ZWILLING UK Reviews 

Zwilling customer service is extremely poor.

After a failed DPD delivery where the parcel was left at a local shop without authorisation, Zwilling offered no resolution for over two weeks. Responses consisted only of “chasing DPD”, with no ownership, timeline, or replacement provided.

For a seller responsible for goods until delivery, this level of customer service is unacceptable! Buy from the reseller if necessary - the direct shop is such a let down

I bought a frying pan as a christmas present having looked at the reviews. Realise they must be fake. The fry pan is not non-stick and took 20 minutes of cleaning to get rid of the black marks after cooking steak. Decided to return it but Customer service will not accept the return as they say it's not faulty and they only cover a manufacturers warranty! Will not be buying from this company again.

Awful customer service. Ordered a non stick pan that is possibly the worst pan we have ever experienced

Sent pictures and explained the issue under our legal rights to return for a refund within 14 days and no reply , chased multiple times then told nothing they would do. Don’t buy from them under any circumstances

Avoid this company and any of its products. We bought a set of pans. We opened and the pans were scratched. Emailed the customer service and they said they only served the USA, called the UK phone and they said that they did not stock the products and should go to the place we bought. What?

Feels like a scam operation, get a product from A to B and they wash their hands about the products, warranties, replacement, etc.

We needed a replacement item under warranty.

We provided shipping address on Friday 19/12/25
We received our replacement to our great surprise on Saturday 20/12/25.

1 day turnaround. What an amazing service from the customer services team Toni and Sophie!

Thank you so much!

We will continue to purchase

Purchased some knives. Too big for counter. No free returns - had to pay 10% of the knife set value to return it tracked to them as they instructed.

Purchased a £90 kettle as we have had several disappointments with previous kettles.

It lasted 27months; that's over £40 per year cost before product failure!!

All badge, no quality. Customer services offered 20% off an new one. Still doesn't make any sense to buy Zwilling.

Great customer service, delighted with my new knives

I purchased kitchen knives for my new house this morning. The staff were really helpful and the knives look great!

Really good quality stuff. You can't go wrong. Always buy from zwilling

Knives are the best quality

Fantastic customer service.

I bought a set of 5 pots about 2 months ago. After the first use, I had a coloring on the bottom of the pot. told me that this was normal and did not affect the quality of the pots and did not take into account my lifetime gravitation. I got a whole litany of how to use these pots. That's how I used them according to the instructions. Well, that was one sweat. Unfortunately, a week ago it became quite important to discolor the pot on the side. It turned out that this also does not come under warranty and does not affect the quality. It's wrong if after a month and two, these things happen. This is some manufacturing defect of the material from which these pots are made. I own another company and pots that I am already 5 years old and this is not happening. These posts cost a lot. They should be very good, but unfortunately they are not. from pots for high price, expects super quality. I do not recommend!

I don’t write many reviews but I do like to test items throughly before reviewing .
These were purchased together in Nov 24.
I purchased both
2 Long Slot Toaster
Multi temperature Kettle
Both item items look very chic so if you just want nice looking electrical appliances then great.
The Toaster :
1. The steel toaster slot tarnishes .
2. Not consistent in browning levels.
3. Selection buttons ie bagel setting are
Matt black like the main body of the
toaster making them hard to read.
Kettle
Be aware this kettle does NOT have a concealed element resulting in it needing descaling. For an expensive kettle this is a step backwards.
The Stand by switch could do with being slightly clearer. Impossible to see unless clear daylight or lights on….which you don’t want to do if you’re making a night feed .
The temperature choice works well for herbal teas however, I have concerns about only part boiling water from a health perspective especially for the babies bottle selection.
Perhaps Zwilling can confirm/clarify🤔

I recognise I am writing this review having recently come off of the phone to their (friendly) customer services.

In short, I ordered a toaster and received a kettle. Something that when I told the (friendly) customer services line they told me ‘this has been happening a fair bit recently’ and had a little (exasperated) chuckle.

Whilst I have been given instructions on how to report this, Zwilling won’t give me the item I have ordered until they have received the item they sent me (incorrectly) back and they have investigated what happened.

When I challenged this, I was told that their policy is to do this (and put the customer last) as they don’t trust that they will get incorrectly sent goods back. My thoughts are that I have paid for goods I haven’t received and am having to do the running around on the back of an error that I did not make.

Apparently Zwilling products are highly rated but whilst their customer service is friendly, their policies and overall service tarnishes their brand enormously and leaves a very bad taste in my mouth.

Here’s hoping their pull their socks up and sort this out satisfactorily.

I ordered a large quantity of their glass vacuum seal food storage containers - I would advise you steer clear. A whole box of glass items was delivered with no protective packaging at all, each item was in a paper thin carrier bag (reminiscent of what you pack loose fruit and veg in at the supermarket, it would not protect a banana from bruising). Given the weight of the package and lack of padding, one of the items at the bottom was smashed to the point both the whole package and my living room floor was littered with tiny glass fragments. The delivery driver immediately advised me to record when opening the package as he said he could hear something had broken, and I was not surprised when I saw how it had been boxed up. I have asked for a full refund if I return everything, but the company will not assure me that I will be entitled to a full refund if I send back the products irrespective if they end up damaged in transit (which happened in dispatch). They did not provide protective packaging when sending out, I do not have protective packaging at home and I will try my best (more so than they did) to package them well with newspaper but I refuse to be liable if the same thing happens in the return package. Ultimately, it has been an unsafe, frustrating, and tedious experience. Spend your money elsewhere, more hassle than it is worth.

zwilling response below -I haven’t received any refund as stated below, the problem I have, is Zwilling hasn’t give me any reassurance that they are going to look into this matter with the level of importance it requires.
As previously mentioned by your office it’s not a one off .
Has else experienced the handle breaking off their zwilling enfinigy kettle.
If you want to scold anybody in your family ( kids -wife-pets) with 11/2 litres of boiling water,this is the kettles for you, lucky in my case the kettle was being filled up when it decided to snap off, no worries though Zwilling will replace this kettle on with another one, so you can have another go

The touch button on my ZWILLING Enfinigy Pro kettle failed after just one year, and after barely two years, the entire kettle was dead. I contacted customer service, and their response? A useless “we’re unable to assist.” No apology, no solution, nothing. For a product that costs this much, the build quality is pathetic and the support is even worse. Don’t waste your money — my cheap old kettle outlasted this one by years!

We popped into Zwilling at Gunwharf keys looking for some cast iron cookware and cutlery. Shannon and Matthew couldn't have been more helpful in talking to us about the products and we are delighted with our purchases. The cookware and cutlery are high quality and the customer service at this store was excellent.

We will shop there again when looking for a new knife set.

I’ve had a Zwilling Enfinigy 2 toaster for 6 months, the second after a previous unit was replaced under warranty. This one is exhibiting the same problem as the first – with the top plastic part of the toaster cracking, due to what I imagine must be heat stress. Zwilling seem to position their products on the premium side, but the quality & design is very poor – I would avoid and purchase from a more reputable brand.