Ordered March 12th. Estimated between: Mar 16 and Mar 24. Very limited response when attempting follow up until someone called me back and informed me that items made to order and due to high volume,... Toon meer
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The photo online does not represent what you receive. It looks like a beautiful small copper sink. We received a two layer sink that would be impossible to clean when gung gets between the two layers.... Toon meer
Bedrijf heeft geantwoord
Schnell, Zuverlässig und Hochwertig! Ich bin äußerst zufrieden mit meinem Einkauf bei zayian. Die Bestellung wurde blitzschnell bearbeitet und versandt. Innerhalb kürzester Zeit hielt ich mein Pa... Toon meer
My first sink was damaged in delivery and got stuck in a delivery warehouse! The customer service team got it taken care of within hours and had a new one shipped out! Thank you for making this easy a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Zayian is a company specializing in handcrafted brass and copper sinks, bathtub lighting fixtures, and faucets. Our skilled artisans meticulously handcraft each piece to perfection, using only the highest quality materials and traditional techniques to create unique, one-of-a-kind designs that are both functional and aesthetically pleasing. Our sinks and bathtubs provide a luxurious and timeless addition to any bathroom, while our lighting fixtures and faucets add a touch of elegance and sophistication to any space. Each piece is carefully crafted with attention to detail, ensuring that our customers receive the finest quality products that are built to last. With our commitment to excellence and passion for craftsmanship, we are dedicated to providing our customers with exceptional products that exceed their expectations.
Contactgegevens
Sidi Ghanem, 40000, Marrakech, Marokko
- Contact@zayian.com
- zayian.com
Heeft 11% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ordered March 12th
Ordered March 12th. Estimated between: Mar 16 and Mar 24. Very limited response when attempting follow up until someone called me back and informed me that items made to order and due to high volume, will delivered week of April 20th. Received tracking info and expected delivery date April 22nd. Received information that faucet indeed delivered - two provinces away. Still awaiting response of if/when I will either receive faucet or refund.
The photo online does not represent…
The photo online does not represent what you receive. It looks like a beautiful small copper sink. We received a two layer sink that would be impossible to clean when gung gets between the two layers. I reached out to seller first as there was no way to connect sink. After several emails he said he would create a video of how to install the unit. I still have not received the install instructions days later. Then when I asked how to clean the unit, the seller said the top layer comes off to clean. It does not. It is solid attached. I have asked to return the item and seller is now ghosting me.

Antwoord van Zayian
My first sink was damaged in delivery…
My first sink was damaged in delivery and got stuck in a delivery warehouse! The customer service team got it taken care of within hours and had a new one shipped out! Thank you for making this easy and timely!!
The faucet looks beautiful and feels…
The faucet looks beautiful and feels very solid. It works well and really upgraded the sink area. Very happy with it.
I’m very happy with the light from…
Really nice light, looks great and feels well made. Very happy with it.
False advertising shows a picture of a…
False advertising shows a picture of a product on Pinterest with 3 different component and a price that you thought you purchased it for, then it turns out if you read the fine print each of the three options added together trippel the price
The length of time to get the product…
The length of time to get the product is too long. Still don't have it yet... so I can't comment on the quality.
I was sent a tracking number but no…
I was sent a tracking number but no shipping provider. It's a week after the projected arrival date and no clue where my product is.
A beautiful copper shower head
The copper shower head is beautiful! Up dated tracking would be nice. Tracking showed my package in transit when in fact it was delivered! No problem. I love the shower head and would buy again from Zayian.
Incredible Quality!!
We Ordered a copper sink, packaging is incredible...so carefully packed in a wooden crate. Absolutely stunning sink, such high quality. Customer Service is outstanding. Highly Recommend!
Everyone I spoke to was very helpful
Everyone I spoke to was very helpful, thoughtful and polite. Very happy with their customer service.
Ordered 8/26, still hasn't been shipped to US as of 9/22
I placed an order on August 26th, and the product still hasn't been shipped to the US. I've followed up several times over email to ascertain shipping status, and the product is still in Morocco as of September 22nd. If the product was going to take this long to be delivered, the lead time should have been represented as such upfront.
Incredible
It took a while to get but that was the delivery system. Absolutely beautiful! Can’t wait to install the sink. It was packed very well..
Whenever I had a question the response was immediate.. definitely will be buying more..
shipping is terrible
shipping is terrible, no communication and long. We feared that we got scammed. Then the product arrived and it is good
I haven’t received my faucet yet.
This is the third item I've purchased…
This is the third item I've purchased from Zayian. I love the hand-made quality of the pendant light. Each item was packed for complete protection from damage. Communication, service and international delivery were handled beautifully.
Fast delivery and a quality product.
ROBBERS
ROBBERS ! I ordered by mistake yes my fault but I messaged straight away to cancel I was replied to your order is done it’s so beautiful you sure you want to cancel this beautiful order (baring in mind it says 20 days for your order do be videoed and sent out this was same day ! I replied straight away saying yes please refund thank you . 5 days later was replied to saying my order was already dispatched! I said send proof ! 5 days later on the 30th July they sent my parcel so just lied and lied to me even tho I asked for a refund ! Vile company now ignored !
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