Needing to book a tap repair recently, I used Abri’s online portal. It’s convenient and fast and gives several options in terms of appointment times including a school run booking that works around sc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As an ABRI customer, I needed a ball-valve replaced in the loft. The whole process, from booking to completion, went smoothly. Ian, the plumber who attended, was efficient, explained what he had done... Toon meer
Bedrijf heeft geantwoord
Being disabled and in a wheelchair it is great being able to contact them regarding any faults I have with the flat. Recently I called regarding a dripping bath tap and they sent a handyman out who re... Toon meer
Bedrijf heeft geantwoord
Abri services have always been exceptional. I have always received wonderful help from the support teams and the trades people that work with them. The standards of both professionalism and friendl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Abri
Geschreven door het bedrijf
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.
Log on to the portal:
Contactgegevens
Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, Verenigd Koninkrijk
- 0300 123 1567
- hello@abri.co.uk
- abri.co.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had a leaking tap
Had a leaking tap. Garry came over with an apprentice and he was explaining the procedure step by step making sure the apprentice knows what tool and how to carry out the job safely. They even then cleaned up under the kitchen sink counter and left it in a perfect state. I'm very happy with Garrys work and his professionalism
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Muzne,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Garry was able to get your leaking tap sorted and that you were happy with the way he carried out the work.
It’s great to hear that he took the time to explain everything to his apprentice and make sure the job was carried out safely. We also really appreciate you mentioning how they left the area clean and tidy afterwards.
We’ll make sure Garry sees your kind words. I’m sure he’ll be really pleased to know you were so happy with his work and professionalism.
Kind regards,
Jasmine
Great service from the plumbers
Great service from the plumbers. Polite and professional. Well done lads!
8 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Miss Tara S Jaffri,
Thank you so much for your lovely feedback. We’re really glad to hear you had such a positive experience with our plumbers.
It’s always great to hear when our customers have had a good experience, and we really appreciate you taking the time to let us know.
Kind regards,
Jasmine
Fantastic from Emma in customer…
Fantastic from Emma in customer services for her polite friendly attention to an issue in which Emma quickly sorted out my issues Thank you Emma and so nice talking to you
18 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Geoffrey,
Thank you for taking the time to leave us such a lovely review. We’re really pleased to hear that Emma was friendly, able to help you and got your issues sorted so quickly.
We’ll make sure Emma and her manager see your kind words. I’m sure they’ll really appreciate you sharing your experience with us.
Kind regards,
Jasmine
Customer service made my life easier by…
Customer service made my life easier by making my repair timings convenient to my work timings.
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hello Harpreet,
Thank you for reaching out and for taking the time to leave us a review.
We’re delighted to hear that you’ve been happy with the customer service provided by our team, as well as the efficiency of our planning team.
It’s especially pleasing to know that we’ve been able to schedule appointments around your availability, making the process as convenient as possible for you.
If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
A new radiator
Had to have a new radiator fitted the work man very very helpful explaining what he was doing didn't take him long tested radiator after fitting
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Allen Carter,
We really appreciate you taking a moment to leave us a review!
It's great to hear you were happy with the new radiator fitted by our trade operative and that he took the time to explain what he was doing.
If you need anything else please don't hesitate to get in touch with us.
Kind regards,
Jasmine
Had Dave round to fix the kitchen light…
Had Dave round to fix the kitchen light done his safety checks in quick time
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Paul Cheevers,
Thank you for taking the time to leave us a review.
We’re pleased to hear that you were happy with the service provided Dave and he could fix the kitchen light.
It’s always lovely for the team to receive positive feedback about the work they do!
Kind regards,
Jasmine
A Bridge Too Far
Key highlights from the year include:
£447 million group turnover
£123 million operating surplus
£357 million into new homes
£135 million investment into existing homes.......
£44.99p drain lid purchased by me from E-Bay.
Abri have most definitely proved themselves to be the DIY'ers of the housing association world.
How embarrassing, all those millions of pounds and they can't even afford to buy a new inspection chamber lid.
Almost 2 months with a hazardous hole in the ground, just waiting for an accident to happen.
