Zapier Reviews 296

A terrible service with horrendous support. A vendor of our recommended Zapier as an alternative to an API, we then subscribed for a year at a certain rate of Zaps per month. The prices and the number of Zaps are total fiction. Our Zapier Account fires at about 4-6 times the rate it should and in spite of raising numerous tickets - nobody understands why Zapier fires at 5 times the rate it is needed. Which wouldn't be a problem other than the fact that you are billed by the number of Zaps that are fired and the overage rate is well above the subscription rate. Horrendous levels of support.

Whatever the system says you should expect to be paying considerably more. Zapier offered a derisory 20 free Zaps because the system didn't work.

My advice is that this is a short term fix. Pay monthly to test a system or process before investing in the said system or process properly. The system does work, even though the billing is clearly designed to extract more money out of customers than is ever agreed. Always think of it as a short term fix. Support will be non existent after you have paid your subscription.

I originally had to sign up to Zapier in 2024 as the software company I was using were about to do a major update on their systems that required Zapier to perform tasks across to Xero.
This update never went ahead and I was willing to take the $ hit in 2024 for not using the product.
However in 2025, the time I noticed I got charged again was when I checked my bank statement ~$350+ taken out in one hit.
I reached out to Zapier support asking for a refund considering I haven’t used their product at all. Their reply sounded like from some AI chatbot:

“Thanks for getting in touch. Xxx here from Zapier Support - I'm happy to help today!

While I understand the reason for requesting a refund, our refund policy doesn’t allow for refunds in these circumstances.

Your current plan will remain active until the end of your billing cycle on 13th July 2026, and you’ll be downgraded to the Free plan immediately afterward.

That said, we’d love to help you make the most of your current plan. If there’s anything you’ve been meaning to set up, we’re here to support you.

Let me know if you have any further questions on this, want to make sure you're all set!”

Some of these tech companies should be run out of business. They should at least have a cooling off period when an annual subscription is paid. It’s not how we do business in Australia.

Very fun to play with, even with the free version there is so much you can do.

Zaps not triggering as they should, ridiculous amount of back and forth with customer support. Only to be asked the equivalent of have I tried turning it off and on again. Also, the canned responses from the customer support were 100% written by AI as they all started in the same way and they "understood my frustrations" and "how important this is for your use case".

After a while they admitted that there is an issue with the Shopify integration or one of the triggers not firing as they should, and told me to wait advising they would work on it and fix it. Now, after a while I get an email update that I can't respond to telling me it's fixed (it's not). Am I'm supposed to have the same 20 back and forth messages with the customer support by creating yet another ticket? The biggest joke is that the email that I responded to was contact@X. Doesn't sound like they want to be contacted if contact@ isn't an email that you can... You know... Contact them with?

No thanks. I'd quite literally spend my time doing anything else at this point. And at least the silver-lining is that I found out early enough that one shouldn't build important business processes around a platform that overpromises - and underdelivers in the worst possible way.

Zapier's software has fallen behind their rivals, their pricing has gone through the roof, and their annual billing practices are dishonest.

I was very disappointed with my recent experience. Zapier charged my account even though I haven’t used the product in over a year and had no active Zaps. The charge was applied to a credit card that expired last year, which is concerning. I never received any notification or reminder about the renewal, and when I reached out, I was told their policy is no refunds—no flexibility, no willingness to work with me.

As a small business owner, unexpected charges like this matter. I don’t use Zapier and have no need for the service, yet I was still charged and denied a refund. I expected better customer service and transparency

not that good. very expensive after 10 runs. imrpove your cost structure so it better

Zapier is both fantastic and awful. The concept is great, it is much easier and faster to use than some competitors. Some of the functionalities are unique, such as the Chrome extension.

But there are LOTS of issues.

1. BUGS
One day = one bug. Flows timeout, error 500, Tables non available, steps that doesn't work, etc. Yesterday it was the "Zapier webhook" step that didn't want to connect with Openai API.

2. LOGICAL LIMITATIONS
The service has features limitations that are difficult to believe. As an example you can make 2 branches for specific processes, but cannot join them later on.

