ZWILLING UK Reviews 

Fantastic products, really good support and back up from the customer service team. Particularly in my case with after sales support. I will be adding more ZWILLING products to my range.

To return a faulty product I have to make a 45 mile return journey at my expense in for their courier to pick it up. The faulty/returns policy appears extremely toxic and full of loop holes to stop the customer from ever getting a settlement. If the product is found not to be faulty it will be returned at your expense. Not a great start. think I'll be shopping elsewhere as will my friends and family...

I recently bought 2 specialist Japanese cheffing knives from Zwilling. I am so impressed with the whole process. The finishing on the knives is impeccable. They keep their edge for so long, as you would expect with that type of steel. They are light but sturdy and a pleasure to work with. I would definitely recommend. On a side note, the website is very easy to navigate and the order came very quickly. All in all, a very happy experience.

Hi
Purchased a table blender in Sept 22 for £159 and a tin opener in April 23 for £27.
The plastic lid on the blender broke and I now have to wedge the broken piece into the interlock mechanism for the motor to turn on. The tin opener was fine for a while, but now opens nothing and I have gone back to a cheap supermarket opener. Very disappointed with both these products, as I thought I was buying better quality products. Will never buy from them again, despite being happy with their pan set. This planned obsolescence and "designed to fail" attitude is what I hate in modern products. Why are my UK made HiFi components still working fine after 34 years...and these simple products are broken after 12 months? Says it all about the values a lot of companies adhere to these days. The company founders must be turning in their graves...but I guess EBITDA is all that matters these days.
Logged all this on a call and have a case number since 14th Dec 24, but no one has got back to me. My critical reviews posted to the Zwilling.co.uk site have not appeared.
Note to Zwilling management. Respect your design engineers. I can't imagine they like being asked to produce poor designs like this. Treat them like professionals....you will still shift loads of product (albeit at a smaller margin) and you would have more return customers. If you don't, your company will develop a reputation like my employer has and your customers will drift away, resulting in you going bust a lot quicker than you think you might. Reputation makes or kills businesses very, very quickly these days. My generation are sick of this sort of thing and no one else has any money to buy your products.

An excellent company with many innovative items. The Zwilling storage system is fabulous keeps food fresher and longer fridge life.

Ordered Demeyere Pan from this company, the best pan I ever owned such a good quality, and service and delivery was super fast

Ordered three Staub pots with artichoke pattern; advertising showing those as multi coloured and lovely. Arrived three plain single colour blobs… awful. The customer services offered no apologies or resolution, and just said that they are fine because within quality tolerance.
Terrible attitude, still working on the return and will NEVER buy from this store again.
Funny enough, they have to offer return both based on statutory rights and because I am within two weeks of goods sold remotely… the pushback is a surprise and I wonder if they hope that customers are too naive to be aware of regulation… so bad!

We were fairly happy with our knives which we purchased just under a year ago, then the smaller knife broke at the handle which you don’t expect with expensive knives. I am waiting for customer service to reply to my email as clearly that should not have happened!
3/12
Zwilling got back to me and said they no longer make those knife set (which we bought just under a year ago) so will replace the broken knife but with one that doesn’t match! So in truth I don’t feel as though this was a good purchase as the knives were fine to use, but clearly more fragile than they should be and were not cheap. Now I have a set that doesn’t match, you would have thought Zwilling could have done better than that!
Update 7/12
Having been told about the replacement on 3/12, I am still waiting for confirmation it has actually been dispatched!
UPDATE 11/12
How long does it take to put a knife (unmatching) in a box and send it. Still not even a confirmation of dispatch, I am beginning to feel much less confident about this company and its products and customer,r service.
UPDATE 12/12
Knife arrived, doesn’t match the set at all, I won’t be buying from them again

Friendly and helpful service by Salwa Boussi the Store Manager at the Wembley store. She went the extra mile to identify what I needed and explained quickly and clearly what I needed to do to arranged for an on-line purchase - all arranged late in the day before she went home

What a joy to receive exemplary customer service. Popped in to Freeport to buy a whetstone to sharpen my knives. Served by a young lad who was so knowledgeable and enthusiastic, it's a rarity these days. Zwilling have obviously spent money on training their staff properly which so many companies don't do these days. A great experience.

It is very convenient to buy zwilling knives here!

*** Update: 24/9/24 **

After discussing my issue with Toni, she was efficient and quick at resolving the problem. A replacement kettle has been received and the faulty one has been sent back to Zwilling.

Thank you for resolving this Toni.

