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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Bought a bathroom mirror shaving cabinet online. Everything was so easy. Mirror was delivered promptly with no issues. Very happy with the product. It’s beautiful. Communication with one of their agen... Toon meer

Beoordeeld met 5 van de 5 sterren

★★★★★ Excellent customer service , fast delivery and very prompt response. We purchased three pendant lights, and unfortunately one arrived with a crack in the glass shade. However, I was ve... Toon meer

Beoordeeld met 5 van de 5 sterren

Got a mirrored shaving cabinet the quality is very good and pricing reasonable. Fast shipping and well packaged. One plus is it has a built in recessed groove with diffuser so you can buy your own LE... Toon meer

Beoordeeld met 1 van de 5 sterren

Only giving one star because I've been bombarded with automated marketing emails from Zure – begging for a review – ever since I made a purchase back in November. I understand one, two, even three ema... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online marktplaats

Geschreven door het bedrijf

Zure offers a variety of high quality modern and contemporary bathware, tapware, and kitchenware to give your home what it deserves.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

247 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,3

Alle reviews

(247)

18 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren
Logo Zure

Antwoord van Zure

Hi Martina,

Thank you for your lovely review. We’re so pleased to hear our team could assist and that your order arrived promptly.

We truly appreciate your support.

– The Zure Team

Beoordeeld met 5 van de 5 sterren

Good price

Good price. Prompt delivery.

2 april 2025
Logo Zure

Antwoord van Zure

Hi Michael,

Thank you for your kind review. We’re pleased to hear you found value in your purchase and that everything arrived quickly.

We truly appreciate your support.

– The Zure Team

Beoordeeld met 5 van de 5 sterren

Waterfall bath spout

I bought a waterfall bath spout, delivery was prompt, spout is great (bought nearly a year ago, no problems to date). I bought it to match Caroma Luna brushed nickel fittings because I didn't like the Caroma spout options. The colour was a perfect match.

4 juli 2024
Logo Zure

Antwoord van Zure

Hi Amanda,

Thank you so much for your wonderful review. We’re delighted to hear the bath spout has been a great fit for your space and has continued performing well over time.

It’s also lovely to know the finish worked beautifully with your existing fittings. We truly appreciate your support.

– The Zure Team

Beoordeeld met 5 van de 5 sterren

Fast shipping

Fast shipping, mirror is stunning.

6 januari 2025
Logo Zure

Antwoord van Zure

Hi Lauren,

Thank you for your kind review. We’re delighted to hear everything arrived promptly and that the piece has made such a lovely impression.

We truly appreciate your support and hope it adds the perfect finishing touch to your space.

– The Zure Team

Beoordeeld met 3 van de 5 sterren

Difficult to install

The instructions for installing the bathroom cabinet mirror was very vague and the battery light that it came with had very cheap magnets that did not work and dropped continuously

4 december 2024
Logo Zure

Antwoord van Zure

Hi Rhys,

Thank you for your review. We’re sorry to hear about the issues with the installation instructions and the quality of the battery light. This isn’t the standard we strive for, and your feedback is being shared with our product team for immediate review.

Please reach out to our customer care team so we can assist you directly and ensure you’re satisfied with your purchase.

Best regards,
ZURE Team

Beoordeeld met 4 van de 5 sterren

Overall great!

Helpful staff, were able to answer and concerns I had. Received product and installed and absolutely love the end result.
Installation instructions were not as clear as I hoped and for those that aren’t handy it may be a bit of guessing, but products are awesome once up on the wall.

9 oktober 2024
Logo Zure

Antwoord van Zure

Hi Lolita,

Thank you so much for your kind review! We're thrilled to hear you love the final result and that our team was able to assist with your questions—that’s exactly what we aim for.

We appreciate your feedback regarding the installation instructions as well. We're currently working on making them clearer and more user-friendly, especially for those who may not be as hands-on.

Thanks again for your support, and we hope you continue to enjoy your new setup!

