416-flowers.com Reviews 

EMBARRASED, PATHETIC, SCAMMED, is what I felt when my wife received this arrangement for women’s international day, that I ordered from 416-Flowers. The name of the arrangement is LUXURY Tulip Mimosa Gathering. There is nothing “LUXURY” about it. The main flower for this arrangement is Mimosa, and tulips are basically a filler. This is because the mimosa is the flower for Women’s Day. It was so EMBARRASING, when my wife received this PATHETIC arrangement. There was barely any mimosas in this arrangement, which I paid a total of $120. Towards that evening we noticed that the mimosas began to dry and fall. Upon further examination we noticed that they are all LEFTOVER CRAP which the 416-Flowers designer put together by taping little pieces of left over mimosas to some other non mimosa branches. PATHETIC! It now looks better in trash.
I sent an email to 416-flowers to complain. Their response was “After reviewing your concerns with our head designers, we would like to inform you that your arrangement was indeed fulfilled to the value. Naturally, there may be some differences between the picture and the actual arrangement. Tulips, in particular, tend to settle in a way that may make the arrangement appear a bit sparse, even though it is fulfilled as per the value. Your satisfaction is important to us, so we’d like to offer you a $15 store credit that you can use at any time for future orders.
Reading their other poor reviews I see how they respond with how they always do their best to make sure their flowers are fresh, and top quality. And how they can’t find that person’s order. WELL MY ORDER NUMBER IS 1101430/1, just incase you can’t find it. All 5 star reviews are FAKE.

The chat support was responsive, and the bouquet of flowers was beautifully delivered to my sister, who absolutely loved it due to its vibrant colors and freshness! However, I hope they improve their service by adding a “Track Order” option so customers can monitor their orders without needing to call or chat for updates. Nevertheless, I was very satisfied with the service despite this minor issue!

I ordered flowers for my sisters 70th birthday wanted them to be really special I live in England so couldn't visit a florist but my sister sent me a photo and wow they are beautiful she said the scent of the flowers fill up her room and smell lovely I'm very happy with them ,this is the second time I have ordered from here and both tines have been extremely happy with the flowers

Atena is amazing

I had an issue with my order due to my bank being a pain in my life. They were able to get my order processed and sent out the same day!

I ordered a beautiful arrangement of white lilies and white carnations with greenery to be sent to a FUNERAL HOME!
Who would send a floral arrangement with 12 lilies with not ONE lily open????????
Carnations were small and sad looking as well
I was so embarrassed by this arrangement from our family to my sister for her husband’s funeral
Just disgusted! Order 13551717

I am extremely disappointed with the flowers I ordered for the funeral of a family member. My mother was heartbroken when she saw the condition of the arrangement, as it looked nothing like the picture she selected to honour her son-in-law. During a time of grief, the last thing we should have to worry about is the quality of such an important tribute. My mother feels completely let down and taken advantage of, especially considering the money she spent. The entire experience was just awful.

As mentioned, the arrangement we received was far from the advertised picture. It was unacceptable, to say the least. In fact, it was disrespectful to our family member's memory. I can’t believe your company would even consider sending out a funeral arrangement in such a state.

While I didn’t initially comment on the specific flowers, since you brought up the lilies, I’ll address it. Yes, lilies are significant in funeral arrangements. However, the one we received had only two open lilies and two unopened buds—why would anyone include unopened buds in a funeral arrangement? The entire arrangement looked poorly assembled, like it was put together by an inexperienced person or a young child. It was a complete mess.

This was not what we expected from your company. Your follow-up email only reinforced the impression that you do not care about your customers' concerns. Had I read the previous reviews about 416-Flowers beforehand, I would have known to avoid your service. Unfortunately, it seems I’m now adding another negative review to your growing list of dissatisfied customers. Trust me, think twice before ordering from 416-Flowers!!

It’s my Mim birthday today. I actually ordered the flowers this morning from the UK and my Mum received them by 6pm( Canadian time ) in Canada. The service is exceptional and swift. My mum loved her flowers . I will recommend 416 flowers and will definitely used them again. Thank you

Lois
United Kingdom

After complains
within the next 24h I received fresh flowers
Thank you 416-flowers . I am happy now...

I wish I could give a zero! Stay away! They’re scammers. You won’t get what you paid for. They scammed me and ruined my last tribute to my aunt who passed by sending a piece of junk to her funeral. It was so embarrassing. I wish I read all the reviews prior to purchasing. And to add insult to injury, they offered $20 for future use. Not a chance would I ever get this company another red cent. They then offered to send a bouquet when ended up being just as embarrassing. They’re only interested in making money and giving junk. Customers service is hugely disappointing. Never again! Stay away!

