Unfortunately, our little angel was diagnosed with Lymphoma and she passed away. I hope no one goes through this pain. During this difficult time, we never had to worry about chasing 4Paws - they made... Toon meer
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Lees wat reviewers zeggen
I was initially sceptical about choosing a smaller insurance company, but I’m very glad I did. After a recent vet claim, 4Paws handled everything quickly and smoothly (from the first enquiry to payout... Toon meer
Bedrijf heeft geantwoord
I have been with 4 paws for 5 years, never made a claim before but Ruby has recently been diagnosed with a spinal issue and needs major surgery. I called, worried, expecting a robot. I got through to... Toon meer
Bedrijf heeft geantwoord
Initially I was given the green light for the procedure needed for my girls care. After I'd paid for it and the forms were sent off I was told it needed to be spilt into 3 different claims. A heart sc... Toon meer
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Bedrijfsgegevens
Over 4Paws Pet Insurance
Geschreven door het bedrijf
Like you, we love our pets, which is why we’ve created a comprehensive range of products providing you and your pet with different levels of cover to suit every budget.
We pride ourselves on our 5 Star Defaqto rated policies and have been awarded the Feefo Platinum Service award for customer excellence for the 4th year in a row with a customer service rating is 4.6/5 from over 3800 reviews.
We go the extra mile and offer our policyholders unlimited free 24/7 video consultations with a registered vet through the FirstVet app.
Our claims are settled in house by our experienced and compassionate UK based advisors. Cover can start from as early as six weeks old and payments can be paid directly to your vet if required.
Find out more about 4Paws Pet Insurance and discover why we’re rated ‘Excellent’ on Trustpilot.
visit the website
Contactgegevens
59 Copthall Bridge, Station Parade, HG1 1TT, Harrogate, Verenigd Koninkrijk
- 01423535040
- petclaims@4paws.co.uk
- 4paws.co.uk
3,8
Goed
745 reviews
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Didn’t like how I was communicated to
Didn’t like the communication. Didn’t like how I was questioned about how I look after my dogs.
17 april 2025
Antwoord van 4Paws Pet Insurance
Good morning Melanie,
Thank you for taking the time to share your feedback with us. I am sorry to hear that you are unhappy with the information we requested regarding your claim for Pickles.
Please be assured that, depending on the nature of the claim, we sometimes require additional information.
I apologise if it felt as though we were questioning how you care for Pickles, as that was never our intention.
If you wish to discuss this further please do not hesitate to contact us.
We hope Pickles is recovering well.
Kind regards,
Chloe
Pet Claims Assessment Supervisor
Terrible insurance policies
I've submitted 2 insurance claims for my rabbits only to have both denied because they consider them "on going health needs".
They aren't.
GI statis isn't a chronic health condition.
Terrible customer service and appeals process. Cancelled my policy and am now out of pocket roughly £500.
21 mei 2025
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Hi there,
Thank you for sharing your feedback, and I’m sorry to hear about your experience with your recent claims and the appeals process.
I understand how frustrating it must be to have your claims denied and to feel unsupported.
I must confirm that we assess all of our claims in line with our Policy Terms and Conditions to ensure this is done fairly. However I appreciate your concerns regarding how your claims were assessed and without your Policy details, I am unable to comment on the reasons for the decline specifically.
However, if you would like us to review your case again or provide further clarification on the decision, please let us know.
We are committed to ensuring our customers feel heard and supported, and we would be happy to look into this further for you. If you have any additional information or documentation you would like us to consider, please send it through.
I am sorry to hear you are no longer with us but, I thank you for bringing this to our attention.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Avoid like the plague
Their claims process is manual and outdated. Having to print and physically complete a claims form in 2025 is just insanely lazy and incompetent from all who run the group. They're also shockingly poor value for money. I got offered 5x the coverage for £2 a month less than they offered once I shopped around.
The form is also incredibly poorly worded and unclear. They made a payment directly to my vet instead of me claiming I had approved it on my form. Having reviewed the form, however, there was no wording indicating where a payment should be sent, only two check boxes underneath a request for permission to contact the vet directly for information. This clearly reads as a request as to confirm whether the information requests can go directly to the vet or if they need to go via you as the payee.
Avoid like the plague. Speaking to the team to resolve they were absolute bellends.
15 mei 2025
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good afternoon Michael
We understand your frustration with the claims process and the overall value proposition. It's clear that your experience hasn't met your expectations, and we sincerely apologize for the inconvenience and disappointment this has caused.