Warm regards,
ZURE Team

Beoordeeld met 5 van de 5 sterren

Our kitchen tap broke

Our kitchen tap broke, searched the web and found this store had the same to replace, great app navigation, great pricing, notifications on delivery.

2 september 2024
Beoordeeld met 5 van de 5 sterren

Archie mirror…

We bought 2 of the Archie mirror cabinets in Oak. They were best priced on Zure. Delivered in good time. One of them had a massive crack the whole way down the mirror. Zure replaced it easily without fuss. The new one has just arrived and in perfect condition. They look as per online. Very happy.

27 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Asked for more money after I paid and didn't get order right.

Ordered and paid for a vanity and mirror online for roughly $2.5k. Next day they tell me there has been a processing error and I owe $200 more. Then they tell me what I ordered was not in stock but that was not what I ordered. Seems very disorganised / dodgy. Asked for a refund instead. Hopefully that will be straight forward.

22 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Wouldn't recommend

Wanted a vanity and benchtop combo. After paying and then receiving confirmation email all was fine. Then days went by, finally received shipping update. Was told benchtop out of stock for couple months, after I already paid. Asked for refund for the top but ill still take the vanity. Received the vanity. Rang again at a later date to see if they had benchtops in stock again, which they did. Asked to purchase one, received the invoice for 2 and half times the price of the original price of the benchtop the first time I purchased it. Rang and asked about it, said it was a combo deal, which I think is full of crap as how could they make money if they were selling them for 330 with a vanity compared to 950 for benchtop alone. Not happy and wouldn't recommend after that.

2 juli 2024
Review zonder uitnodiging
Logo Zure

Antwoord van Zure

Hi Brooklyn,

We are very sorry to hear that your experience with us has been unsatisfactory.

As we are an e-commerce business, the first email our customers receive is an automated response confirming we have received your order. However, if there are any issues or unavailable items, we immediately notify our customers by email, offering alternative items. The customer can then decide whether to cancel the order or proceed.

Due to new government WHS regulations and the ban on stone tops containing crystalline silica, the Pure White stone was out of stock at the time.

Before canceling your order, our customer service team called to advise about the difficulty in outsourcing the stone tops, the challenges involved in cutting a new top to fit the curves of the vanity, and the potential extra costs.

Unfortunately, the new version of the non-silica Pure White stone was $836, not including shipping and pallet costs. We offered you a 30% discount, and you agreed to purchase the stone top at the value of $585.20. This was our final agreement.

We sincerely apologize for the unsatisfactory experience you had and will use your feedback to improve our processes and ensure a better experience in the future.

Beoordeeld met 1 van de 5 sterren

Really awful experience with Zure

Really awful experience with Zure. Made an order for our bathroom renovation (spent over 5.5K) and have had nothing but issues with them since. They are quick to take your money but just full of lies, deceit and broken promises. Dealing with delays upon delays and absolutely shocking service - zero compassion. I am writing this review over a month later now as that is how long it has taken for us to receive our items. DO NOT RECOMMEND.

30 mei 2024
Review zonder uitnodiging
Logo Zure

Antwoord van Zure

Thank you for your feedback, and we are very sorry to hear that you are not satisfied with our service. We would like to provide some explanation regarding your situation.

At the time of your inquiry, we checked stock availability, but these items are very popular. Unfortunately, by the time your order was officially paid, we were informed by the supplier that it was no longer in stock. As per our policy, we informed you within 24 hours. To remediate the situation, we offered compensation or the option to cancel the order. We regret that this was not satisfactory.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Beoordeeld met 5 van de 5 sterren

Excellent variety of choices and amazing customer service.

We purchased two Shave Cabinets for our new house. The variety of option on their site was great and we found exactly what we had hoped. The items were shipped within a day and received quickly. Sadly one of them got damaged before we installed them. Even though this was not the responsibility of Zure when I told them this before I ordered the replacement they were kind enough to offer a discount. This was so unexpected and so appreciated. Their customer service was exceptional - in particular Aline who offered the discount and went above and beyond to arrange a replacement to arrive quickly.

28 mei 2024

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