Bought a bathroom mirror shaving cabinet online. Everything was so easy. Mirror was delivered promptly with no issues. Very happy with the product. It’s beautiful. Communication with one of their agen... Toon meer
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Lees wat reviewers zeggen
★★★★★ Excellent customer service , fast delivery and very prompt response. We purchased three pendant lights, and unfortunately one arrived with a crack in the glass shade. However, I was ve... Toon meer
Got a mirrored shaving cabinet the quality is very good and pricing reasonable. Fast shipping and well packaged. One plus is it has a built in recessed groove with diffuser so you can buy your own LE... Toon meer
Only giving one star because I've been bombarded with automated marketing emails from Zure – begging for a review – ever since I made a purchase back in November. I understand one, two, even three ema... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Zure offers a variety of high quality modern and contemporary bathware, tapware, and kitchenware to give your home what it deserves.
Contactgegevens
Suite 3.01 32 Delhi Rd, 2113, Sydney, Australië
- 02 9000 1811
- info@zure.com.au
- zure.com.au
4,3
Uitstekend
247 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful product
Beautiful product, and good customer service to follow up delivery.
21 augustus 2021
Ordered 2 items - Never Again
Ordered 2 items. One was fine and the other was not as per the description / image. We ordered a white basin which was not white - it was more of a cream colour.
No problem, we asked to return the item using the 30 days returns policy. Unlike many / most of their other competitors however, with Zure you have to pay for the shipping yourself which, at least in isolation, is probably acceptable / understandable.
However, they then charge you a 20% restocking fee. While this in itself was enough to never use Zure again - there is also no refund provided after this gouge - only a store credit.
Look elsewhere people - there are far better options available at similar costs and with better service. I will never use Zure again.
11 augustus 2021
Antwoord van Zure
Hi David,
We are sorry to know that the item you ordered was not as expected.
With suppliers providing us professionally shot photos, which are viewed digitally at the time of purchase, minor variations in colour and finish of the product do occur from time-to-time.
We make a conscious effort to minimise customer returns for items like the ceramic sinks which are of a fragile nature. This is due to the high risk of damage and the likelihood of breakage of these items while in-transit. If a returned item is received in a non-sellable condition, the risk of this is then borne by the customer. Additionally, the rate of our restocking fee is reinstated by our suppliers. It is typical within the bathware industry that highly fragile items such as ceramic sinks do have a more hard line returns policy due to the precedence of returned items not being in a resellable condition.
We thank you for expressing your concern to our customer service team, who were quick to respond. They tried to reach out to you via email and via mobile to further discuss the matter with you and are waiting to hear back from you. Thank you!
Dealing with Zure (on-line) was a…
Dealing with Zure (on-line) was a complete pleasure!
They answered my email queries promptly and their overall attention to service was fantastic. Put this together with their great product choices with super quick delivery (interstate) and it makes for a positive experience.
10 augustus 2021
Shaving cabinets
Easy selection with questions answered on a Saturday afternoon. Shipping was super quick.
3 augustus 2021
Great service
Great service, did have a broken mirror on arrival but was sorted out straight away.
Very happy
2 augustus 2021
Prompt delivery and product is exactly…
Prompt delivery and product is exactly what is promised! Good value for money.
19 juli 2021
Very satisfying with order and delivery.
15 juli 2021
Goods were completely damaged and I'm…
Goods were completely damaged and I'm waiting for my refund
1 juli 2021
Antwoord van Zure
Hi Jo,
We sincerely apologise that you received a damaged delivery of your product.
Our suppliers check all products before dispatch to ensure damaged/faulty items are not sent out to customers. However, on few occasions, items do get damaged in-transit which unfortunately is beyond our control.
Our customer service was quick to respond and a full refund was processed immediately after you contacted us with photos of your damaged delivery. Since we use payment portals to manage monetary transactions, even though the refund was instantly processed on our end it could possibly take approximately 2-3 business days to reflect back into your account.
Thank you for your patience in the matter. Please let us know if we can be of further assistance.
Will buy again!
Easy to deal with, great communication and super fast postage. Very happy thank you!
30 juni 2021
I can't wait to have the shaving…
I can't wait to have the shaving cabinet installed in our new bathroom. It is the perfect size to go over our retro sink.
25 juni 2021
easy and fast transaction
16 juni 2021
It was easy to order….
It was easy to order….. great variety of products. However as yet have no idea when our order will arrive! Would have been better to give you a rating when it does!
9 juni 2021
Simply efficient
The order process and delivery were seamless and very efficient.
The delivery costs were very high but this was due to delivery in WA
25 mei 2021
My product was delayed in transit from…
My product was delayed in transit from over seas and Zure answered and queries I had as well as kept me informed about date and time changes to delivery
24 mei 2021
Amazing customer service
Fantastic communication and service throughout. Products arrived promptly and were packaged very well to ensure safe arrival of fragile purchases. Thank you so much.
19 mei 2021
Interstate order
Ordered an LED mirror cabinet on a Tuesday arrived in Brisbane on the Saturday. All in one piece, very well packed.
It is even better quality once seeing it in person.
I had a few queries before ordering which were answered promptly.
Very happy!!
8 mei 2021
Risk free
I was not sure initially about risking an online purchase but I could not find anything else that suited me. So far so good ....super fast delivery...well packaged...good online support. Super keen to see this in my new bathroom when it is ready to be installed ...fingers crossed all will be ok & provides the best outcome.
5 mei 2021
Antwoord van Zure
Hi Gayle, thanks for your review! If you ever have any concerns or enquiries feel free to get in touch with us via call or email!
Received reply’s to my queries promptly…
Received reply’s to my queries promptly even on Friday afternoon. Chose to pick up my mirror very fast and easy lovely staff. Mirror looks fantastic great quality very happy with everything highly recommend Zure.
28 april 2021
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