ZWILLING UK Reviews 

I genuinely like ZWILLING and STAUB products and have enjoyed using them for years. Unfortunately, my experience with the ZWILLING UK online store has been very disappointing.The products themselves may be good, but the online shopping experience is not. Items appear to be dispatched without sufficient quality checks, and when problems arise, the company seems reluctant to accept responsibility. Instead, they look for reasons to avoid providing a free return label, even when the quality of the item received is not acceptable.I contacted customer service to explain my concerns, but I felt that my explanation was not listened to. The representative had a ready-made response and repeatedly said "no" rather than trying to understand the issue or find a fair solution. The interaction was frustrating and uncomfortable.As a result, I had to pay nearly £9 in return postage for a product whose quality did not meet my expectations. In my view, customer satisfaction should come first. Customers should not be required to incur additional costs when returning products that are faulty or unsatisfactory.I am very disappointed with the level of customer service and the way the online operation is managed. The staff involved in handling customer issues would benefit from better training in customer care, fairness, and problem resolution.I hope ZWILLING UK reviews its online service processes, as they currently do not reflect the quality and reputation of the ZWILLING and STAUB brands.

How I wish I had read Trust Pilot prior to buying a toaster from this outfit. I paid £70 something for a 4 slot toaster which was apparently around half the retail price!
It does not toast consistently on any setting nor does it toast each side to the same colour.
The slots are too short for the bread I use (a commercially sliced tiger loaf) and it takes four and a half minutes to heat the bread from room temperature to something approaching toast.
This means that the bread becomes completely dried out and after so long it’s like eating a thick biscuit. I appraised Zwilling of these problems
but received no response.

I am approaching my mid eighties so have had a few toasters in my time and although I am no expert I can safely say that this is by far the worst

I purchased a Zwilling 28cm Madura aluminium frying pan in February 2026 as a replacement for a Tefal pan that had lasted less than a year. I have bought Zwilling knives in the past and liked their quality,
I was totally let down by this product, the non stick coating wearing off by early June causing food to burn onto the pan, I only used silicon utensils and cleaned it after use with a J cloth not a scourer, and always ensured it was cool when cleaned.
The response to my warranty claim was that I must have overheated the pan which in turn caused the problem. The instructions do say not to overheat the pan, there is only a picture of a dial above halfway and an X next to it to depict overheating. I have an induction hob and cooked on a maximum of 7.
I fully expected them not to honour their warranty and was not disappointed in that respect.
I have been offered a 20% off voucher but won’t take up this offer and will stick with cheap supermarket pans with no expectation of longevity.
I will buy Zwilling knives again if I need one, but will steer well clear of their cookware.

Refund of recalled kettle. 4 months on, repeated chasing g. No refund! Absolutely disgraceful customer service. I had to destroy my old one, show evidence….. TWICE! Then buy another kettle. I cannot believe a supposed high end brand treats its loyal customers so incredibly poorly.

What a disappointment! We thought that we had bought a beautiful, efficient toaster. It never worked very well: we had to have the dial set to ‘7’ (maximum) to get the toast to brown. Just outside the two-year guarantee period, the dial broke. Zwilling told us that they have no repair facility and that spare parts were not available. We could fix the problem ourselves if they would supply us with a new dial. All that they were prepared to offer was a small discount off a new toaster. Would you want another of their products after this shoddy treatment? They have a comprehensive sustainability policy but they told me to send a nearly new toaster to landfill.

would give a minus if possible!! Had the same experience as some other reviewers: did not yet get a refund of the kettle they recalled in April after letting me jump through lots of hoops with different set of photos again and again as well as destruction of product and no comment at all neither from the company handling the recall nor from Zwilling themselves!! worst service we ever had, contemplating a lawsuit together with some fellow-victims.

I will never buy anything from Zwilling again.
The kettle recall itself was not the biggest problem. The real issue was that, in order to receive my refund, I was forced to create a Tipalti Supplier Hub account and provide my personal information to a third-party company. There was no simple bank transfer option.
The refund was completed months ago, yet I have been trying for over three months to have this unnecessary account closed and my personal data deleted. I contacted Tipalti, then Zwilling, and even sent follow-up emails. Instead of addressing my GDPR data deletion request, I received generic replies about the kettle recall that had nothing to do with my enquiry.
This is completely unacceptable. Customers should not have to create unnecessary third-party accounts just to receive a refund, and they certainly should not have to spend months chasing companies to have their personal data removed afterwards.
Very disappointing customer service and a frustrating experience from start to finish.
I will never purchase another Zwilling product and cannot recommend this company based on my experience.

Zwilling recalled a kettle I purchased. Their refund process is tedious and confusing. I can safely say this has put me off purchasing their products in the future.