Horrible company. I made an online order with delivery on Dec 2. The flowers were not delivered. I called the company on Dec the 3rd and requested cancelation because it did not make any sense for the flowers deliviered late. I was told that they do not take cancelation over phone and I should email. I emailed requesting the cancelation. I received response on Dec 4 which completely ignored my cancelation request. Instead, the email notified me that the flowers will be delivered. The flowers were delivered on the Dec 4th but I did not need them at that time. I strongly recommend everyone not to use the service of this company.

I go t response that they arranged prompt delivery. The response is an absolute nonsense. The delivery was two days late

This company scammed me out of $160 for flowers they never intended to deliver. If you are reading this it is probably too late for you too. Sorry you fell for this.

We ordered the double heart wreath. We needed to trust that 416 would make a beautiful wreath and deliver it safely, as we are in the UK. We were sent photos and video of the wreath and saw it during a live stream. We were extremely impressed and delighted with the wreath. It was absolutely beautiful. Thank you for taking care of our order and delivering it on time and in fantastic condition.

If I could give this company zero stars, I would. Absolutely terrible customer service and product quality. My delivery was 48 hours (two days) late. When I reached out to customer service, I was told I provided the wrong address, despite sending them a screenshot of my order confirmation showing the correct address. This feels like a frustrating scam. If you truly care about someone special, I highly recommend choosing a different florist. Save yourself the hassle! Only use this company if you have money growing on trees OR you want to express hate towards the recipient.

I sent a flower to my relatives in canada for suprise gift for retirement and they received a flower arrangement today that is not what I ordered. I was really looking forward to the original design, and I must admit that really disappointed. Feels like its a scam they delivered full of greeneries which i ordered full of beautiful flowers.

And no one look into this matter.

I've never ordered flowers from an online florist before, and after this will probably never do so again.

416-Flowers seemed to be a good idea, they advertised same day delivery and their price point was fair. However, my experience was less than satisfying and left me feeling swindled and taken advantage of.

I made a same day delivery order on a Friday morning, and found out later that day that the flowers were never received. I found out to my utter embarrassment, by the recipient who mentioned to me how someone in an uber appeared when she was leaving work, and was yelling at her across the parking lot saying they had flowers for her?! She was confused and didn't know what was happening, so she left, it was 5pm.

I called 416 Flowers to explain what had happened and asked for a refund. I was told flat out, that the order was delivered within the allotted business hours of 8-5pm. And, in their view 4:59 pm, which was when the uber arrvied to deliver the flowers, was well within the timeline?! I was shocked.

They offered me store credit, but why would I use them again? They also offered to re-send a bouquet but that is redundant being as they were meant for a birthday which had already passed.

So, I lost $85 and learned a valuable lesson. Worst experience ever, I'll never use them again!

I have used 416 flowers for the last few years .. atleast twice a year. I live overseas and rely on them to deliver flowers to different family members in Toronto. The service they have provided and quality of the flowers has been excellent. Thank you. 🤩

The issue I had with a recent delivery was resolved in a timely and satisfactory manner. I appreciated the company's desire and intent to do so. Thank you.

I would never recommend this company. I placed an order for a Deluxe Get Well Bouquet for my mother who was recovering from surgery. The order was placed on 4/26 for delivery the following day. It was $69.99 for the arrangement + delivery and other fees I paid around $100.00 USD. The arrangement arrived in the late afternoon. I asked my mother via FaceTime to see what she had received. To my dismay, the bouquet was sparse, multiple flowers hadn’t even bloomed and they sent it in different vase than what was pictured. I called them immediately and was told that no one was available to assist with the issue u til the following week and that I should send an email. I sent the email that day providing pictures of what I ordered vs what I received. When they got back to me the next week, they stated that they sometimes send arrangements with flowers that have not bloomed… which seems pointless for a next day delivery. They offered me 20% off my next order or to resend the same arrangement which I found to be unacceptable. I would not be spending another dime with this company so the 20% is useless. And sending a new bouquet defeats the purpose as the surprise was already ruined. I disputed the charge back in April and still as of now June 26th, this company is refusing to refund me. Per their reviews on Google, many customers have had similar or dissatisfactory encounters with them. There was even a response on Google from someone named Rose who works at the company that stated they edit the pictures on their website for aesthetic reasons. How is that ok? As someone who has order from them previously, I would never expect this type of poor quality work and classless attitude towards customers.

Not recommended at all!

The staff is unprofessional, and the quality of the flowers and delivery system is subpar.

UPDATE. I still have not heard back from the company after leaving phone messages. DO NOT BUY FROM THIS COMPANY.

We ordered a funeral spray for our mother’s funeral. What we received was not as shown in the site, Half the flowers were DEAD! Brown flowers. It was an embarrassment situation for our family. They replaced some of the flowers with DAISES! I have left voice mail messages and no one returns our call. What flower company has voice mail service? I want a full refund and I plan to report this company to the Better Business Bureau. I wish I had read the reviews before we ordered.