We appreciate you taking the time to share your feedback, and we'll use it to improve our services. We understand the importance of a smooth and efficient claims process, and we're committed to making improvements to ensure a better experience for our customers. We're also actively reviewing our pricing and coverage options to ensure we remain competitive in the market.
I have listened to the calls you had with my team. While I understand and appreciate that you are frustrated, I can assure you that my team attempted to explain the reason for the payment to the vets so they could resolve the issue for you.
It is clear that you feel an error has occurred, so we have raised a complaint and our complaints team will investigate this fully and get back to you. In the meantime, I kindly ask that you remain respectful to the team as we work to resolve this issue for you.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Scam Insurance
Scam Insurance – A Complete Joke
This company is an absolute disaster. For the past two months, they’ve refused to reimburse any claims, blaming it on “missing vet information.” Meanwhile, my vet responded to their emails FOUR times – and they kept pretending nothing was received.
To make things even more ridiculous, they were asking for the full medical history of my dog… who is FOUR MONTHS OLD. What a fing joke.* How much history do they expect from a puppy?
They are dishonest, misleading, and completely unhelpful. They charge a 30% “processing fee” just to look at your claim, and then make it as hard as possible to ever get your money back. No transparency, no accountability – just red tape and runarounds.
This is not insurance – it’s a scam. Avoid this company at all costs. Seriously. Run.
14 mei 2025
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good morning
Thank you for taking the time to leave this review.
We understand your frustration and apologise for the difficulties you've experienced with your claim. We strive to provide excellent service and are disappointed to hear that your experience has fallen short of your expectations.
Without your policy details, I am unable to specifically address why your claim was delayed; however, I can assure you our aim is to provide the very best service at all times and that we would never withhold information or delay claims unnecessarily.
I can confirm all the terms and conditions are detailed in your Policy Terms and Conditions and this includes any excess's relating to the cover you chose. This information is also provided when you set up the policy and at every renewal, to be as clear and transparent as possible with our customers. We invite you to contact us to discuss the cover being offered if you feel that it doesn't meet your needs.
We take all customer feedback seriously and will use your comments to improve our processes. We appreciate you bringing this to our attention and if possible, I would like investigate the specific issues you've raised and see what we can do to put things right.
Please contact me directly at Petclaims@Jigsawinsurance.com and I will look into this further for you.
We value your business and hope we can try and rebuild your confidence in us and you'll consider giving us another chance.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Good service
Good communication, prompt dealing with claim and settlement in full (less the excess) of treatment.
19 maart 2025
Antwoord van 4Paws Pet Insurance
Good morning Andrew,
Thank you so much for taking the time to share your positive experience with us.
We're glad to hear that you found our communication clear and our claim process efficient. We strive to provide excellent customer service and appreciate your feedback.
Please don’t hesitate to contact us if you and Ralf need anything.
Kind regards
Dominika
Senior Pet Claims Handler
Quick response and payout
26 maart 2025
Antwoord van 4Paws Pet Insurance
Good afternoon Sarah
Thank you for your kind words. We appreciate your positive feedback and are glad you had a positive experience.
Should you need us in the future, please get in touch and we will do all we can to support you and your furry friend.
From all of us here at 4Paws, have a lovely week!
Kind regards
Lauren
Pet Claims Assessment Team Leader
Absolutely wonderful customer service
Absolutely wonderful customer service. Spoke to a wonderful lady named Pearl who was so helpful and went above and beyond to ensure I was getting the best from my policy.
Would highly recommend!
Thank you
6 mei 2025
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Hi there
Thank you so much for your comments.
We are thrilled to hear about your positive experience with our team. We strive to provide excellent service to all our customers, and it's wonderful to know that Pearl went above and beyond to ensure you were happy with the policy. We appreciate your kind words and will be sure to share your feedback with her.
Kind regards
Craig
Pet Manager
Incredibly expensive for the type of…
Incredibly expensive for the type of cover. I’ve saved over £200 a month by moving my cover to another provider which gives much more cover to my dog. Be aware of their underwriters changing cover for breeds over the years and they will price you out of insurance. Customer of 7 years.
30 april 2025
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good morning
I am sorry to hear that you are disappointed with the price we offered you to insure your pet with us for a further year.
We look at several factors when calculating renewal prices for our customers, including your pets age, breed, address, claims history and to take into consideration the cost of vet fees.
When you purchase cover and at every renewal, we provide you with your policy documents and Certificate of Insurance, this is for you to make sure the cover being offered continues to meet your needs. As pets get older, they can be more prone to suffer from conditions and we take this into consideration when pricing your policy each year.
