3CX Reviews 169

Michael McCaughey was fast to answer my request. In 10 minutes all was done!

I’ve been a dedicated user of 3CX for many years, experiencing every version and watching the platform evolve into the outstanding product it is today. I’ve truly loved using 3CX, but I realized I’ve never taken the time to express my gratitude to the team behind it. So, here it is—thank you for all your hard work and innovation!

Over my 27 years in business, I’ve used countless phone systems, feeling like I’ve seen it all. Then, about 13 or 14 years ago, I discovered 3CX, and I’ve never looked back. Despite being approached by numerous vendors over the years, none have come close to matching what 3CX offers. Its unbeatable combination of features, performance, extensibility, customizability, ease of use, and competitive pricing makes it second to none.

I’ve grown so accustomed to the reliability and excellence of 3CX that I almost took it for granted. Today, I realized it’s long overdue for me to acknowledge and thank the entire 3CX team for their incredible work.

Thank you for creating such an exceptional solution and for consistently delivering excellence!

The 3CX support team has been very responsive and helpful whenever we submit tickets!

Ich habe 3CX wegen seines Funktionsumfangs und seiner Flexibilität gewählt, hatte jedoch bei einem Problem mit der ursprünglichen Instanz eine sehr enttäuschende Erfahrung mit dem Kundensupport. Trotz genauer Einhaltung der Setup-Anweisungen konnte ich Telefone in der ersten Instanz nicht erfolgreich provisionieren. Nach Erstellung einer neuen Instanz funktionierte alles sofort einwandfrei, was klar darauf hindeutet, dass das Problem in der Software der ersten Instanz lag – und nicht bei mir.

Der Kundenservice reagierte jedoch abweisend, erklärte das Problem für erledigt und stellte meine technischen Kenntnisse infrage, anstatt den Fall gründlich zu untersuchen. Auch die starre Rückerstattungsrichtlinie zeigte wenig Kulanz, obwohl der technische Fehler offensichtlich war. Die Lösung bestand letztlich darin, die Instanz neu einzurichten, was das Problem schnell behob – eine Erkenntnis, die jedoch vom Kundenservice ignoriert wurde.

Ich hoffe, dass 3CX seinen Support verbessert, insbesondere für Kunden mit klar nachvollziehbaren technischen Anliegen. Das Produkt ist stark, aber der Service ließ zu wünschen übrig.

Logged on to their forums to ask a simple question. Asked the question politely. Went back a day later to see if they had responded to it, and they'd banned my account. Also looking at how they respond to people on their forums, it's just disgusting. Go see for yourselves.

Edit: In response to 3CX response.

There was nothing disrespectful about my question. The fact you outright ban customers accounts for such minor events justifies my original review. Terrible attitude.

I needed to upgrade my license for another 2 consecutive calls. The Sales Representative was fast and accurate with the information provided. He made it very easy to do the upgrade and provided pertinentUP information. Great Job!!

Grundsätzlich gutes Produkt und viele Funktionen sowie ein einfaches und faires Lizenzsystem.

Nach Update auf V20 jedoch können wir das Produkt vorerst nicht weiter bei unseren Kunden implementieren. Die Desktop App wurde beerdigt und es gibt keine Alternative.

Versetzt man sich in die Lage der Kunden: Geld ausgeben für Update V20 (braucht ja teilweise viel Vorbereitung) und als Dank dafür kriegen sie ein Downgrade, da die neue Windows App für einen grossen Teil der Kunden nicht brauchbar ist :D Wie erkläre ich den Kunden das?

Thank you Andreas for the quick response and cooperation, it was really appreciated.

I recently had the pleasure of interacting with the customer service team at 3CX, and I can't praise them enough. Their response times were impressively fast, and they took swift action to resolve my inquiries. I truly couldn't ask for more!

In addition to their superb support, the 3CX product itself is not only easy to manage but also straightforward to sell. Whenever I needed assistance, their team was right there to help.

