Hi I called today 4th Utility to inform them of my returning the old equipment installed at my old address. I spoke to a fine lady called Siddiqua based in lovely city of South Africa. She was very p... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Toon meer
Bedrijf heeft geantwoord
I had a really good experience speaking with Jamie today. He was friendly helpful and took the time to explain everything clearly without making me feel rushed or pressured. Jamie was a pleasure to d... Toon meer
Bedrijf heeft geantwoord
Ben in Retentions is an absolute star. Very knowledgeable, very concise and thorough. He helped me get to the bottom of my problem today and explained very clearly what needed to be done and when, sim... Toon meer
Bedrijf heeft geantwoord
4,6
Uitstekend
12K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pete was very friendly and helpful
Pete was very friendly and helpful. Sorted my new contract very quickly.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Jack,
Thank you for the five stars! We're delighted Pete was friendly and helpful and got your new contract sorted so quickly. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Really nice helpful guy explained…
Really nice helpful guy explained everything in detail without the long drawn out sales pitch he was honest direct and straightforward which I liked and was happy to proceed
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Theresa,
Thank you for the fantastic feedback! We're delighted our adviser explained everything clearly without unnecessary sales pressure and provided the honest, direct and straightforward approach you appreciated. It's great to hear you were happy to proceed with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lewis was very helpful and efficient!
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Seray,
Thank you for the five stars! We're delighted Lewis was so helpful and efficient while assisting you. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Answered my query
Today I spoke to Tina at 4th Utility and she was great. She answered my query. Was friendly and courteous.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Tina was friendly and courteous and was able to answer your query. We'll make sure your kind comments are passed on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Charlie was fantastic on the phone he…
Charlie was fantastic on the phone he saved me time and money on my WiFi!
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Eesha,
Thank you for the five stars! We're delighted Charlie provided such fantastic service and was able to save you both time and money on your WiFi. We'll make sure your brilliant feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Antwoord van 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted everything went smoothly and that you found our team helpful and understanding. We really appreciate you taking the time to share your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lovely team
Jill McGuckian was very helpful and pleasant on the phone, and it was quick and easy to set everything up.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Oscar,
Thank you for the fantastic feedback! We're delighted Jill McGuckian was helpful and pleasant and made getting everything set up quick and easy. We'll make sure your kind comments are passed on to her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
my 2.3 speed im paying for is coming in…
my 2.3 speed im paying for is coming in at 990. I have raised 3 complaints and told it will take 77 working day...that has come and gone. no reply to the 2 other complaints that have been sent in with speed tests from 3 different sites that go by.I shouldn't of expected anything more as when i signed up i never even got sent a router which they failed to acknowledge or rectify
Hello John,
Thank you for contacting us regarding technical support ticket 48696148612.
We are sorry that you have not received an update and understand your frustration after waiting for a week without further information.
As this concerns an ongoing speed issue, the fault must be investigated and progressed through Technical Support. The Complaints Team cannot perform live diagnostics, confirm the cause of the issue or complete the necessary troubleshooting by email.
Please contact Technical Support on 0333 888 4050 and quote ticket 48696148612. You will need to continue through the technical support process and complete any further diagnostics or equipment checks requested so that the fault can be investigated fully.
As the next steps must be completed through Technical Support, we will now close this complaint. If you remain dissatisfied after completing the technical support process, you may raise a new complaint and provide the outcome of the investigation for review.
Kind regards,
Corey@Resolutions Team
Obviously they don't check on the fact I've already done as they have asked and was given a
Ticket ID
48696148612.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi John,
We're sorry to hear your 2.3Gb service is not delivering the speeds expected and that you've had no resolution despite submitting multiple complaints and speed tests. We also appreciate your frustration regarding the router not being supplied initially. Please respond to the email you'll receive from Trustpilot with your details so we can investigate your service and complaint history personally.
Great Service
Ben was fantastic and provided all the information I required succinctly and in a friendly manner. Many thanks.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Morgan,
Thank you for the five stars! We're delighted Ben provided all the information you needed in a clear, concise and friendly way. We'll make sure your fantastic feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service from Callum. He was very helpful, professional and explained everything clearly. The process was quick and straightforward, and he made sure everything was arranged and booked for me.
Thank you, Callum, for your great service!
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Feras,
Thank you for the fantastic feedback! We're delighted Callum was helpful and professional, explained everything clearly and made the process quick and straightforward. It's great to hear he made sure everything was arranged and booked for you 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Antwoord van 4thutility
Hi Rahid,
Thank you for your feedback! We're pleased you found the communication clear and informative. We really appreciate you taking the time to share your positive experience with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Quick response
Quick response, and very informative about provided services.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Ian,
Thank you for the five stars! We're delighted you received a quick response and were given clear and informative details about the services available. We really appreciate you taking the time to share your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very honest
Very honest, accurate and professional advice relating to my broadband connection with tv recorder box. Martin was excellent, knowledgeable and very helpful.
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Nick,
Thank you for the fantastic feedback! We're delighted Martin provided honest, accurate and professional advice regarding your broadband connection and TV recorder box. We'll make sure your comments about his knowledge and helpfulness are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
My customer service advisor was pete he…
My customer service advisor was pete he was easy to talk to and supportive & helped me with my request. 10/10 excellent service
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Reakay,
Thank you for the fantastic feedback! We're delighted Pete was easy to talk to, supportive and able to help with your request. We'll make sure your 10/10 feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fast, Quality Service
Service was fast and Amir was very helpful. Got me sorted right away!
6 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Daniel,
Thank you for the five stars! We're delighted Amir provided fast and helpful service and got everything sorted for you straight away. We'll make sure your positive feedback reaches him 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Antwoord van 4thutility
Hi Aaron,
Thank you for the fantastic feedback! We're delighted you found our team helpful and polite. We really appreciate you taking the time to share your positive experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contactHi Aaron,
Thank you for the fantastic feedback! We're delighted you found our team helpful and polite. We really appreciate you taking the time to share your positive experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Bernie the person I spoke to was very…
Bernie the person I spoke to was very helpful , friendly and pleasant who explained everything I needed to arrange my broadband .
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Keith,
Thank you for the fantastic feedback! We're delighted Bernie was helpful, friendly and pleasant and clearly explained everything you needed to arrange your broadband. We'll make sure your kind comments are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Efficient tech support
I had an issue with an incorrect password and Fahad was able to help me very efficiently with resolving the issue.
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi Mark,
Thank you for the five stars! We're delighted Fahad was able to efficiently identify and resolve the password issue for you. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lure you in with offers and discounts…
Lure you in with offers and discounts then you can never get through on the phone to them after if you have a problem. Awful company, currently trying to cancel!
24 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi David,
We're sorry to hear about your experience, particularly the difficulty you've had reaching us by phone when needing support and your concerns regarding the offers provided when joining. We understand you're currently trying to cancel. Please respond to the email you'll receive from Trustpilot with your details so we can investigate your experience personally and help progress matters.
Tim. . 5*
Tim was amazing today! He sorted out my issue straight away! I’m so grateful and I really value your patience!
Thanks a lot Tim ✨
5 oktober 2026
Review zonder uitnodiging
Antwoord van 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Tim was able to sort your issue straight away and that you appreciated his patience throughout. We'll make sure your five-star comments and thanks are passed on to him ✨
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.