I also want to mention the kettle recall experience I am having. They are repeatedly asking me for personal info which really isn't needed for a recall and is probably against the Data Protection Act (DPA). They are also repeatedly asking me to send images of this and that, and then saying they are not good enough or required for the recall. I have had enough, and now I am just waiting for my refund. this has been going on back and forth for months which shouldnt really take this long

Beautiful looking products but then they recalled the kettle. We followed instructions but they scammed us. We cut the cord and sent in the two photos asked plus sent in the silver and embossed numbers. Threw it away as clearly you would as unusable. They then changed the goal posts and wanted two more photos… but got told that a couple of days later. I complained, it didn’t work. This must be illegal and so they should be investigated for fraud/scamming. Avoid this company like the plague.

Having told us that the kettle they sold us was unsafe, they insisted that we went through a long, admin heavy process to get paid ( which has not yet happened ). This process could only START once we had proven to them that we had destroyed the kettle.

Outrageous, and I suspect illegal.

If they have sold us something that was not fit for use ( and something that can scald people probably isn't fit for use), the retailer ( Zwilling ) should just pay our money back. They made me sign up as a supplier!

Fraudulent company - in April 1st they promised to refund a recalled kettle. As of today, 3rd June, over 8 weeks later, they are still withholding refunds. Not a reputable company - avoid purchasing from these cowboys.

I was advised by Zwilling that a kettle purchased from them was subject to a safety recall. I was instructed to cut the plug off the kettle base to demonstrate that the kettle had been decommissioned, and submit a photograph of the kettle. I emailed a copy of the photograph on the 12th April 2026 and received confirmation on 15th April that I was entitled to a full refund.
I was told that the refund process would take 3 weeks, which would have been early May. I have contacted Zwilling and their partners Sedgwick, who are dealing with the recall, numerous times to be told that the refund would be processed in the next few days. These deadlines have all passed without any sign of a refund. Zwilling Customer Service is polite but useless and Sedgwick just say anything to get you off the phone. There is one working day left in May and I very much doubt the refund will be processed tomorrow. Like other reviews I think I’ll have to contact my credit card provider to claim a refund through them. It’s a shame really as the kettle was a decent product and I was happy with it. But poor customer service would prevent me from purchasing anything further from this company.
G

The senior management don't care.
I emailed the UK top man, Matthew Dennison, and the overall CEO Gerrit Schneider. No reply of course, not even an acknowledgement.
How to massacre a near-300 years old company's brand.

They recalled a kettle product that apparently was badly designed and have caused burns already. The recall process was broken, their website unreachable, their support slow to respond and they are collecting far more personal information that they have the right to do to fufill their obligation of reimbursing me. Their support was anything but apologetic in a situation where I think that would be more than approperiate.

The kettle looked nice by the way but took an awful lot of time to boil anything in the first place.

Bad product, dangerous design and horrible customer service.

My new kettle was part of a recall. I was emailed by the Sedgwick team to inform me. I then had to prove it which was a joke and had to take all sorts of photos with cut wires and email address on a piece of paper next to the kettle. I then had no kettle and still waiting for a refund. This company are a complete mess with this recall and don't know whether they are coming or going. It's a shambles. Meanwhile they are happy to leave people without a kettle or out of pocket if they've purchased a new one. Wouldn't touch Zwilling products again.

Kettle recall for faulty product. I disabled the kettle as instructed, sending evidence to qualify for a refund. That was 6 weeks ago, just received confirmation that it may take another 5 weeks for my refund to be processed. Absolute joke of a company, with appalling customer service.
So an update from Zwilling to my review - from the date of you telling me that you have sold an extremely dangerous item to me destroying the kettle, it will take at least 11 weeks to refund me. How can that ever be considered good customer service. Absolute joke - never buy their products...

They recalled a kettle that I bought and never returned my money despite multiple chasers. Initially, they kept saying that I will receive an email with a refund link by end of the week. And every week I would call them and they would say that by end of this week I will receive it. But now they are not even pretending that they will pay, last time I called them, the lady told me that she can't say how much longer it will take to receive a refund and to keep my eyes peeled for an email.
Wonder how long it is worth waiting before taking them to small claims court?
Has anyone actually received a refund? I destroyed my kettle one and half months ago.

P.S. also absolutely unacceptable for Zwilling to be blaming a third party company for this. They chose the third party company to act on their behalf, so they need to own up.

UPDATE: 2 months after I destroyed my kettle Zwilling finally sent me back my refund. I am therefore increasing the rating from 1 star to 2 stars since they paid in the end. However, something like this should really have taken a few days or a week maximum and not two months.

The kettle I have bought from Zwilling uk was subject to a safety recall and Zwilling stated that I will receive a full refund.
I submitted my claim on 21 April but, like other reviewers, I have still not received a refund.
I cut the cord and provided the relevant photos and have received confirmation that my kettle was affected by the recall.
However, no refund has been processed.

The way that Zwilling have handled the product recall is very disapointing. The products are poor quality and the customer service is unhelpful.

I have submitted a claim to my credit card provider under Section 75 of the Consumer Credit Act. I suggest that others also consider this option.

Bought a kettle and it was working fine I really liked it but it has been recalled as the handle is faulty. I filled in the relevant paperwork 6 weeks ago and I heard nothing I emailed to find out why I had not received my refund last week and I was told it would be sent in a few days but received nothing. Emailed them a second time today. Really disappointed with the customer service.