3CX Reviews 169

Andreas M. was able to address all of my questions quickly and provide the additional information I requested. Andreas seemed very knowledgeable, pleasant, and professional.

With this being my first time contacting Customer Service, I feel very good about getting my questions answered quickly and accurately moving forward. A great feeling to have!

Thank you so much for Andreas M for you assistance you are realy an expert customer service man thank you so much
Kind regards,
mohamed ELBOUSSATI

Beitrag 07.05.2024:

Meine IT Firma ist 3CX Partner und ich muss ehrlicherweise sagen, dass sich das Produkt 3CX stätig verschlechtert und rückentwickelt.
Aktuell habe ich das Problem, dass eine 3CX mit einem offiziellen Grandstream Faxwandler an eine andere 3CX kein Fax versenden kann. Der 3CX Support nimmt sich diesem Problem nicht an und verweist immer auf den Grandstream Support. Allerdings ist der Wandler offiziell 3CX Supportet und dies als Ausrede zu verwenden ist nicht in Ordnung, da das Problem nicht mal geprüft wurde sondern dies sofort als Antwort zurückkam.
3CX ist nicht mehr zu empfehlen!

Beitrag 08.05.2024:
Der Grandstream Wandler ist das Model HT802 und wird in der Liste mit den unterstützten Geräte gelistet. Die 3CX Anlagen haben die neueste Version installiert. Unschön, das 3CX soetwas als Ausrede verwendet.

Super professioneller und schneller service

Honestly, 3CX is so old school. We need to write our custom code for anything and everything we need from 3CX :( it is so boring and wrong decision. Never go with 3CX. Go with Yeastar instead.

very glad to be assisted by Andreas

Fast response to customer facing website queries. Been using 3CX for about 4 years now and very happy with the UI/UX and Development builds and release's. Fitting our needs from the front end to the backend. We use in combo with VoipTools for reporting and pricing and licensings are on point. Our Managed 3CX Service provider is Clarity 3CX and always happy with the support response and addressing our needs. We also use the Call Flow Manager for which we have built custom call flows.

Very helpful person on the other end of the help chat. The user guide available online is not helpful if you are simply a non-technical employee of the company that has integrated this system, but the help chat person I just had was great.

I reached out looking for info for a very specific use case and received very helpful insights from Andreas M. It definitely left me feeling confident in using 3CX as a solution.

Andreas M. helped me with every detail of the service, great job.

Very helpful and pointed me to the exact answer I was looking for in a minute!

Meine fragen wurden, für mich verständlich beantwortet.

Disgusting experience. Not user the friendly connection between WP plugin and chat when you have 2 accounts. I tried contact support and person on the other line looked like they had 10 other chats open because he asked me stupid questions to extend the time. Honestly, 5 minutes is okay, but 15 and still the same stupid nowhere-going question, so frustrating. So, I instal Tidio diferent chat. Simple it asked me for an email and didn't try to connect to this wp email. Support had a normal answer to my question not this idiotic time-consuming ''What is your problem?'' ''Could you clarify''.... what is not clear in the sentence. I like to connect my WP plugin with your 3x chat could you help me go through this process? At the beginning of the chat...

THX for the reply. You don't need to apologize. If you're sorry, just change it. And BTW you said you have a video on how to do it and right after ''we are not tech support'' If your video is too technical for your general support how can we use it or why do you have support that doesn't understand your own videos? Never mind, I'm glad I didn't start using 3CX chat only to find out this nonsense later when will be fully integrated into my company. I've never been unhappy when someone says sorry, I don't understand, but when someone talks to me without dignity, it's so frustrating.

3CX were quick to respond, explained clearly the answers to the questions I had - confirming in layman's terms what I wanted to know and gave me the knowledge I need to proceed with navigating the systems we will have to put in place.

I visited the 3CX website with a very specific question in mind. Clicked on the chat to ask the question. A human responded within 20 seconds with the exact answer to my query. Straight to the point and precise. I really appreciated this support experience. 5 Stars 3CX, amazing customer experience.

Previously, I'd recommend 3cx to anyone looking for a PBX. Unfortunately, I no longer can, as they just don't care about their customers. I've not spoken to a single person who thinks the v20 GUI is a positive change. They keep removing features, and advertise falsely. 3CX SMB claims "Bring your own SIP Trunk", but don't tell you that it's only a handful that they've picked - bye bye £175.

Save your cash and learn Asterisk.

I cannot praise the support staff enough for going above and beyond to assist me. The customer service and dedication to solving my issue exceeded all expectations. The representative exemplifies the pinnacle of excellence that all organization support teams should strive for. Thank you for your outstanding assistance!

Provided great support as someone who is looking at starting a business.