Zapper Reviews 

3.129
•
TrustScore 3 uit 5

2,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Please avoid sending anything to this ridiculous company. The legal advice I have sought told me these Music Magpie/We buy books wannabies will soon come very unstuck. They will steal your belongings... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Love the idea of recycling, wasn’t so bothered about the pennies I could earn. Therefore, spent an hour scanning in barcodes of 117 DVDs, only to be told, having created the necessary account that I n... Toon meer

Beoordeeld met 1 van de 5 sterren

Echoing the poor experience of other potential customers. I say "potential" in that it was a custom lost due to (1) No Android App being available on Google Play. Why would you continue to adver... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic service from beginning to end. It was so easy to use the app to scan items and then once ready to complete the trade to download the labels. Filled 2 boxes with books, dropped off for collec... Toon meer

Bedrijfsgegevens

  1. Recycling center

Informatie afkomstig van verschillende externe bronnen

Since our launch in 2011, we have paid out millions of pounds to happy customers, and processed tens of millions of items. Since our record-breaking appearance on BBC Dragons' Den we have grown to be the destination of choice for consumers looking for the most hassle-free, customer-focussed website for selling books, CDs, DVDs and games, phones, gadgets and LEGO(R)!!


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,8

Alle reviews

(3.129)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Zapper - ceased trading?

Weeks have now stretched to months, where the site has stated that "they cannot accept trades due to essential maintenance". Several months of 'essential maintenance', while ceasing the company's core activity completely, doesn't sound like a going concern. I can only conclude that they have gone bust. A shame, because I used to trade with them a fair bit, and was generally happy with their service.

24 september 2022
Review zonder uitnodiging
Logo Zapper

Antwoord van Zapper

Thank you for taking the time to a leave a review. We're sorry that our trade-in platform has been out of service for longer than we would have hoped. I can assure you, however, that this is due to a significant enhancement of our platform and offering...which will be coming very soon! We value your custom and will be sending an email to all of our valued traders in the coming weeks.

With many thanks
Zapper Customer Support

Beoordeeld met 1 van de 5 sterren

Poor business practice.

Can't check anything if the site dont work and it hasn't been working for weeks. At least putting a holding page error message up or something. Bad business practice. Won't be back.

2 september 2022
Review zonder uitnodiging
Logo Zapper

Antwoord van Zapper

Thank you for taking the time to a leave a review. We're sorry that our trade-in platform has been out of service for longer than we would have hoped. I can assure you, however, that this is due to a significant enhancement of our platform and offering...which will be coming very soon! We value your custom and will be sending an email to all of our valued traders in the coming weeks.

With many thanks
Zapper Customer Support

Beoordeeld met 1 van de 5 sterren

What is going on at Zapper?

What is going on at Zapper? The system has been down for over 3 weeks due to "essential maintenance" and no trades are being accepted. Usually get good, prompt service. Have they gone belly-up?

22 augustus 2022
Review zonder uitnodiging
Logo Zapper

Antwoord van Zapper

Thank you for taking the time to a leave a review. We're sorry that our trade-in platform has been out of service for longer than we would have hoped. I can assure you, however, that this is due to a significant enhancement of our platform and offering...which will be coming very soon! We value your custom and will be sending an email to all of our valued traders in the coming weeks.

With many thanks
Zapper Customer Support

Beoordeeld met 1 van de 5 sterren

Sadly will not use again

I have used this site often and not had a problem until now. I completed a trade, packed up a medium box with 9 books and they are saying they only received 2! The trade was only for £10.72 and why would I send a box with 2 rattling around in it. The sad thing is the trade was of my dads books who has passed away recently. Customer service didn't really want to know

17 juli 2022
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Is Zapper.co.uk still trading?

Is Zapper.co.uk still trading?
The website and App has been down for at least a week due to planned maintenance.
Does anyone know if this is correct?

12 juli 2022
Review zonder uitnodiging
Logo Zapper

Antwoord van Zapper

Thank you for taking the time to a leave a review. We're sorry that our trade-in platform has been out of service for longer than we would have hoped. I can assure you, however, that this is due to a significant enhancement of our platform and offering...which will be coming very soon! We value your custom and will be sending an email to all of our valued traders in the coming weeks.

With many thanks
Zapper Customer Support

Beoordeeld met 5 van de 5 sterren

Easy to use

You dont get as much for items as some other sites, but they do take a lot more than others sites, so if you just want to get rid of a lot stuff its very good! Easy to use & happy with the whole process

7 juli 2022
Beoordeeld met 4 van de 5 sterren

Turnaround was quite quick

Turnaround was quite quick. App needs a little development, but it’s functional and does the job.

Please stop offering 1p for everything else - it’s meaningless and distracting. I’d prefer a “no” than a 1p offer

18 juni 2022
Beoordeeld met 5 van de 5 sterren

Sell books and DVDs online.

I researched many similar sites before deciding on Zapper. This seemed by far the easiest and lived up to expectations. I had lots of books and DVDs which I needed to get rid of but mainly didn't want them to be wasted and liked the idea that they would recycle if they were not up to standard. All of my items were accepted. Packaging was easy, I would have struggled with weighing my package but the app estimated the weight for me as I added items. I literally had to put them in a box, attach the label provided and drop off at a local shop. I have other items to sell and will definitely be using them again and have already recommended to friends and neighbors.

16 juni 2022
Beoordeeld met 2 van de 5 sterren

You need £5 min to cash out

Whilst a good idea, after scanning about 50 dvds, I was offered about £3 which was fine and I'd happily have accepted that to recycle/pass them on. A lot were 'not accepted' which I don't know why, but the issue is they won't accept anything less than £5 worth, so I have to look elsewhere or just go to a charity shop and hope they still accept them.

11 juni 2022
Review zonder uitnodiging

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