I worked with Robert from the support team. After my initial chat contact, he responded in less than five minutes. A2X has been extremely user-friendly, but today I had a procedural question that had... Toon meer
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Lees wat reviewers zeggen
When a QBO outage caused a hiccup in my A2X connection resulting in no updates for 10 days (which I didn’t know about), I was able to chat with Andrea, and then jump on a quick screen share and phone... Toon meer
We haven't started using the software just yet but will be over the next couple of days now that our set-up is complete. Lana has been super friendly and helpful over video calls and with follow-up em... Toon meer
I'm such a big fan of A2X! We've used it for years to connect Shopify to Xero. We've also used it to connect Amazon to Xero. It's solidly built, reliable, and excellent customer service. Queries get a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A2X transforms messy payout data from Amazon, Shopify, eBay, Etsy, Walmart, and PayPal into accurate summaries — broken down by sales, fees, refunds, taxes, and more — that reconcile perfectly in QuickBooks or Xero. 13,000+ ecommerce businesses and accounting professionals rely on A2X to make payout reconciliation accurate and effortless. Referred to as the 'Gold Standard' in ecommerce accounting, A2X has won Xero Practice App of the Year in the United Kingdom and Canada, and Xero Small Business App of the Year in the United States.
Contactgegevens
Nieuw-Zeeland
- a2xaccounting.com
4,8
Uitstekend
112 reviews
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Zo gebruikt dit bedrijf Trustpilot
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EXPENSIVE
It's super expensive for what it does. Very annoying that 2 subscriptions need to be paid for Amazon & Etsy. They overcharged me for months. Got some back in refunds. Have transferred to a different company that is much cheaper and does exactly the same thing.
23 september 2024
Review zonder uitnodiging
Antwoord van A2X
Hi Emma, thank you for taking the time to share your feedback. I’m sorry to hear that your experience with A2X didn't meet your expectations. I understand your frustration with managing multiple subscriptions and the billing issue. A2X does have multichannel plans available that may have better suited your needs, but after reading your feedback, we will consider ways to highlight them more clearly. I’m glad we could resolve part of the billing issue with refunds. If anything is outstanding, please feel free to reach out to me and I'd be happy to look into it further amy@a2xaccounting.com
Wishing you success with your new provider and thanks again for your feedback.
- Amy
The most important software in our business
A2X is the most important software in our business. We use it for all of our e-commerce bookkeeping clients. It helps to automate the bookkeeping for all the main channels our clients use and also gets the results more accurately than manual processes would. This then enables to give our clients the timely and accurate financial insights our clients need to manage their businesses effectively.
31 juli 2024
Review zonder uitnodiging
Antwoord van A2X
Thank you so much for your fantastic review, Oliver! We're honored to be such an integral part of your business and thrilled to hear that A2X helps you provide timely and accurate insights for your clients. Automating the complexities of ecommerce bookkeeping is what A2X is here for, and it's great to know it's making a difference for you and your clients. We look forward to continuing to support your success!
A2X is a critical tool for ecommerce businesses
I have used A2X to post Amazon, Shopify, Walmart, eBay, and Etsy income for dozens and dozens of ecommerce businesses, while running the first ecommerce accounting practice, Catching Clouds, for over a decade. I was responsible for our accounting tech stack and A2X had the biggest impact in ecommerce financial accuracy and improving the efficiency of our ecommerce bookkeeping team.
Nothing posts income per channel per payment processor to Xero or QuickBooks Online better and with more accuracy. Very few SaaS companies have better support; not only are they responsive and caring about every client, their team understands accounting and the data challenges with each of these ecommerce platforms. A2X is better at posting income than any cloud inventory or inventory management system.
Now consulting to ecommerce sellers to help them optimize their businesses, accounting & finance and operations, A2X is one of the core solutions every seller should include in their tech stack.
1 juli 2024
Review zonder uitnodiging
Antwoord van A2X
Thank you so much for your incredible review, Scott! It means a lot coming from someone with your deep expertise in the ecommerce accounting space. We’re honored that A2X played such a significant role in Catching Clouds’ success and continues to be a key solution for the sellers you now consult with. Accuracy and efficiency are at the heart of what we do, and it's great to hear our software and support team made such an impact. Thank you again for your ongoing support and trust in A2X!
