ZenAuto Reviews 1.947

Very good . Helpful staff.

Great experience. Everyone really helpful and everything ticked along. Looking forward to my delivery!

The price was very competitive and the interaction with Zenautos was excellent with a speedy decision on the acceptance of the lease, when talking with team they were knowledgeable and helpful

Really great service particularly from Angela in sales and James in the underwriting team .

The communication was excellent. I was never left in the dark.I always knew what to expect next.Explanations were always clear and concise. A surprisingly smooth and stress-free process from my initial enquiry to the delivery of my vehicle.

My wife and I have leased cars from Zen Autos for a number of years and have always had a very positive experience in all our dealings with the company.
Their staff are helpful, knowledgeable and polite which makes interaction with them an enjoyable exercise.
They have also been very competitive on their pricing and this further enhances their overall offering.
Unless something untoward occurs we will continue to be customers of Zen Autos for the foreseeable future.

I found Zen Auto very helpful and the most competitive provider, I’m on my second car both were well prepared with excellent welcome packs

Great company to deal with. Great choice of cars. Ordering, delivery and after sales such as booking servicing are spot on. Highly recommend.

Great choice of cars and very intuitive web site. Very prompt responses to any queries or calls for help. Thanks Riz , very friendly and amazing advice

To date everything with the agreement has gone smoothly.

Judging from the other reviews on here, Zen seem to be fine unless something is wrong with the car.

My car had a faulty satnav and Zen have tried to intimidate and bully me into thinking I was not entitled to return the vehicle without paying an early termination fee.

After 4 failed attempts to repair by an approved dealer and the manufacturer without success over more than a year , Zen told me I still needed to get the fault diagnosed- LOL.

Zen have also repeatedly refused to accept that my contract is with them, not the car manufacturer.

In the end I read the Consumer Rights Act (CRA) in full and wrote Zen a detailed letter outlining my rights. Basically, there is an initial right to reject faulty goods within 30 days. After that, you have to allow one attempt to repair and if they cannot fix it, you can reject it and state that the contract is at an end (the fault emerged over the first few months in my case). They have to accept the vehicle back without any cost to you. I gave Zen ample warning that the contract would end on 7 October 2024 and that the vehicle would be ready to collect on that day. I’ve also cancelled my direct debit and insurance from then.

They are STILL saying that I will have breached the contract and that a termination fee is due - LOL. But interestingly, since the letter ( there had been many emails before), they have stopped saying the fault needs diagnosing and they have also said they have asked the manufacturer for a contribution. In other words, they know they will not get any more money from me and that none is in fact due, and they know they will need to recoup it from the manufacturer. That is the correct legal position. And yet they are still trying to intimidate me.

Zen has not even acknowledged the CRA and my rights, presumably because they know they do not have a legal leg to stand on. I’m fortunate that I have a law-related job and am capable of standing up for myself.

Shame on you Zen.

I ordered a Tesla and was going to lease it from them. However, I shopped around and found ZenAuto (via Carwow) who offered much more competitive rates. The swap over was seamless and Zen were easy to deal with. Their communications and customer support have been faultless. I would certainly recommend them.

Great experience so far it getting the lease setup. Some issues with the auto verification but a short phone call sorted that

The online platform was not ideal. Couldn’t get to processing fee payment.

Great service, quick response to questions.

I went through such a pleasant experience with ZenAuto.

Before reaching out to them, I spoke to a leasing company who took an entire month to get my financials in check, after letting them know I needed the car ASAP, and in the end they couldn't get me sorted and denied my application after a total of 34 days!!

I called ZenAuto on that same day, and by 5PM I had a new car ordered and on the way, financials approved and all. Lovely people and so smooth and quick, 100% recommend to anybody.

Our experience with ZenAuto has been nothing short of frustrating and disappointing. They lease out faulty vehicles and provide little to no support when issues arise. My DS 4 Hatchback E-Tense had several significant faults, including a freezing fuel gauge, malfunctioning indicators, intermittent engine problems, and delayed acceleration that nearly caused an accident.

Despite raising these concerns multiple times and following their procedures, ZenAuto failed to provide any real solution. The car was repeatedly taken for diagnostics, but they couldn’t replicate or resolve the problems, leaving me with a malfunctioning vehicle for months. Even more concerning, the car was declared unsafe by the AA, yet ZenAuto continued to charge us for a full 12 months for this faulty vehicle. Throughout this time, communication from ZenAuto was poor, with little regard for the distress and inconvenience caused.

To make matters worse, there was no offer of a realistic refund or meaningful compensation, leaving us stuck with an unsafe car that didn’t work properly. ZenAuto seemed more interested in defending their position than resolving the issue.

If you're considering leasing a vehicle with ZenAuto, I strongly advise against it. Their customer service is inadequate, their vehicles are unreliable, and they may continue to charge you for a car even when it's unsafe. Save yourself the trouble and look elsewhere!

i thought id be messed around from pillar to post just like the rest..... NO what a great service fast friendly and i will be back
thank you Team at Zen

Just recently taken delivery of my second car leased through Zen Auto. The whole process from ordering to receiving the car was so straight forward and simple. The level of customer service is second to none and all the members of staff I have dealt with are very knowledgable, professional, polite and so helpful.