I am sorry that we were unable to offer you a price you were happy and that we have lost you as a valued customer. We will be sure to feed your comments back to our pricing team and thank you for taking the time to bring this to our attention.
Kind regards
Craig
Pet Manager
Have been with 4paws a number of years…
Have been with 4paws a number of years now, while there not the cheapest around, we have had to put a number of claims in, and up to now have always been paid out promptly with no issues.
17 maart 2025
Antwoord van 4Paws Pet Insurance
Good morning Jonathan,
Thank you so much for your kind words and for being a loyal 4Paws customer over the years.
We are glad to hear that your experience when you have needed to claim has been smooth and prompt.
Please don’t hesitate to contact us if you and Lucy need anything.
Kind regards
Dominika
Senior Pet Claims Handler
Unfair and excessive deductions made…
Unfair and excessive deductions made from the total claim for our rabbit. The vet advised a probiotic and dental treatment to try to treat his gastrointestinal issues (which included anorexia) which were deemed medically necessary to alleviate suffering. We were also not covered for the necessary euthanasia. Considering the rabbit's insurance premium *more than doubled to over £40/month in the space of a couple of years*, this is poor service and cover for the price we paid. At least the guy on the phone explained all this with empathy. Won't be insuring with you ever again. PetPlan are a better cover for a better premium.
28 april 2025
Antwoord van 4Paws Pet Insurance
Good morning,
Thank you for taking the time to share your feedback, and please accept our sincere condolences on the loss of Max.
We’re also very sorry to hear that your experience with us did not meet your expectations during such a difficult time. We take concerns like yours seriously, and we recognise how frustrating it must have been to face unexpected claim deductions when you were doing everything possible for your pet’s wellbeing. Sadly, the costs of probiotics, euthanasia and certain dental procedures are not covered by the policy.
Your feedback has been shared with our team as we continuously review how we can improve both our policies and our communication to better support pet owners in moments like these.
Thank you again for your honest comment on the situation.
Kind regards
Dominika
Senior Pet Claims Handler
First time claimer
First time I have ever made a claim for my dog and it couldn't have been easier. Was kept informed of the progress of my claim and settlement was completed very quickly. Would have no hesitation in recommending 4PawsPet Insurance based on my experience.
10 maart 2025
Antwoord van 4Paws Pet Insurance
Good morning Nora,
Thank you for your kind words and positive review.
We are thrilled to hear that you had a positive experience with our claims process. We strive to make the claims process as smooth and efficient as possible for our customers.
We appreciate your recommendation, we are committed to providing excellent service to all our policyholders.
If you and Wilson need anything from us, please do not hesitate to reach out.
Kind regards
Dominika
Senior Pet Claims Handler
Excellent service and prompt payout
Excellent service and prompt payout. I have 4 pets with 4Paws including 2 rabbits and 2 cats.
23 april 2025
Antwoord van 4Paws Pet Insurance
Hello Raquel,
We are so happy to hear that you have had a positive experience with us. We strive to make the claims process as smooth and efficient as possible.
It really warms our hearts to read that you were satisfied with the speed of your claims assessment and payment.
Please do let us know if there is anything else we can do to make your experience even better.
Kind regards
Dominika
Senior Pet Claims Handler
Called up to discuss a renewal and the…
Called up to discuss a renewal and the switch into sales mode was crazy. Felt like the tactics being used were very pushy - so much so the rep I spoke to couldn't even hear me over the sound of his spiel.
If I say I want to go, let me go. Don't need you lecturing me on the risk of taking out a new policy with a different provider then trying to sell me a new policy with 4Paws. The renewal went up 30% and no longer represented value that I can get elsewhere. Feels like a price gauge.
If you handled it with some empathy, I might have been convinced but the pushiness actually worked against you here.
22 april 2025
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good morning
Thank you so much for your feedback.
We understand your frustration you felt with the renewal process and the service we provided. We strive to provide excellent customer service and are disappointed to hear that your experience did not meet your expectations. We value your feedback and will use it to improve our interactions with customers.
We appreciate you bringing this to our attention and will take steps to ensure our sales team is trained to be more empathetic and understanding of customer needs.
Kind regards
Craig
Pet Manager
I'm very happy with 4paws pet insurance…
I'm very happy with 4paws pet insurance always helpful and in the unfortunate need to make a claim they pay out quite quickly plus you have access to a vet on hand if needed x
2 april 2025
Antwoord van 4Paws Pet Insurance
Good afternoon Elizabeth
Thank you so much for this fantastic feedback.
