I dealt with Nick and its my first time dealing with anything to do with pools. This guy was absolutely quality. Any question I asked, even if I did think it was silly, was answered straight away and... Toon meer
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Lees wat reviewers zeggen
Excellent advice, fantastic customer care and after sales care. We bought a robot for our small pool. When it broke down after 1 months, they arranged a replacement directly via their supplier.
Excellent customer service from 123pools.co.uk. Friendly, incredibly responsive, with super-fast dispatch and delivery. They genuinely seem to have a customer-comes-first culture, which is refreshing.... Toon meer
Having no experience with heat pumps or knowing what to choose, I found the team at 123 Pools incredibly helpful and patient. They answered all my questions over WhatsApp, which was so much easier tha... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Intex Specialists We have a long standing relationship in supplying Intex swimming pools. From inflatable to rectangular to metal frame pools, we have the UK's widest online range dedicated to these manufacturers.
Contactgegevens
123 Pools - 12 Old Mill Road, TQ2 6AU, Torquay, Verenigd Koninkrijk
- sales@123pools.co.uk
- 123pools.co.uk
4,8
Uitstekend
273 reviews
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I ordered wrong item, return was required
I messed up and ordered the wrong heatpump for my pool which I only realised on delivery. The customer services helped advising how I could use the heatpump with my setup but after a discussion I decided I wanted to send it back. They were quick to respond to all my emails and were helpful. I got a refund as soon as it was returned.
I would recommend 123pools and will buy from them again in the future. Thanks
13 augustus 2024
Review zonder uitnodiging
Really helpful and prompt delivery
Really helpful and prompt delivery. Answered all my questions and helped get me set up quickly. Thanks team.
23 juli 2024
Good and Bad !
Sales was very good , no problem , but i have had an issue with setting up the Pool Heater and i have not been able to get any back up to be able to do that .
So , the back up and support has been poor .
27 juli 2024
Antwoord van 123 Pools
Good afternoon, you have only tried to contact us once, we had a missed call from you at 11:44am on 5th Aug, we then WhatAapp you 11:54am on the same same day asking how we can help, you said in your WhatsApp reply to us that you were having issues setting the pool temperature. We then sent you 5 WhatsApp messages explaining how to set the temperature.
I have checked all our other systems, online chat, email, what form and calls and you have not tried to contact us again.
If you are having trouble with your heat pump, please get in contact with us.
Efficient service
Friendly online staff who answered my query, albeit a mix up on delivery date, they quick to rectify and item received next working day …. First class service
26 juli 2024
Got the pool I wanted. At a very competitive price.delivered within the timescale promised
Got the pool I wanted.
22 juli 2024
Great service and product knowledge
Superb customer service and product knowledge. Would highly recommend.
20 juli 2024
Excellent customer service
Very useful and friendly chat. Great service and products as described.
3 juli 2024
Great service .
Great service .. even after I bought the heater the guy still helped me out weeks later . ⭐️⭐️⭐️⭐️⭐️
1 juli 2024
Ordered what I needed two days later it…
Ordered what I needed two days later it arrived first class service
27 juni 2024
Flotide A7 heat pump.
Great delivery. Good communication from 123 pools. The heat pumps works really well. Unfortunately the supplied bypass valve was missing some PVC piping which I had to get off Amazon, not 123 pools fault. After the initial start up of the heat pump I had loads of questions which 123 pools were very helpful with.
3 juli 2024
Very helpful and sorted a problem…
Very helpful and sorted a problem quickly. Arrived on time, item as described.
2 juli 2024
Really good communication and support
Really good communication and support. Also good product at a good price. Thank you
24 juni 2024
Fantastic customer service
Thanks Nick.
Almost instant replies on the email, when I had questions, from product recommendation to my home instal.
13 juli 2024
Review zonder uitnodiging
Great advice before I purchased then…
Great advice before I purchased then arrived a day earlier than expected. Seller also been great with some questions I had with installation. Very happy.
17 juni 2024
Excellent service
Excellent service, product arrived in a timely manner. Customer service has been excellent
3 juni 2024
Very Helpful and great value for money.
Very helpful with advise on what is the correct equipment for you. Quick to respond to queries and very prompt delivery. Overall a very positive experience. Would highly recommend.
3 juni 2024
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