongside another, the customer service was brilliant and I received the help I needed. Have not had any problems since beginning with Y&E, great service, contact and delivery. I definitely recommend

11 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Customer Service

I ordered a product in error and there was an immediate response from Customer Services - the Order was cancelled and the refund sorted..
I'm waiting for my delivery of their Liposomal Hyaluronic Acid - I'm really impressed by this product ...I was getting it via Amazon but it took so long to arrive . My only caveat - just personal - I wish it was a 300mls bottle rather than 250mls

5 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely love everything about this…

Absolutely love everything about this brand ! The products are great, the NMN and Resveratol are just incredible, I have been taking several of their vitamins for many years now... And the customer service is always so efficient and so nice. Love !

4 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam! Used my card details to fabricate another order without my consent

Fraudulent activity from this company!

Update: I have spoken to my bank about this and they confirmed that using my card details to make another order in this manner is indeed a scam and they will now be looking into it. They have removed my card details from the website so that the company couldn’t fraudulently take money from me again.

I made an order of one item on Sunday evening. After I had paid and received notification that my order was complete, it showed me 3 items with a title “add to your order now.” I clicked on one of them to see what it was.

I immediately received a notification that this item had been added to my existing order and paid for, without any chance for me to review the what item was or check the total. I received another email saying “order amended” and that I was now paying £54 instead of £23.”

I wrote to the company immediately to cancel and also complain about this, still on Sunday night.

At 10.15 the next morning I received an email saying that unfortunately a label had already been created for the order so it would be too late to cancel. They did say I could refuse the order on delivery or return it but this doesn’t seem like a reasonable hoop to jump through given that I didn’t make the order in the first place.

Given that I didn’t intend to order the item in the first place, I really resent them creating further obstacles to my cancellation and receiving a refund this order.

If their products were as good as listed, surely they wouldn’t need to coerce me into paying more than I needed to for items I didn’t want?

Tricking me into paying more for an order that has already been processed is fraudulent and unethical, and goes against government guidelines for online shopping.

1 juni 2025
Review zonder uitnodiging
Logo Youth & Earth

Antwoord van Youth & Earth

Dear Abi,


Thank you for reaching out and sharing your concerns. We’re sorry to hear about your frustration and would like to take a moment to clarify what happened.

Firstly, I’d like to reassure you that no fraudulent activity has taken place. We do not have access to or store any customer card details ourselves, payments are handled securely via third-party payment processors like Shopify and PayPal, which comply with all relevant financial regulations and encryption standards.

When you placed your initial order, the screen that appeared immediately after checkout offered you a limited-time special offer to add additional items to your order at a discounted price. These offers are entirely optional and clearly marked. The offer is clearly labelled with an interface stating “pay now” and gives you the option to accept or decline.

As you clicked on “pay now”, the system interprets this as a confirmation to proceed with the purchase using the same secure payment method used for your initial order.

We received your query on Sunday night, just before midnight, outside of our normal business hours. Our team responded to you first thing on Monday morning, but by that time your order had already been processed and the shipping label created. At that stage, it was unfortunately too late to cancel the parcel internally.

That said, as explained in our email, you’re absolutely welcome to refuse delivery or return the item once it arrives, and we’ll issue a full refund as soon as it’s received back in our warehouse. We're not here to force you into keeping anything you didn’t intend to purchase.

We understand how it may have felt confusing in the moment, and we’re sorry for any upset this caused. We value your trust and feedback and are actively reviewing how to make the post-checkout experience even clearer.

If you have any other questions or would like assistance with the return, please don’t hesitate to reply to the email and we’ll be happy to help.


Best wishes,
Youth & Earth Team

Beoordeeld met 1 van de 5 sterren

Very dissatisfied customer

I have been a customer since 2023 and have spent almost £2000 with these guys, so a good customer. However, my experience with the V14 subscription has been terrible. This is the 3rd month that these guys have told me that they have no product, despite reassuring me that new deliveries are expected. Having said this, they are still marketing the product on their site so clearly;y selling to some folk. What is going on? I'm now looking for other suppliers of product.

26 mei 2025
Review zonder uitnodiging
Logo Youth & Earth

Antwoord van Youth & Earth

Hi Mr Warden,


Thank you for your feedback and for being a valued Y&E customer, we truly appreciate your continued support and the trust you've placed in us.

We’re genuinely sorry to hear about your frustration regarding the availability of V14, we want to clarify a few important points:

Firstly, V14 has not been out of stock for three months, it has been just over a month. As soon as the stock issue arose, we sent multiple email updates to all affected subscription customers (including yourself), keeping you fully informed on the situation. In those emails, we clearly explained the reason for the temporary unavailability and the steps we were taking to resolve it.

We also offered two exclusive 40% discount codes as a gesture of goodwill and support during the wait, and we offered personalised recommendations for alternative supplements to help fill the gap while V14 was being restocked.

Regarding your concern about the product still being sold on our website, the product currently available is V14 in powder pouch format, a new variant that’s different from the sachet version you're subscribed to. We made this distinction clear in our emails and invited customers to switch to the new version if they preferred. The original sachet version is not yet available, we’ve prioritised our subscription base throughout.

We understand how important consistency is when it comes to your health routine, and we truly regret any disruption this caused. Our team has made every effort to communicate transparently and support you along the way, we kindly encourage you to check your email updates for full details, as all relevant information has been shared there.

If there’s anything further we can do to assist or if you’d like help switching to the powder pouch version, we’d be more than happy to help.


Best wishes,
Youth & Earth Team

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