416-flowers.com Reviews 

AVOID AT ALL COSTS.

Ordered previously for Valentine’s Day which they messed up the complete order. After a long back and fourth they provided me with site credit.

I then come to use the site credit for Mother’s Day and they do the same thing again 🤣.

Oh and they deleted they’re previous trust pilot reviews which was overwhelmingly a lot

Mother's Day Bouquet Bait and Switch. I ordered flowers for my mom. I saw the picture of what got sent and it looked NOTHING like what I ordered. There were half the flowers in the bouquet wrapped in some nasty red plastic stuck in the vase. Total disappointment and looked very amateurish. For almost a $100 I expected better. Even grocery store flowers was better than that. I wish I read these reviews first, I would have never ordered from here!!!

The first time I ordered from them in December month, the flowers and gifts were exceptional. However when I ordered in May 2024, I was disappointed because the roses weren't fresh, and they wanted me to pay more if I wanted a delivery to be at a specific place and time.

By far the worst experience. I honestly wish I read the reviews prior to my purchase.

I purchased a set of sunflowers followed by an additional birthday bouquet and was in for a nightmare.

Received a call around 7pm (their delivery hours are 9am-8pm) in regard to an address issue only to find out that my items were mislabeled incorrectly from the address I had on my order confirmation. Once the flowers were received, of course, the birthday bouquet along with other small items purchased with the order (balloons, roses, etc,.) were missing from the order.

Customer service you ask? Don’t bother. You’ll be explaining the issue you have with your order to several different representatives as they do not have a concrete management team equipped to deal with discrepancies.

After escalation, I was told I’ll receive a flower arrangement free of charge despite any accountability, or compensation being rewarded. After explaining to them that these flowers were for an occasion so receiving flowers after the occasion is counterproductive and that I’d like to be compensated, h*ll breaks loose.

Email threads longer than a grocery receipt. Calling queue’s that will take a good portion out of your day to get in touch with someone, incompetent customer service, poor quality flowers.

Waste of time and money. Save yours!

Ordered 3x times with 416 10/10 with responses & any concerns raised, I would recommend

I order a flowers for my daughter and I pay for one they have that looks very good, and she receive a death flowers, they sent 💩 flowers not close to the ones I ordered, DON'T TRUST OF THEM, I never buy flowers on this company again.

Avoid this company! I used them to send my friend in Toronto some birthday flowers (I live in England) and a balloon. They did not send the balloon I selected, and the one they sent was completely inappropriate and upsetting. I told them this and did not get one apology, rather they could give me store credit (no thanks) or a refund for the balloon. I've waited on the refund for a month now and chased them, again with no apology or ownership.

It is sloppy, lazy and their lack of customer service skills is embarassing.

07/02/2024 Today I managed to talk to the support office (Mary).
After investigating the matter she said: we understand the circumstance and will send out a replacement.
Replacement received at the end of the same-day.
Thank you Mary.
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05/02/20224 - Still no reply whatsoever!!!!
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I ordered a mix bunch of 40-tulips for the birth of a boy.
Received 30 pink tulips, old and all already open.

Had I wanted pink tulips I'd have ordered pink tulips!!!!

Sent an email no reply.
WILL NEVER USE THEM AGAIN!!!
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Ordered flowers for a birthday gift, on checking out the total was $54, so was expecting to get a charge of approximately £33 on my UK credit card. The actual charge was £45 as they charged in US $ not Canadian $ as expected, an extra 34% which is not acceptable. I queried this with 416flowers and was informed that this was correct, they always charge in USD if you do not have a Canadian billing address. I could find nowhere on their website advising of this, so if you're outside of Canada don't use this company.

I needed to place an order for a celebration of life and the lady I spoke to was so kind and understanding of my needs. The flowers were beautiful and so fresh and conveyed exactly what I wanted.

Large selection of fresh flowers to choose from! Ordered a bright, beautiful flower arrangement for a friend’s birthday and it arrived on time and very similar to the picture. And the best part was my friend love it!

The flowers delivered were much lower quality than the ones pictured. It looks like a cheap ugly bouquet. Flowers were delivered very very late - 8pm.

Very good,thanks 416416-flowers

I paid for a very nice bouquet (from what I saw in the picture when I ordered) full of flowers. It was also very expensive. What I got were few wilted flowers and mostly green leaves in the bouquet. Was very disappointed. Not worth the value of the money at all. The only reason I gave one star is because the delivery went well.