I warned Abri, but they instantly downplayed the situation, immediately distancing themselves from any safety issue, passing the report over to a ghost management company.
This company must be hidden amongst the X-Files, a secret organisation that no one has ever seen or heard from, until they show you their bill.
During this week alone I witnessed a guy with a petrol leaf blower, blowing (one leaf) across the width of our carpark.
An Abri van with a DIY'er, who came to cut four pieces of wood, that looked like thin strips from a pallet, taped together along their edge to bridge the gap across the broken manhole.
(Obviously to any normal sane person, these small thin pieces of wood, held together by a strip of thin tape, would never be adequate for a parking space).
And another van (non Abri) turned up the next evening to make the situation worse, by pushing the shattered part of the lid further down the chamber while attempting to retrieve it I guess, then to top that off they pumped loads of grab adhesive onto my drive, to stick the matchstick repair job to the tarmac.
Living with Abri is like living in the twilight zone.
1600 something happy colleagues serving more than 113,000 customers will never be enough.
More than 58,000 homes will need the back-up from a small army of maintenance workers to keep any degradation at bay, thousands of happy colleagues on the other end of a phone won't ever get their hands dirty.
I managed to get a replacement lid in just 2 days and made the area safe in under ten minutes.
Abri could not simply take charge of the situation, send someone out to assess the potential safety/danger and measure the chamber cover.
They were too busy counting their millions, while patting each other on the back for being such nice employers to all their employees.
'Our Customers Come First'
Hmm I don't think so, I think your employees come before any customer.
This is blatantly obvious after I ticked the section that said I did not wish to be contacted by phone, but you completely ignored that (your customer) and proceeded to call, presumably to try and convince me that words from your happy friendly colleagues would be far more beneficial than polite and helpful Derick coming round to fix the hole in the ground.
I still urge people to be cautious when considering Abri for a home provider.
I will tell everyone, including the little old lady at the bus stop, that Abri are useless, they don't listen and they can't even clean a window.
What a dump, come back VIVID all is forgiven.
EDIT:
Trustpilot has said: I've written a review for Abri, and they’ve asked for more details to better understand your experience.
I haven't written a review for Abri, they don't appear to invite anyone here to review their business.
I've written my experience living with Abri, having emails, secure messages, voice mails, text messages and photos to corroborate their part in my life.
I do hope Abri are not trying to flag my review, to try to have it removed to cover up the truth.
They have my name, date of birth, address and tenant number logged alongside my complaint. Unless they're openly admitting out loud here, they don't know how to find a friendly, polite and helpful A Ellis living in a flat on their system of records.
24 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi A Ellis,
Thank you for taking the time to share your experience. We’re sorry this situation has been so frustrating, particularly with the broken manhole cover and the safety issues you felt this caused.
We understand why you were unhappy with how long it took to get the issue fully resolved, and we’re sorry that the temporary repair left you feeling that the situation wasn’t being taken seriously.
We attended on 23 September and put temporary measures in place to make the area safe while we arranged for the damaged cover to be replaced. We now have an appointment booked for 9 November to replace it with a new PVC manhole cover. As this isn’t a standard item we have in stock, we need to source the correct materials before the permanent repair can be completed.
We appreciate that you bought a replacement cover yourself and made the area safe. However, we would ask that you don’t try to replace the manhole cover yourself, as this needs to be carried out safely and correctly.
We’re also sorry that you were contacted by phone after you had asked not to be. We understand why this added to your frustration and that you wanted your preference to be respected.
We also want to reassure you that asking for more information through Trustpilot wasn’t about trying to have your review removed. We asked because we wanted to understand what had happened and make sure we could respond accurately.
We’re sorry that your experience has left you feeling let down by Abri. We hope the appointment on 9 November will allow us to complete the permanent repair and get this finally resolved.
Kind regards,
Jasmine
Pleased. …
We raised our repair job through the Abri portal. It was a gas central heating problem. The engineer Jamie was very good. He was friendly and explained what he needed to do. Very pleased with the outcome - central heating fixed.
9 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Honesty,
Thank you for reaching out and for taking the time to leave us a review, It's great to hear that you were happy with the service provided by Jamie, who attended to carry out a repair to the Central heating in your home.