We appreciate your kind words and are thrilled to hear about your positive experience with our pet insurance.
It's wonderful to know that you've found our service helpful and that claims are processed quickly.
We strive to provide our customers with the best possible support.
Thank you for choosing us to protect your furry friend.
Should you or Pixy need us in the future, please get in contact with us.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Be careful when calling them up
I phoned them up to discuss my renewal. When they had a sniff that I wasn't going to renew they started on some very underhand tactics talking about other insurers wouldn't be able to help if my dog got joint issues or there was a pre-existing condition. Pretty much he was trying to put the fear into me that if I went with someone else and something happened to my dog it wouldn't be good. All true statements but to say it to try and make a sale is pretty poor. There's enough of these used car salesmen out there. Give your money to someone else.
14 april 2025
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good morning
Thank you for your feedback
We understand your frustration with the renewal process and I am sorry to hear that you were unhappy with the service provided.
We strive to provide clear and transparent information to our customers, especially when it comes to potentially cancelling cover and leaving a pet with an ongoing condition and finding that there may be no cover with another provider. We certainly don't want our customers to perceive this as underhand tactics, it is simply making you aware of risks and benefits of continuing cover vs. starting again, so you, as a customer, can make a well informed decision about what is right for both you and your pet.
We will take this opportunity to review our communication practices and see where we can further improve.
Kind regards
Craig
Pet Manager
Highly recommend for your pet insurance…
Highly recommend for your pet insurance needs. I’ve been with 4Paws for nearly 10 years and never had a problem with any claims that I have.
Most importantly when my dog was very ill and needed an MRI - 4PAWS was there to help me and guided me with regards to my claim.
Thank you so so much.
10 maart 2025
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good Morning
Thanks for this fantastic review!
We are so happy to hear about your positive experience with us!
It's wonderful to know that you've been a satisfied customer for nearly 10 years and that we were able to support you during a difficult time with your dog's illness.
We strive to provide our customers with the best possible care and support, and your feedback means a lot to us.
Thank you for your kind words and for recommending us to others.
Should you need us again in the future, we are hear for you.
Have a great week!
Kind regards
Lauren
Pet Claims Assessment Team Leader
Excellent company to deal with
Excellent company to deal with, have been with them for 6 years, always helpful and sympathetic. Pay up with no hassle. Recommended them to my daughter who also has her dog insured with them
Thank you for your help x
7 april 2025
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good afternoon Miriam,
Thank you so much for taking time out of your day to provide us with 5 stars feedback, we really do appreciate it.
I am so happy hear that you were pleased with the service we provided and that we were able to assist you and Poppy when needed.
If there is anything we can help you with, please do not hesitate to reach out.
Kind regards
Dominika
Senior Pet Claims Handler
Antwoord van 4Paws Pet Insurance
Good afternoon Mrs Riddick,
Thank you so much for taking the time to leave us this amazing 5-star review!
It really means the world to us, we are happy to hear you received an excellent service from our team.
Should you and Jess need anything from us in the future, please do not hesitate to reach out.
Kind regards
Dominika
Senior Pet Claims Handler
Trusted Insurers
It was a very traumatic time for us, our much loved labrador was very seriously ill. I had complete confidence in 4 Paws, they were our insurers for our last beloved dog and we knew we could trust them to not make a drama out of a crisis and would be there for us when we desperately needed them. Our claim was settled quickly and efficiently, no fuss with clear clear documentation. They are not the cheapest but when it really counts, cheapest is not always the best. You need your insurers step in and take care of your needs when something bad happens to your much loved pet.
13 februari 2025
Antwoord van 4Paws Pet Insurance
Hi Susan
Thank you so much for taking the time to leave us this review and for trusting us again to insure your pet.
I am so pleased to hear that we were there for you when you needed us.
This review means a lot to us and I will be sure to share this with my wider team. If you need us for anything else in the future, please do not hesitate to give us a call.
From us all here at 4Paws, thank you again for taking the time to post this review, we really appreciate it.
Kind regards
Craig
Pet Manager
Easy claims process and zero quibble
17 februari 2025
Antwoord van 4Paws Pet Insurance
Hi there
Thank you for your kind words. We're glad to hear you found our claims process easy and hassle-free.
If you need us for anything else in the future, please do not hesitate to let us know.
Kind regards
Craig
Pet Manager
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