Joke of a software
Joke of a software. Way overpriced and when you cancel they continue to charge you. Much cheaper using AI now to distinguish transactions
1 juni 2024
Review zonder uitnodiging
Antwoord van A2X
Hi Eddie, thank you for sharing your feedback with us. I'm sorry that you've had a disappointing experience with our software.
I apologize for any inconvenience caused by the billing issue you mentioned. This is not the experience we aim to provide. I’ve requested some more information via Trustpilot so we can rectify the situation with you directly. Alternatively, you can email me at amy@a2xaccounting.com. We want to ensure that any charges are accurate and that any errors are corrected immediately.
We recognize the advancements in AI technology and its potential benefits. Our team is continually working to integrate the latest technologies to enhance our software's capabilities. However, we completely understand you choosing to use the method that works best for you.
We appreciate your feedback and hope to get this billing matter resolved quickly for you. - Amy
One of the best companies I've ever dealt with.
As an Amazon third party seller and also brand registered with FBA, this service has been a lifesaver. Amazon's reports are so convoluted and hard to decipher with all their different fees. I'm sure I was missing deductions before using A2X. It seamlessly sends my data to QuickBooks and categorizes everything if you opt for that. You can also customize where you want things categorized. I use this for my Amazon and Ebay business. But the real clincher for me is their support team. I needed a little handholding when I first started using A2X and they always replied within 15 minutes, were incredibly patient and friendly throughout. These folks go above and beyond. I don't generally write reviews but this service has saved me hours of bookkeeping.
3 juni 2024
Review zonder uitnodiging
Antwoord van A2X
Hi J.D., thank you so much for this feedback. We really appreciate you taking the time to write it. A2X strives to provide the gold standard; both in automating ecommerce accounting, but also with customer support, so we’re thrilled to read your review. - Amy
A2X is great
It's one of the best APPs I've used so far. For me it works perfectly well to connect Amazon, Shopify and Walmart to Xero
30 mei 2024
Review zonder uitnodiging
Antwoord van A2X
Hi Chavdar, thank you very much for the review, we appreciate it and are glad to hear it's working well for your Amazon, Shopify, and Walmart accounts. - Amy
Works well and saves lots of time
30 november 2023
Review zonder uitnodiging
Antwoord van A2X
Thanks very much for your feedback, Tim, we appreciate it. Glad to hear A2X is saving you lots of time. - Amy
Bug on the payment screen
Bug on the payment screen. I selected monthly subscription and put in my details the page loaded and showed $499 which it kept defaulting to. I change it I was charge for the monthly and then for the $499. There is clearly a problem here. I reported it immediately to be told there is no problem… I beg to differ
15 oktober 2023
Review zonder uitnodiging
Antwoord van A2X
My apologies for the delay in addressing your concerns. We strive to provide prompt assistance across various platforms, however, our team has not actively monitored Trustpilot. I’m sorry for this oversight.
Regarding your experience with our payment process, I understand how frustrating it can be to encounter unexpected or incorrect charges. I apologise that you had this experience with A2X. This is not the service we aim to provide. It seems some clarification regarding our subscription plans was needed. Our $499 plan is designed for businesses processing over 50,000 orders per month. If this doesn't align with your needs, then it's certainly not the appropriate plan for you.
I’ve requested some more information via Trustpilot so that we can rectify the situation for you. Alternatively, you can email me directly at amy@a2xaccounting.com. - Amy
Very bad experience with the tool and…
Very bad experience with the tool and the support.
6 april 2021
Review zonder uitnodiging
Antwoord van A2X
Hi Sean, My apologies for the delay in responding to your reviews. Although we strive for prompt responses across platforms, our team has not actively monitored Trustpilot.
I’m sorry to hear about the interaction you had with A2X. This is not the experience we want our users to have. I’ve requested more information via Trustpilot so that we can ensure your feedback is taken on board. Alternatively, you can email me directly at amy@a2xaccounting.com. - Amy
A great tool
A great tool. I wish I had found it earlier. It will save you hours of work. It effortlessly transfers all the account sales data for Amazon and Shopify to Quickbooks.
27 mei 2020
Review zonder uitnodiging
Antwoord van A2X
Sorry for the delay in responding and thank you very much for your review. So glad to hear A2X is saving you time on your Amazon and Shopify accounting. - Amy
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