3. TIME AND BANDWITH LIMITATIONS
There are huge time and bandwith limitations too. There is a 30 sec timeout for steps, including AI calls that makes 20% of my zaps in error. I changed ChatGPT to Claude, which is faster, but get now a 25Ko (!) limit from the Anthropic step by Zapier. That means that it is very difficult to ask AI to make a summary from a simple article !

4. STEPS FOLLOWING AN ERROR ARE PLAYED... AND PAID !
Each time a flow is screwed up by errored steps, the zap doesn't stop and the following succeeded tasks are paid ! That makes this platform ridiculously inefficient and expensive.

5. USELESS AI SUPPORT
The AI assistant is totally useless. Don't use it as it will make lose a lot of time, go directly for the support (which is good by the way) or an external AI.

6. LIMITED TABLE SERVICE
It is good that Zapier has its own table service, similar to Airtable. But the pricing is additional and tables are not really integrated with zaps (btw it is not the same support service).

As examples : 1 you can trigger a zap from a table, pushing a button, but you do it from the zap instead of the table (!), 2) On the table there is no information about what zap is triggered nor its result ("succeeded", "errored", etc.), 3) Therefore you cannot use one zap on several tables.

Even more important, there is no back-up of tables (!!!) or easy way to copy a table with its content. Zapier will recommend that you manually export and reimport in .csv (strange for a company selling you the hype of "automation" !) but it will then change some the structured data of your table (fields order, links, buttons, etc.), and some of the data will be lost, such as link text or trigger button data.

Coute une fortune pour un service client inexistant et des bug incessant.
Je ne recommande pas du tout.

New generation fraudulent company, they deduct the annual fee and do not refund it. If you do not want to be scammed, do not use it!

No support, no help on the community page — there's no point in paying for an app that doesn't work in the first place.

After working with Zapier for a business project, I could never recommend this platform for any mission critical or Enterprise level solution. The amount of UX friction is beyond frustrating. I highly recommend exploring other options of which there are several. Don't rely on the fact that Zapier has the market share and many integrations–that does not matter if one has to go through loops and hours of t/s to identify the cause of errors (mostly mapping due to a poor UI) and limited widget functionality or inconsistent layouts and labeling.

Support in sales department is not helpful

Good for some users. As for the free plan, it's absolutely useless. You're forced into a pro trial and can't downgrade for 14 days. This is to manipulate you into paying by locking out all pro features once the trial runs out.

I'm more impressed by how useless the custom JS/python is. A 10-line code block will take sometimes 500ms to execute, and sometimes 1100ms, even 2000ms+. The free limit is 1000ms, otherwise it fails.

Just built a local script and dumped this platform.

I've had a very disappointing experience with Zapier. The platform automatically renewed my subscription without any prior notice or clear consent, which I find unacceptable. There was no obvious way to disable auto-renewal beforehand, and customer support was unhelpful when I requested a refund. For a service that claims to streamline workflows and save time, it’s ironic how difficult it is to manage your own billing preferences. I expected much more transparency and flexibility. Not recommended.

Horrible CS and app, it is a bait and switch model, just don't and no refund when you discover you have been had.

Zapier is definitely easier to use than many of its competitors and the support is very good. But there are many cons :

1. The AI assistant is useless — it often provides incorrect information and ends up wasting a lot of time.

2. There are major (and surprising) limitations in the automation workflows (Zaps), including:

a) No way to merge conditional branches.
b) No simple way to conditionally skip a step.
c) No built-in error handling for individual steps.

3. You get charged for errored runs. Since there’s no easy way to stop a Zap when an error occurs, all successful steps before (and sometimes after) the error are counted and billed — which makes the platform unnecessarily expensive.

4. Poor integration between Zaps and Tables

5. AI steps are heavily limited — strict traffic (25000 Bytes for Anthropic) and timeout limits (30 seconds) often cause Zaps to fail.

I don't recommend Zapier for :

a) Complex workflows
b) Large-scale data processing
c) Advanced AI use cases
d) Budget projects

Paid over £100;for the year as docs online said the paid could check every 5 mins, it's can't. Used for less than an hour before requesting a refund told no it's in their terms so chargeback it is. There's better options and better companies out there please avoid.

Very bad, very poor, SmmS next!

It took 5 "team reps" to figure out why my account was overcharged, and didn't refund as it does not "align with their policy rules". Going to Make.com.