David and Diana Thorley

Very easy to arrange the repair, good communication too. Brandon, the technician, was meticulous in his attention to detail. The colour match was indistinguishable from the factory finish. I'm very pleased with the result.

Easy site to navigate. I found the information I needed quite quickly. It was comprehensive and easy to understand.

Contacting Hotpoint was frustatingly difficult, I was unable to talk to a human and finally resorted to asking the cooker supplier to arange an appointment for me. He managed to succeed where I had struggled. Once we had the appointment everything ran smoothly. I was regularly updated and the engineer who came quickly diagnosed and resolved the fault.

Very helpful site when choosing products or service providers. I feel confident that their star rating is reliable when making decisions

My car was involved in an incident on Friday 15th August and was unsafe to drive. The AA assigned Accident Assist to process my claim. They contacted me within a couple of hours to inform me that my car would be collected by their preferred repairer on Monday 18th August. I received regular updates via text messaging and e-mails which I found reassuring. They also helped to make the whole process easier, though I was without the car until the 18th September. The recommended repairers were very good at communicating with me too. The repair work is fine, though the claim is not yet fully resolved. My insurance renewal is scheduled for February next year, the AA said that because it was a no blame incident and my NCB was protected it should not affect the renewal premium too much. I was also assured by Accident Assist that they would recover the excess on my policy from the other party. If this goes according to plan I'll be very satisfied. A good experience so far following a rather stressful incident. The call handler I reported the claim to was also very considerate and helpful. As with all providers, you can't tell how helpful they will be until you have the need to claim. Claim reference: AAS498843

Everything went well with regular updates. Thank you.

The item was as expected but there was a charge, even though it was delivered to a store and I had to collect it. With other "click and collect" options elsewhere I've never had to pay a fee.

The choice of frying pans was OK. Though the labels all said “Designed in the UK”, unfortunately they were all made in China. Because of their poor human rights record I always try to avoid buying such goods. The quality seems satisfactory though and the customer service was OK.

A regular hat wearer, I bought a Prague fedora at the turn of the year in Lock & Co's sale. Though the original price was outside my budget the sale price was within reach. I had a problem initially, with the size recommended and returned it for re-sizing, dealing with Brendan, who was really helpful. When I got the hat back it fitted perfectly, I'm delighted with its appearance and and quality. I'm now a frequent visitor to their website.

I received an e-mail stating that my fixed-term tariff was ending and that an alternative was available. If I wanted to check it I should click on the link. This I did and followed the instructions, adding details where requested. When I'd completed the form I pressed SEND, but an error message was displayed saying that an account was already registered with my details and provided a telephone number to ring for help. I was answered by a machine and then very loud "musak" was played. After around a five minute wait I was answered, the line quality was poor and it was not easy to hear the assistant. However, she did managed to resolve the problem and I received an e-mail update promptly.

UPDATE:
Shortly after posting my original review I was contacted by Octopus customer services. The person I spoke to seemed genuinely interested in my experience. Having understood my reasoning she offered to credit my account with £25 as a way of easing my disappointment. I was very impressed with this response and have adjusted my star rating to reflect this. Well done Octopus Energy.

The booking process was easy and we were able to check our details at every step. The summaries of our booking were easy to understand and reassured us that we were making the right choices for our holiday.

Having used the PCP option previously, I was relieved to be able to continue using my earlier sign-in details. The site is easy to navigate with clear explanations. The on-line signing process is a bit of a pain though, and it's not easy to see where you are in the process, with multiple documents to sign electronically. Because of this I chose to complete the final paperwork at the dealership, where I was able to raise concerns and receive an informed response. It is not possible to do this with a machine and when making a major purchase, like a car, it is important to feel assured of all the details.

The bag I recently bought was shown as faux leather, in no way did the bag look like it. Quite nice as it was I would more likely describe it as satin finish and faux tweed. Also it looks like you sell mostly Chinese products, so it would be unlikely I will shop very often.

I've been buying Tilley hats since 1998 and have several already. I have found them to be very durable and comfortable. I am often complemented for my choice of headwear and have recommended others to Tilley hats. My wife liked the colour of this one and the price was attractive too. All my other hats were made in Canada, this one was made in China! I shall have to take good care of those I have.

I renewed my car insurance with the AA because they offered one of the lowest premiums on the comparison websites. The AA were the first brand I recognised and have used them before. I rang their call centre twice to clarify several points. My call was answered quickly by a UK advisor, unlike many previous experiences when I've had a long wait, only to be answered by someone I found difficult to understand.

I usually avoid car parks run by shark operators but, while on holiday with my granddaughter, I visited Caernafon Castle and had to use Slate Quay car park on the 28th August. The payment machine was so poorly placed that when the sun was shining it made it almost impossible to read the screen and follow the instructions. When I first put in my six pound coins I followed the instructions as best I could see them in the bright sunlight. When I received the ticket I noted that my registration number wasn't printed on it. Knowing how these unscrupulous sharks work I rang their the helpline to explain my predicament. Completely useless! I kept on hearing a recorded message me telling me that I couldn't appeal a ticket using this number, so I rang off. I decided to pay another £6 rather than run the risk of a thoroughly unjustified extra charge via a PCN. The screen software is so badly designed that it allows a ticket to be produced without completing the registration field. By making this field mandatory, a simple software upgrade, this could be easily overcome. A cynic may conclude that this is merely a trap to catch unsuspecting motorists. Why Caernarfon Council allow these sharks to operate this car park, having such a poor record of customer service, as well as having a very narrow access and egress to the facility, is completely beyond me. I will always try to avoid any car park operated by this company in future.

I've opted for a fixed-term contract due to the scare-mongering re. price rises in wholesale energy costs prevalent in the press. The process was easy enough but Octopus Energy, unlike Shell Energy did before them, do not seem to show annual projected energy consumption on their bills, only projected cost. This makes it more difficult to assess whether it is better to change suppliers or stay with a present one. I feel that generally, energy suppliers are exploiting the fact that their consumers may have softened their resistance, having become more used to high energy prices and have kept prices higher than is necessary. This is, of course exacerbated following Rachel Reeves' raid on the heating allowance paid to pensioners in order to pay for the very generous pay rises for the public sector.

I've received a request for feedback even though I have not bought anything.

The booking process was very straight-forward, all the information I required was easy to find. Tickets were available to download very soon after I had completed the booking process