If I could give this product and the entire customer service team TEN STARS, I absolutely would. Highly recommended!

The 3CX V18 backup can't be restored to V20 if you don't set a 'system owner'

To make matters ridiculous, V18 can't be activated to make the necessary modification, nor can the backup be restored in V20. I'm essentially dead in the water having to reconfigure this POS from scratch.

Support says it's impossible to solve. I've been using this software for ~5 years, absolutely terrible way to end it. Moving on from this, ridiculous.

This is one of the worst experiences ever. Let's Start :
a) Product : Used to be a great deployment that was destroyed completelly after their effort to increase security due to security incidents they faced a couple months ago. Unfortunatelly v20 has the worst UI you can find in a pbx.
b) Sales. Complete absense of partner support and programs for growth. ONLY money to come in.
c) Support. ONLY if you have your question answered by another partner. The support personel doesn't even understand what we are asking them.

Ancien partenaire 3CX, dégagé suite à mon mécontentement en un échange avec un de leurs "ingénieurs" que j'ai peut-être dérangé ou offusqué. Vous connaissez la mentalité proche-orientale ( Chypre en fait partie) , des fois ils prennent au premier degré je ne généralise pas.
Je suis installateur Asterisk depuis plus de 16 ans.
Pour revenir à 3CX, c'est le pire produit que j'ai croisé dans la téléphonie. L'emballage est beau mais le ventre est pourri.
Les téléphones et bornes DECT qui deviennent du jour au lendemain incompatibles sans compter les fonctionnalités bridés; par exemple, les boutons de raccourcis sur les téléphones Granstream deviennent inutiles.
Les prix: augmentation de 295€ à 435 € pour les 4 appels simultanés. Allez expliquer ça à vos derniers clients.
La mise à jour de 18 à 20 vous fait perdre plein de fonctionnalités: vous devez donner les droits d'administrateurs à un utilisateur pour pouvoir écouter les enregistrements de son équipe.

I'm not sure why the support engineers have such a rude attitude. Instead of assisting their customers, they tend to push back and immediately say something is not supported without fully understanding the question. It's as if we have to explain things to them like they're non-technical. This is extremely frustrating and unacceptable.

This used to be a good product but more recent changes have in my opinion made it more unreliable.

We purchased a Standard license in 2022 but in 3CX's pricing structure changes we lost the ability to record calls.

They would not speak to us or give us a discount on their equivalent product, or anything to recognise that we had actually paid them.

To add call recording there's now an annual charge, even though we host it ourselves.

The user interface is quite clunky and difficult to find what you're looking for, it feels a bit part-baked.

We're currently moving to a different solution.

App is very buggy - no matter where I am (office, home, overseas), it keeps dropping out on calls, going blank for up to 10 seconds, where you cant hear the person talking to you, and they cant hear you.

Customer support is terrible. They wont deal with you directly and keep pushing you back to their reseller.

Strongly recommend looking at alternatives, I don't have any option but to move to Aircall now.

Flapsiger Umgangston im Support und fehlende Selbstreflexion. Wir sind seit nunmehr 15 Jahren Kunde/Nutzer von 3CX und ich muß feststellen, dass die Geschäftspolitik deutlich kundenunfreundlicher geworden ist. Was früher auf Augenhöhe und mit Transparenz geschah, wird heute in Form von Rundschreiben angekündigt und durchgezogen. Sei es die Abschaffung der Kauflizenz oder die Gedanken, den Support für Windows Server einzustellen - mit Vorlaufzeiten von wenigen Monaten. Beides trägt nicht zum Vertrauen in den Anbieter bei.

Pretty good product but if you want to add a DECT or table phone - or a AVM FritzBox Router it is very difficult to install and there are not many supported devices.

Great customer service. Great software. Great system.
Right answer at the right time. Mike was wonderful and knowledgeable.

Great Support and great system as usual,

special thanks to Juan R for the great support