The Trades work hard and hearing that this is appreciated, It's great to see and hear. If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
Truly shocking service for leasehold…
Truly shocking service for leasehold property owners. I have being trying to get repairs done since July 2024. The job was started in early 2025 and has not been completed (it is September 2026). Their response turn around period is terrible. Not only do they not respond to emails in a timely fashion, they also give information (when they finally reply) they do not stand by. If I want to sell my property, its value will be lowered due to the need for these repairs. I do not like to give negative reviews. However, I have been informed that this is a way through which I might actually be taken seriously. I pay my service charge, yet do not receive acceptable service. With any other company, I would have walked away a long time ago. Abri has the upper hand here and walking away is not a viable option.
The reason for two stars is the wonderful community cafe, staff and volunteers that run it. The pantry, activities, affordable coffee and support it offers is greatly appreciated and valued.
25 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Sess Bearman,
Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this has been, especially as you’ve been trying to get the repairs completed since July 2024 and they are still not finished.
We understand how disappointing it must be to have waited so long. We also understand your frustration with the delays in getting responses and receiving information that you feel hasn’t always been followed through. We appreciate that having outstanding repairs could also be worrying if you’re looking to sell your property.
We’re sorry that you’ve felt you needed to leave a negative review to feel that your concerns were being taken seriously. This isn’t the experience we want our leasehold customers to have.
It’s lovely to hear your positive comments about the community café, pantry, activities, and the staff and volunteers who run them. We’ll make sure your kind words are shared with them.
As we’re unable to identify your account from the details provided in this review, we can’t look into what has happened or give you the answers you’re looking for here.
Please contact us on 0300 123 1567 so we can talk this through with you, understand what has happened and see how we can help.
Kind regards,
Jasmine
I find Abri a very good Housing…
I find Abri a very good Housing Association, their Staff are kind ,compassionate, and always helpful with any situation. They deal things very effectively, and get jobs done quickly. I have the up most respect for them ,they deserve so much more credit . Wonderful job Abri keep up the good work with your Tenants it's very much appreciated. Virginia Smith.
24 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Ginny,
Thank you for taking the time to leave us a review. Your kind words are greatly appreciated.
Our teams are committed to providing a caring and supportive service, so it's wonderful to hear that you had such a positive experience with them.
If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
Nicholas and Ryan were very…
Nicholas and Ryan were very professional,friendly and efficient
19 augustus 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Mark,
Thank you for taking the time to leave us a review, It's great to hear that you were happy with the service provided by Nicholas and Ryan and specifically how efficient & friendly the pair are.
We are always pleased to hear when our colleagues have delivered a positive experience for our customers.
If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
Excellent service
I reside in an abri property and would like to commend dave and Gordon for being excellent trade men putting on new taps to make my mums life easier as she has dementia.They were efficient polite friendly and done a wonderful job.thankyou so much x
3 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Paula,
Thank you so much for taking the time to leave such a lovely review. It’s really nice to hear that Dave and Gordon were able to make things a little easier for your mum and that you found them friendly, polite and helpful.
We’ll make sure they see your kind words. I’m sure they’ll be really pleased to know that the work they carried out has made a difference to your mum.
Thanks again for sharing your experience with us!
Kind regards,
Jasmine
Great service
I am very happy with the service I received from Abri I had a new ventilation unit fitted in the bathroom by Ash the electrician who did it quickly and efficiently it was explained to me and is now working well Thank you
9 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Janet,
Thanks so much for your lovely feedback. We’re really pleased to hear Ash was able to get your new ventilation unit fitted quickly and that everything is now working well.
It’s also great to hear he took the time to explain everything to you. We’ll make sure he gets to hear your kind words!
Kind regards,
Jasmine
Window
We had a problem with our downstairs front window. We were given an appointment straight away. Rob from the Carpentry team attended. Within ten minutes he had replaced the window hinges and the job was completed. Great service and genuinely nice chap.
8 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Sarah,
Thank you for taking the time to leave us such a lovely review. It’s great to hear that you were able to get an appointment quickly and that Rob was able to get your window sorted so quickly.
