3CX Reviews 169

Great product and a great company that provides extreme details about their products. Every company of any size should have this within their company.

Good Company, competitive prices, fast service

Fantastic Customer support, to an amazing system
Swiss knife of enterprise communications.

Fedai was excellent, was patient and helped resolve our issue, thank you!

3CX hat in den letzten Monaten zwei Sicherheitslücken in seiner Software veröffentlicht. Bei der ersten Lücke handelte es sich um einen Supply-Chain-Angriff, bei dem die 3CX Desktop App mit Malware infiziert wurde. Die zweite Lücke ermöglichte es Angreifern, auf Dateien und Daten in der 3CX Desktop App zuzugreifen und diese zu manipulieren.

Beide Sicherheitslücken wurden von Nutzern frühzeitig gemeldet. Bei der ersten Lücke reagierte 3CX zunächst nicht, sondern erst, nachdem die Lücke von einem unabhängigen Sicherheitsforscher veröffentlicht wurde. Bei der zweiten Lücke reagierte 3CX zwar schneller, aber die Bearbeitung der Lücke dauerte immer noch mehrere Wochen.

Die Reaktion von 3CX auf kritische Stimmen zu den Sicherheitslücken ist ebenfalls bedenklich. Im 3CX-Forum wurden mehrere Beiträge von Nutzern gelöscht, die sich kritisch über den Umgang von 3CX mit den Sicherheitslücken äußerten. In einem Fall wurde sogar der Account eines Nutzers gesperrt, der einen kritischen Beitrag verfasst hatte.

Die Löschung von kritischen Beiträgen und die Sperrung von Nutzerkonten ist ein undemokratisches Verhalten, das nicht toleriert werden sollte. Es zeigt, dass 3CX nicht offen für konstruktive Kritik ist und sich nicht an einer offenen Diskussion über Sicherheit beteiligt.

Empfehlung:

Nutzer sollten sich vor der Verwendung der 3CX-Software über die Sicherheitslücken und den Umgang von 3CX mit Kritik informieren. Unternehmen sollten sich überlegen, ob sie die 3CX-Software einsetzen wollen, da die Sicherheit der Software nicht gewährleistet ist.

3CX used to be a good PBX we used for several customers. There was a free version available, what we used for non-profit organisations where a paid version is not an option.
Now, suddenly, the free self hosted version is not available anymore. There is no need and no use of putting the PBX into the internet. That means, that al the work we did for configuration is lost because of the company's decision to force people to move into the cloud.
That shows how unreliable the company is: If you use their products, you might suddenly have to start again from scratch. We moved the first installs to Freepbx/Asterisk. Since the experience was good so far we started moving the others as well and luckily we won't have to renew any 3CX licenses anymore.

I had a partner install a phone system a good while ago, and I need support. All efforts to reach the partner were fruitless. I contacted chat support and conversed with someone named Fedai. He had someone contact my partner, and he gave me a little info.

I don't know if I will get all of the support I want, but Fedai was able to contact the partner and get a commitment from him to respond.

And Fedai warned me to look out for the license renewal, which is due in March. That will avert any surprises in case the partner is not on top of his game.

This interaction with Chat Support was very helpful; Thank you Fedai!

Update: the partner cantacted me at the beginning of of this week, and my two biggest problems have been solved. At this point we can manage, and make make changes when its convenient. Thanks again Fedai!

Generally good. Once in a while, you get an agent that isn't as helpful. Mine was Michael. Just made it upsetting for me because his responses were vague and stressing. I do my best to find answers before asking Customer Service but he pointed me right back to them and when I'd state I'd already tried that, he either wasn't following my question or just gave unhelpful suggestions. I'd have given 3 stars if not for the last helpful agent that attended to me before this review.

Great, the live chat it's really helpful and quick solutions for the problem. Supported by Mr. Michael, thanks for your support.

Theodora provided information about 3CX services. Great customer and prompt services.

Irina was very polite, quick, and answered all my questions.

The agent name is Irina and she is very helpful and she is the best :)

Perfect services. Very cool customer service.

They were able to look up my account and figure out that we needed to do an update to get our apps and web portals working again.
Thank you!

I was very impressed with Theodora, as he or she could answer all the questions I'd asked.
Very good customer service.

Theodora was very helpful and provided some excellent feedback regarding 3CX chat features.
Hopefully we can begin incorporating the chat feature into our teams and see some positive results.

I chatted with Irina, and she was very helpful and patient with me. Also, it seemed like she was a native English speaker which is always great.

Received support from Irina Eleftheriou, super efficient and resolved my issue within the first response in addition gave me some great advice regarding upcoming certification testing.