Bought a bathroom mirror shaving cabinet online. Everything was so easy. Mirror was delivered promptly with no issues. Very happy with the product. It’s beautiful. Communication with one of their agen... Toon meer
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Lees wat reviewers zeggen
★★★★★ Excellent customer service , fast delivery and very prompt response. We purchased three pendant lights, and unfortunately one arrived with a crack in the glass shade. However, I was ve... Toon meer
Got a mirrored shaving cabinet the quality is very good and pricing reasonable. Fast shipping and well packaged. One plus is it has a built in recessed groove with diffuser so you can buy your own LE... Toon meer
Only giving one star because I've been bombarded with automated marketing emails from Zure – begging for a review – ever since I made a purchase back in November. I understand one, two, even three ema... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Zure offers a variety of high quality modern and contemporary bathware, tapware, and kitchenware to give your home what it deserves.
Contactgegevens
Suite 3.01 32 Delhi Rd, 2113, Sydney, Australië
- 02 9000 1811
- info@zure.com.au
- zure.com.au
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Waterfall bath spout
I bought a waterfall bath spout, delivery was prompt, spout is great (bought nearly a year ago, no problems to date). I bought it to match Caroma Luna brushed nickel fittings because I didn't like the Caroma spout options. The colour was a perfect match.

Antwoord van Zure
Difficult to install
The instructions for installing the bathroom cabinet mirror was very vague and the battery light that it came with had very cheap magnets that did not work and dropped continuously

Antwoord van Zure
Overall great!
Helpful staff, were able to answer and concerns I had. Received product and installed and absolutely love the end result.
Installation instructions were not as clear as I hoped and for those that aren’t handy it may be a bit of guessing, but products are awesome once up on the wall.

Antwoord van Zure
Our kitchen tap broke
Our kitchen tap broke, searched the web and found this store had the same to replace, great app navigation, great pricing, notifications on delivery.
Very happy customers
We found the staff were extremely helpful and the product quality better than expected. Items arrived 3 days from ordering.
Archie mirror…
We bought 2 of the Archie mirror cabinets in Oak. They were best priced on Zure. Delivered in good time. One of them had a massive crack the whole way down the mirror. Zure replaced it easily without fuss. The new one has just arrived and in perfect condition. They look as per online. Very happy.
Asked for more money after I paid and didn't get order right.
Ordered and paid for a vanity and mirror online for roughly $2.5k. Next day they tell me there has been a processing error and I owe $200 more. Then they tell me what I ordered was not in stock but that was not what I ordered. Seems very disorganised / dodgy. Asked for a refund instead. Hopefully that will be straight forward.
Wouldn't recommend
Wanted a vanity and benchtop combo. After paying and then receiving confirmation email all was fine. Then days went by, finally received shipping update. Was told benchtop out of stock for couple months, after I already paid. Asked for refund for the top but ill still take the vanity. Received the vanity. Rang again at a later date to see if they had benchtops in stock again, which they did. Asked to purchase one, received the invoice for 2 and half times the price of the original price of the benchtop the first time I purchased it. Rang and asked about it, said it was a combo deal, which I think is full of crap as how could they make money if they were selling them for 330 with a vanity compared to 950 for benchtop alone. Not happy and wouldn't recommend after that.

Antwoord van Zure
Excellent Customer Support and Service
- Delivered on time.
- Support is quick at responding to any questions.
- LED Mirror cabinet looks good .
Really awful experience with Zure
Really awful experience with Zure. Made an order for our bathroom renovation (spent over 5.5K) and have had nothing but issues with them since. They are quick to take your money but just full of lies, deceit and broken promises. Dealing with delays upon delays and absolutely shocking service - zero compassion. I am writing this review over a month later now as that is how long it has taken for us to receive our items. DO NOT RECOMMEND.

Antwoord van Zure
Quick and well packaged
Everything arrived within a couple of days and was well packaged for a safe arrival, will use them again
Very happy with product and service.
Excellent variety of choices and amazing customer service.
We purchased two Shave Cabinets for our new house. The variety of option on their site was great and we found exactly what we had hoped. The items were shipped within a day and received quickly. Sadly one of them got damaged before we installed them. Even though this was not the responsibility of Zure when I told them this before I ordered the replacement they were kind enough to offer a discount. This was so unexpected and so appreciated. Their customer service was exceptional - in particular Aline who offered the discount and went above and beyond to arrange a replacement to arrive quickly.
Absolutely loved everything that we…
Absolutely loved everything that we purchased from Zure! Customer service was fantastic too :)
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