Zapier Reviews 296

Bon service mais refus de rembourser les crédits, décevant

Read all the fine print you can find before trying this company. They offer free services and free trials to lure you in but any filters you need require a subscription. They don’t tell you this until after setting up a zap withAI for an hour. Customer service is horrible. Multiple people chiming in to “help” offering conflicting solutions, only to have AI suggest something else. Oh and you only get so many “tasks” which get wasted with every failed zap. No customer training, no phone numbers. They think sending links to fix it yourself is helpful. I finally gave up and asked to cancel only to find out they won’t refund your money. Our little non profit with a tight budget will just have to take the hit. I regret signing up with them. Better off entering data manually.

I faced the same problems as everyone else: macros didn’t work as intended, customer service was unhelpful, and overall, we regret spending so much time trying to figure out how to use the service.

ZERO stars isn’t low enough. This company flat‑out LIED about a ‘free 14‑day trial.’ The AI Agent Assistant — the ONLY reason I signed up — is NOT included unless you upgrade. So I upgraded and paid $29.99, and guess what? Still NO AI agent. Instead, they dumped some useless AI‑Zapier tool on me that has nothing to do with what they advertised.

I wasted FIVE HOURS fighting with their ridiculous, overly complicated setup just to sort emails. Total nightmare. I finally cancelled the SAME DAY, and they still refused to refund the money for a service they NEVER provided.

And of course, there’s NO phone number, just a dead‑end chat that goes nowhere. Huge red flag. This whole thing feels like a scam. Don’t waste your time, your money, or your sanity

Absolute garbage, tricks you into setting up integrations hiding the fact that using code as some of the steps is an extra feature

We paid $427 last January for the Pro plan. They just charged me $1,068 for the same plan on a renewal with no notice of a price increase. Let alone that price increase is insane.

I've emailed them but I bet I'll need to get a dispute going on this one. What the hell is up with this company? Who raises their prices that much?

Built an integration for a client, and it went pretty smoothly the CLI was good, and the way it makes an MCP for you bey default is kinda cool. The process to get the integration verified and published was not great, but it there now, and the prompt to workflow thing is really cool.

We are on a paid plan and it is impossible to load screenshots in the contact us form. One cannot understand if you can upload one or multiple screenshots. It is ridicolous.

I upgraded to the paid version to handle some integrations among Zapier, PayPal, and GetResponse--it was quite cumbersome and never worked properly. I only used it for a couple days, but Zapier refuses to issue a refund. I found a much better solution for my needs and I would recommend that you stay away from Zapier if at all possible.

Great ! Works perfectly and very intuitive !

It's asked me which account type I wanted, I selected free version, spent three days on their slow website building an automation system, only to find it was on a free trial and half the things I did are not available on the free version at all. Wasted three days, it was slow, the AI made constant mistakes, and when I written to them in an email explaining the situation, they gave me the choice of use it for a few days or pay £30 per month just to have one email automation per week, is if I didn't already point out the situation and acknowledge that that was the current seeming options. Absolutely disgraceful and they clearly don't give a s***. Wasted three days of my time and then speak to me as if they're a vending machine. Never again I recommend you avoid these people at all costs. I'm just grateful I didn't sign up for anything because people don't seem to be having refunds when they break their promises. Disgusting that business owners like this can get away with it, they belong in prison.

Not reliable - you have to check the zaps all the time in case they have stopped working.

They continuously push bad code into production - I can't count the times I had to build a workaround for something that was working perfectly well before they updated something.
If that is not enough, their support is one of the worst I ever had to deal with. They actively try to gaslight you into believing that the issue is either caused by you misusing their tool or by the other software that you're trying to integrate using Zapier. They never actually help. Whenever you try to report a bug they'll say that this is a know issue, will not give you any timeline and will refuse to keep you updated.
Zapier is complete garbage. DO NOT waste your time and money. There are SEVERAL better options on the market.

Be aware if you plan on signing up for their annual plan. They will not issue you a partial refund if you cancel in the middle.

I changed companies and my new company handles all the automation and CRM for me. I no longer need their services and I have 6 months left on my current subscription. They will not issue any kind of refund even though I will not be using their service at all.

I was on a $32/mo subscription for a couple years and without any notice, my subscription was no longer active, all my zaps were gone from my account and I noticed two charges in one day on my business debit card that totaled nearly $3,600. Straight up theft. Impossible to contact Zapier but I'm working with my bank to recover it. Stay away from these criminals.

Hard to Use. Not for the average person. You basically need to Hire an expert to set up even the simplest of things. There is no actual helpful support unles you sig up for a massive package, just a 'community' which is even more frustrating way to lose hours of your time. Don't waste your time

Had big surprise with our credit card bill of over $800

Zapier just charged an annual plan without notifying us - they said they sent an email but it doest mean we received it.

We messaged our surprise and asking for a refund and downgrade our plan so we do not get this charge again.

the stale scripted response says due to "our policy" we can't issue a refund. they need to change the words "we can't" to "We Won't" - other companies have been able to issue a refund. our company can. they can but they won;t.

The funny response is we can cancel your account if you wish - meaning they already have our money and won't refund it and now they have no problem assisting in cancelling our account. They said that we would have to wait until next year when the account is up for renewal to downgrade the plan.

I have been using Zapier for over one year now.

You cannot imagine the amount of frustration that this app can generate. For one year, I have been feeling very unsecure about my data, my zaps that have erratic behaviors et the brains that have designed this whole mess, wondering what would the next move.

I have transfered the DB to Airtable and a part of the headache was gone. But I keep struggling with my zaps. I would like to go N8N, but there is a Zapier functionality that I need.

Their last fantastic idea ? Replace the name of your zaps by one single letter. How brilliant ! I now struggle to differentiate my zaps.

I now tend to rely more on more on the small (but reliable) automation features of AT.

used zapier for a while, it's decent but sometimes it felt like more trouble than it's was worth. I explored other ai tools that simplified things a lot more....

It works fine, but the cost becomes a concern once you move past the intro allowance. :( So priceeeyy