We’ll make sure Rob sees your kind words. It’s lovely to hear that you found him friendly as well as being able to get the job done.
Thanks again for sharing your experience with us!
Kind regards,
Jasmine
Abri have been my housing assc for many…
Abri have been my housing assc for many years and have always been the best at repairs and booking system. Had electrician out the other day he explained what he was doing ever step of the way. Can’t fault Abri at all thank you
9 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Wendy,
Thank you for taking the time to leave such a lovely review. It’s great to hear that you’ve had a positive experience with Abri over the years and that you’ve found our repairs and booking system helpful.
We’re really pleased to hear the electrician explained everything as he went along. It’s always good to know our customers feel kept informed when we’re carrying out work in their home.
We really appreciate your kind words and your continued support.
Kind regards,
Jasmine
I am a abri Tennant
I am a abri Tennant, I have recently and are still having a issue with heating, during the course of this dispute I was given two kilowatt fan heaters,
No questions where asked about any health issues.
No warnings where given as to potential risks,
These heaters are a serious health concern. Especially for asthma suffering adults and children, I can't upload the relevant information concerning the issues relating to this,please Google 2 kilowatt fan heaters for asthma sufferers,,
I am in the process of highlighting this issue with somerset council and my local mp.
Please other residents be careful,
I am now it the process of reporting this issue to the consumer protection agency.
In response to your reply, please don't insult my intelligence or patronise me,
18 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi David,
Thanks for taking the time to share your concerns. We’re really sorry to hear you’re still having problems with your heating, and that you feel your health concerns weren’t taken into account when the heaters were provided. We understand how frustrating this must be, especially when you just want to be warm and comfortable in your home.
We’ve arranged for engineers to attend and look into the heating issue. When our operative attended on 18 September, unfortunately you weren’t at home. As we knew you were still without heating, they left two fan heaters at the property so you could keep warm in the meantime, until another visit could be arranged.
We take our customers’ health and safety seriously, and we’d really like to understand more about your concerns around the heaters. We'd also like to arrange another timeslot for engineers to visit your home so they can look into your original heating issues.
Please give us a call on 0300 123 1567 so we can chat and schedule an appointment that works for you.
Kind regards,
Jasmine
Since 2006 i am tenant and move in 2016…
Since 2006 i am tenant and move in 2016 , due fire accident.
Now do more 10 years , 2026 and I am very lucky with Apri- socialhousing where I am supported for whatever concerns, problems, issues when i am in struggling with rent, contracts and repairs services.
Thanks for to listen and support myself when I am try to take care of myself.
Honestly you are my favourite.
Regards
Iolanda carneiro
21 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Lolanda,
Thanks for taking the time to leave us a review, we really appreciate it!
It’s wonderful to hear that you have and continue to feel supported throughout your time with us, and hearing that this is appreciated is great to hear.
Thank you once again for your kind words.
Kind regards,
Chris
Staff are always helpful and friendly
Staff are always helpful and friendly , and deal with and repairs quickly and efficiently
12 augustus 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Peregrin,
Thank you for taking the time to leave us a review, It's great to hear that you were happy with the service provided by our staff and the efficiency of the repairs being carried out.
It's always great to hear when our colleagues have delivered a positive experience for our customers.
Thanks again for sharing your feedback.
Kind regards,
Chris
DC Allen Landscape Gardening. Absolutely amazing - the best in the West by far
DC Allen Landscape Gardening. Cut back a huge amount of foliage. Erected an absolutely amazing new fence. Left everything tidy. I would highly recommend DC Allen Landscape Gardening and his team. Fantastic job, very impressed.
14 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Russell,
Thank you for taking the time to leave this review. It's great to hear that you were happy with the work completed by DC Allen on behalf of Abri.
Kind regards,
Chris
I was feeling very unwell on the day…
I was feeling very unwell on the day they came and they were very kind and considerate. Thank you
4 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Mrs Morgan,
Thank you for your kind feedback, we greatly appreciate your recognition of their professionalism.
Thanks again for sharing your feedback.
Kind regards,
Chris
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