*** Update: 19/9/24 **

After ring customer services multiple times there is no one that can answer my call. Please can the customer services team contact me on the number I’ve provided in the email address to them?? Dying for a cup of tea…!!!

Order no: 669186

Having done my research into a new kettle, I came across the Zwilling brand. I have to admit, the Zwilling brand was new to me but the reviews seemed positive - so I took a chance and bought the 1.5L Enfinigy kettle.

After approx 12 months of light household use, the kettle is completely dead. Power is getting to the kettle as the illumination button is lit, but the kettle doesn't heat or show any signs of life!

Really disappointed with this product and the Zwilling brand - the kettle wasn't cheap either, in comparison to others in the UK market.

When making a decision on Zwilling's products and brand, I suggest careful consideration on the longevity of the product that you need!!! You may need to purchase a replacement much sooner that you'd hoped...

For over 35 years I have owned a Zwilling poultry shears using them hundreds of times. The spring had eventually weakened and become damaged, which made using the shears impossible. On my initial contact with Zwilling UK, I was told they could not assist. However, on my second attempt, I was requested to send them my shears, which they received the following day. I was called back in less than 24 hours and informed that a new replacement pair would be sent the following day. A day later I received my new Zwilling poultry shears, which I trust will last a further 35 years. Absolute excellent service from Zwilling UK, which I never expected after reading so many negative reviews on Trustpilot. Thanks to all at Zwilling UK.

I bought a Zwilling vacuum pump and 12 small glass vacuum containers. After two months, the vacuum containers are no longer sealing properly. Some of them pop open after a few hours or a day or two in the fridge. I haven't managed to determine which ones out of the 12 are causing the problem. Trying to clean them thoroughly is very difficult. I have followed the instructions in the video on YouTube "How To Clean The Containers & Lids - Zwilling". What it doesn't tell you is how difficult it is to reassemble the lids. It is very fiddly, especially fitting the flexible seal into the inner lid, and takes about 20 minutes to reassemble each lid. If you don't take them apart to clean them thoroughly, there are lots of spaces for bacteria and mould to grow. Potentially dangerous to health. I have written to Zwilling about the sealing problem and they said I can return them under guarantee to be "evaluated". That is not really practical. What I want is a reliable product that can be easily cleaned. I may revert to using my low-tech Pyrex containers which I`ve had for 8 years.
Update 20-Sep -- Thank you for your reply and generous offer to replace the lids. I have been cleaning the lids very thoroughly and that seemed to help, but this morning one lid had popped up in the fridge. I have taken a photo which I will send to your support. I would like to take up the offer of replacement lids.
Update 11-Oct -- The 12 replacement lids arrived and that has resolved the problem. Thank you, Zwilling!
Update 27-Jan -- I am using the vacuum storage all the time and would not want to give it up.

If like me, you thought snake oil was confined to good old western movies you’d sadly be wrong. After ‘investing’ in one of Demeyere’s top of the range Atlantis 7 sauteuse conical pans I was shocked to find that after a single use it had severely discolored (rainbow stain).

I immediately contacted the Zwilling Customer Service team to see whether this was normal. The reply I received stated that this is simply a characteristic of stainless steel which can easily be resolved by cleaning with a watered down vinegar solution.

If I’d purchased a cheap stainless steel pan I could accept this, but for one of the most expensive pans on the market I expected a lot more. All of the R&D that went into their patented Silvinox coating would have been better spent by Demeyere supplying customers with a bottle of vinegar with each cookware purchase!

Please don’t make the same mistake I made and choose another brand for your cookware.

Thank you for your response however I’ve never experienced this level of discoloration in decades of using stainless steel cookware, especially after the first use.

Warranty returns of £300+ knife due to handle cracking.

Returned item sent to the wrong address despite filling out the returns form with my address. General incompetence.

Bought a kettle and toaster nearly three years ago and both have developed cracks in past 6 months on the white plastic. Lid of kettle and edge of toaster. They looked great and work great but wore badly for the price . However,

Zwilling have kindly contacted me regarding my issues above and I have sent them my details. Efficient customer service and I will update review when I have an outcome to share

Zwilling have looked at my products and guarantee and are going to replace my products which was unexpected . Once replaced I will be five stars for their customer service

The products have been fully replaced . Customer service 5 stars

Tracey was very helpful, air fryer is brilliant. Would 100% recommend.

I had lost the charger for my Zwilling scales. I rang customer service this morning and they found a charger and have sent it to me free of charge. Additionally, the girl with whom I spoke on the phone was so cheery, kind and helpful that it was really a great experience! Thank you.

I have used a set of ZWILLING & Henkel saucepans for many years and was delighted to find their outlet online with some truly great bargains.