3asleisure Reviews 

Would steer well clear.
We put a £3000.00 deposit on a motorhome in October 2019 which we knew wouldn’t be ready until the Easter of 2020. Then COVID hit! We never heard anything off 3A’s until I eventually managed to speak to someone in July. I was told the MH wouldn’t be ready until hopefully the beginning of August but in reality would be more like the end of August. We did ask if it hadn’t been registered if we could wait til September snd have the new reg on. Not a problem. All the time it is myself phoning them, I did have a moan to the manager about their customer service by 11th September we still hadn’t got a collection date and when I spoke to Richard the sales person he offered to keep the MH over the winter as it still hadn’t been registered and that we would have have a new reg on March and wouldn’t be loosing out on the warrenty as over the winter we prob wouldn’t be using it. But would need to pay some more off All of which made sense. I agreed to this but no invoice was sent over. I then had a phone call asking if I could send a copy of the order form as they’d lost mine (not sure where they got my email from as only place they could have got it from was the order form) and also asking if I still wanted the MH. Yes of coarse I do!!
We are now into March of 2021 and get a phone call to say our MH is ready. Do we still want it as they could sell it wasn’t a problem if we didn’t want it as they could sell in on. NO WE STILL WANT IT!!
Unfortunately we were still in lockdown and although advised that they could give us a letter to cross into Wales to collect we would have had at least a 7 hour round trip. So asked if we could collect it later when lockdown was lifted as we wanted to stay overnight to break the journey up it was all agreed and we arranged for 22nd may Yay.
After 3 weeks of trying to got the registration number and me finally loosing my rag snd speaking to the manager the sales person I was dealing with finally admitted that they had sold our MH. I was fuming to say the least and obviously I was gutted about losing the MH the kids were so looking forward to our planned trips. They couldn’t tell me when they sold it?? how long were they planning on dragging it out? All the time they had hold of our £3000.00 No signs of an apology or offer to supply us with another model like we had ordered.
We did get our deposit back and are looking to get another MH but will not be having any dealing with this company.

Cannot recommend these guys highly enough!
Bought a 2008 Coachman from them ready for the new season and took our trusted little old van in part ex at a fair price.
Dealing with Steffan from start to finish was a breeze, cannot find a more helpful and honest guy. As we were unable to visit to see the new caravan due to Covid, Steffan took the time to do a walk around video so we could see it before deciding.
The delivery of our new van was bang on the time arranged and was sited within minutes.
We thought we had an issue with the van but turned out to be an oversight on my behalf but on calling the service department, they were very helpful and knowledgeable.
So if you're looking for a new or second hand caravan or motorhome, check out 3 A's!
Fantastic people!

Well if it were possible they would not get 1 star let alone 5.
Went there to view a used motor home recently and was happy to sign a deal with them to part exchange our own van.
The deal that was signed by both parties was £43.995 for the purchase, £25,000 p ex and £1000 deposit leaving a balance of £17.995 to pay on 22nd August 2020.
We were very happy with this deal and enjoyed a free coffee and piece of cake at the cafe there before setting off to inform our good friends of our delight.
Half way home our phone rang and the salesperson told us that he had made a huge blunder and that he was £10.000 short on the deal.
We asked how so and he said he should only have offered £15.000 for our van. Now the irony here is that when he offered us the figures for p ex my wife enquired of him "what, without even seeing our van" and his almost comical retort was " well if you turned up with cab and just a chassis I wouldn't be happy" and thus the paperwork was signed.
I asked him to get his boss to ring me and that is when things went from bad to worse.
His boss Richard is the most rudest and loathsome man I have ever had the misfortune of dealing with. His opening gambit was "you must have known that your van wasn't worth that much" saying it over and over when I told him that we had absolutely no input in setting the p ex figure whereupon he resorted to insults by telling us that we would like to see the salesman sacked and that it demonstrated the kind of people we are.
Charming I'm sure, definitely demonstrating his lack of PR expertise and business acumen with that one.
I responded by saying I did not take kindly to emotional blackmail whereupon he lost it and shouted "well your not having the van its back up for sale and slammed the phone down.
Bottom line is AVOID THESE UNSCRUPULOUS PEOPLE AND DON'T DEAL WITH THEM. IF THEY CAN SO EASILY DISHONOUR A SIGNED DEAL THEN THEY CAN AS EASILY DISHONOUR ANY OTHER PROMISE OR COMMITMENT.
In response to the grossly in accurate reaction by 3as trying to portray us as liars which further demonstrates how devious and dishonest they are. The details we gave of our van for PE were accurate and unequivocal, we even told the sales rep it had no mot and an oil leak. Still have the invoice as testimony to details given.

Reply from 3a's Caravans
28 Aug 2020
We are sorry that you feel this way however, the model & vehicle part exchange details you gave to the salesman while you were negotiating your new purchase were inaccurate. When cross referencing those vehicle details with complete and accurate vehicle details, a discrepancy was found and it was evident that the details you gave were not for the model you said you owned. The true and accurate valuation was given to you in accordance with the correct vehicle/chassis/model details relevant for your motor home.

I have just purchased a 2019 Coachman Pastiche 470 from this Company in South Wales, and today it arrived on my drive in Leamington Spa. Fully serviced, with lots of goodies. I cannot say enough good things about my buying experience with them. Salesman Steffan Gooding was tremendously efficient, friendly and helpful during the whole process. He produced excellent hand over videos for all services in the caravan, and out. Despite the distance, I would not hesitate to use them again, and would gladly recommend them to family and friends.

We have just bought our 1st family caravan from 3As leisure, we were helped by Damon in choosing which caravan was the best for our family, he was so helpful from start to finish. We arranged to collect our caravan last weekend after lockdown, we were met by a friendly gentleman called Charlie, who was amazing and was so knowledgeable especially after we told him we had never owned a caravan before, after our walk through we hooked our car up ready to go and after checking our lights, the electrics on our car were not working, during this time I started getting upset and a lovely gentleman called Richard came to check if I was OK, he could see how upset I was and after a discussion with his boss offered to deliver the caravan to our home address at no charge to us. If we were unable to get another car to tow the caravan home. We were unable to do this so our caravan was delivered to our home on Tuesday.
I can't thank the whole team at 3AS enough for what they have done for our family, and would have no hesitation in recommending them to anybody.. Definitely 5☆☆☆☆☆ from us.

We have just bought a new family caravan from 3a's leisure. The communication with them has been excellent, Steffan was patient, helpful and quick to respond to any queries we had. Would highly recommend!