Hi I called today 4th Utility to inform them of my returning the old equipment installed at my old address. I spoke to a fine lady called Siddiqua based in lovely city of South Africa. She was very p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Toon meer
Bedrijf heeft geantwoord
I had a really good experience speaking with Jamie today. He was friendly helpful and took the time to explain everything clearly without making me feel rushed or pressured. Jamie was a pleasure to d... Toon meer
Bedrijf heeft geantwoord
Ben in Retentions is an absolute star. Very knowledgeable, very concise and thorough. He helped me get to the bottom of my problem today and explained very clearly what needed to be done and when, sim... Toon meer
Bedrijf heeft geantwoord
4,6
Uitstekend
12K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Upfront and truthful
Upfront and truthful. It's nice to have a company reach out at the end of a contract to remind you and stop you going into the default plan! I know there are many that don't! Benjamin was very polite and quick to go through the options and as a result the company has my name on the books for another 2 years. Good job!
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Struan,
Thank you for such fantastic feedback! We're delighted you appreciated our proactive approach at the end of your contract and that Benjamin was polite and efficient when explaining your options. It's wonderful to have you staying with us for another two years 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Kay told me about this deal she was…
Kay told me about this deal she was fast and easy to understand
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Steven,
Thank you for the fantastic feedback! We're delighted Kay explained the deal clearly and made everything quick and easy to understand. We'll make sure your kind comments are passed on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Got a call from 4th utility Abdullah…
Got a call from 4th utility Abdullah explained everything to me and answered questions I had
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Mr Dennis,
Thank you for the five stars! We're delighted Abdullah clearly explained everything during your call and took the time to answer the questions you had. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Thomas was amazing and helped with…
Thomas was amazing and helped with canceling my account!!
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Maria,
Thank you for the fantastic feedback! We're delighted Thomas was so helpful and made cancelling your account straightforward. We'll make sure your kind comments are passed on to him, and we wish you all the best 🤗
Really great service
Really great service, very fast, and they always kept me in the loop throughout the call
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Callum,
Thank you for the five stars! We're delighted you received such quick service and were kept informed throughout the call. We really appreciate you taking the time to share your positive experience with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I spoke to Ben today in regards to my…
I spoke to Ben today in regards to my account as I had not successfully cancelled my contract causing payments to be missed. Ben was extremely patient and friendly and managed to sort my account in a one phone call resolution. Extremely impressed by the service and speaking to someone who genuinely wants to help
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Ana,
Thank you for the fantastic feedback! We're delighted Ben was patient and friendly and was able to resolve the account and cancellation issue in one call. It's wonderful to hear you felt you were speaking with someone who genuinely wanted to help. We'll make sure your comments reach Ben 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Martin was very friendly and made sure…
Martin was very friendly and made sure that everything is being done to resolve the router issue ASAP.
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Mark,
Thank you for the five stars! We're delighted Martin was friendly and made sure the necessary steps were being taken to get your router issue resolved as quickly as possible. We hope everything is now back on track for you 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
John from the technical team was…
John from the technical team was brilliant, he answered all the questions I asked him no problems at all ,a credit to the technical team at 4 utility
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Brian,
Thank you for the fantastic feedback! We're delighted John from our Technical Support team was able to answer all your questions and provided such brilliant service. We'll make sure your comments are shared with him and the team 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very pleasant young man Shawn who…
Very pleasant young man Shawn who explained everything thoroughly to me so that I could understand what I was agreeing to.
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Mrs Decker,
Thank you for the fantastic feedback! We're delighted Shawn was pleasant and took the time to explain everything thoroughly so you understood exactly what you were agreeing to. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very friendly helped me very quickly…
Very friendly helped me very quickly great customer service and customer satisfaction
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Teresa,
Thank you for the five stars! We're delighted you received friendly and efficient support and that our team was able to help you so quickly. It's wonderful to hear you had such a positive customer service experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Antwoord van 4thutility
Hi Raphael,
Thank you for the fantastic feedback! We're delighted you received excellent support from our team. We really appreciate you taking the time to share your positive experience with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Antwoord van 4thutility
Hi Brett,
Thank you for the five stars! We're delighted you received great customer service from our team. We really appreciate you taking the time to leave us such positive feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Toby at 4th utility was very polite and…
Toby at 4th utility was very polite and very helpful he went through what my bills would be each month as I am a new customer to them
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Caroleann,
Thank you for the fantastic feedback! We're delighted Toby was polite and helpful and clearly explained what your monthly bills would look like as a new customer. We'll make sure your kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great service
Great service, easy and simple to arrange setup all thanks to Nick... Thank you will defo recommend 4th utility
2 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Neil,
Thank you for the fantastic feedback and recommendation! We're delighted Nick made arranging your setup easy and straightforward. We'll make sure your thanks and kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Doubled my speed and lowered the price
Doubled my speed and lowered the price, Ben was really helpful!
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Ben,
Thank you for the five stars! We're delighted Ben was able to find you a deal that doubled your speed while lowering the price. It's fantastic to hear he was so helpful, and we'll make sure your feedback is passed on 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
My Daughters broadband was down
My Daughters broadband was down, Tobi arranged for her to authorise my dealing with the account and then I spoke to him about the issue. He was able to diagnose the problem over the telephone and talked me through getting up and running again. Tobi was friendly, efficient and a pleasure to deal with. Maxine Lewis
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi John,
Thank you for the fantastic feedback! We're delighted Tobi helped arrange the account authorisation and then diagnosed your daughter's broadband issue over the phone, guiding you through getting her service back up and running. We'll make sure your comments about his friendly and efficient support are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Ajmal introduced himself very politely
Ajmal introduced himself very politely. The conversation was very efficient and businesslike but still friendly. I felt the time was well spent and the follow-up looks very straightforward. A very pleasant and positive experience.
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Paul,
Thank you for such detailed feedback! We're delighted Ajmal was polite, efficient and professional while still keeping the conversation friendly. It's great to hear you felt your time was well spent and that the follow-up process looks straightforward 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Really happy with the support I…
Really happy with the support I received from Lelo. She was friendly, patient, and very helpful over the phone. She also arranged a follow-up call to check that everything was sorted, which I really appreciated. Great customer service and highly recommended!
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Deepesh,
Thank you for the fantastic feedback and recommendation! We're delighted Lelo was friendly, patient and helpful and went the extra step of arranging a follow-up call to make sure everything was sorted. We'll make sure your kind comments reach her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Take time to check.
Thought the first call could be a scam so called the next day found out it wasn't
2 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Jacqueline,
Thank you for your feedback! We completely understand your caution when receiving an unexpected call. We're glad you were able to contact us directly the following day and confirm that the call was genuinely from our team 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Shawn called me today to renew my…
Shawn called me today to renew my current contract. He dealt with this very efficiently, helping us by matching other prices from different providers. He gave us a good deal, he was polite & concise at all times.
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Lorraine,
Thank you for the five stars! We're delighted Shawn handled your renewal efficiently, explored competitor pricing and found you a deal you were happy with. It's great to hear he remained polite and concise throughout, and we'll make sure your comments are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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