Needing to book a tap repair recently, I used Abri’s online portal. It’s convenient and fast and gives several options in terms of appointment times including a school run booking that works around sc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As an ABRI customer, I needed a ball-valve replaced in the loft. The whole process, from booking to completion, went smoothly. Ian, the plumber who attended, was efficient, explained what he had done... Toon meer
Bedrijf heeft geantwoord
I live in a block of four flats and pay a service charge for a communal hallway and private parking area. This is a maximum of 6 lights and a single socket for the cleaner (padlock protected... Toon meer
Being disabled and in a wheelchair it is great being able to contact them regarding any faults I have with the flat. Recently I called regarding a dripping bath tap and they sent a handyman out who re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Abri
Geschreven door het bedrijf
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.
Log on to the portal:
Contactgegevens
Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, Verenigd Koninkrijk
- 0300 123 1567
- hello@abri.co.uk
- abri.co.uk
4,5
Uitstekend
2K reviews
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Staff are always helpful and friendly
Staff are always helpful and friendly , and deal with and repairs quickly and efficiently
12 augustus 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Peregrin,
Thank you for taking the time to leave us a review, It's great to hear that you were happy with the service provided by our staff and the efficiency of the repairs being carried out.
It's always great to hear when our colleagues have delivered a positive experience for our customers.
Thanks again for sharing your feedback.
Kind regards,
Chris
DC Allen Landscape Gardening. Absolutely amazing - the best in the West by far
DC Allen Landscape Gardening. Cut back a huge amount of foliage. Erected an absolutely amazing new fence. Left everything tidy. I would highly recommend DC Allen Landscape Gardening and his team. Fantastic job, very impressed.
14 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Russell,
Thank you for taking the time to leave this review. It's great to hear that you were happy with the work completed by DC Allen on behalf of Abri.
Kind regards,
Chris
I was feeling very unwell on the day…
I was feeling very unwell on the day they came and they were very kind and considerate. Thank you
4 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Mrs Morgan,
Thank you for your kind feedback, we greatly appreciate your recognition of their professionalism.
Thanks again for sharing your feedback.
Kind regards,
Chris
I had a tripping tap and was very…
I had a tripping tap and was very pleased that the whole tap was changed. The engineer changed this within a good time.
4 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Kelly,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
It's great to hear that you were happy with the service provided by our Repairs Team, particularly the speed at which your repair was completed.
We are always pleased to know when our colleagues have delivered a positive experience for our customers.
Kind regards,
Chris
Absolutely excellent service from Steve…
Absolutely excellent service from Steve the electrician. Very polite quick worker and cleaned up after himself. Thank you again Abri.
2 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Marilyn,
Thank you for taking the time to leave us a review, It's great to hear that you were happy with the service provided by Steve and specifically how efficient he was, as well as being courteous in your home. We are always pleased to know when our colleagues have delivered a positive experience for our customers.
Thanks again for sharing your feedback.
Kind regards,
Chris
Had a representative from abri call to…
Had a representative from abri call to do some repairs in the kitchen .he was called julian he was so proffesional ,friendly and helpful also explained why what i had been doing to try and do it wasnt working . He was so polite . Julian you are truly an assett to abri homes .
4 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hello Eileen,
Thank you for taking the time to leave us a review, specifically for Julian. Its great to hear that that you were happy with the service provided by Julian.
It's wonderful to hear that you were happy with the service provided by Julian and specifically his professionalism and friendly/polite approach.
Thanks again for sharing your feedback.
Kind regards,
Chris
I am a tenant in an abri homes in…
I am a tenant in an abri homes in bracknell. The plumber, ian , who came to fix my toilet the other day was on time and efficient, he exuded confidence and obviously knew his trade, fixing the fault without any hassle at all. Liam, liscombe house, bracknell, berkshire.
3 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Mr Tanner,
Thank you for reaching out and for taking the time to leave us a review, It's great to hear that you were happy with the service provided by Ian, who attended to carry out the repair to the toilet in your home.
The Team and Trades work hard and hearing that this is appreciated, It's great to see and hear.
Thanks again for sharing your feedback.
Kind regards,
Chris
Claire understood my problem quickly…
Claire understood my problem quickly and delegated the job with great efficacy. From the first point of contact to the end of the job I received a great service
4 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Hazel Tahsin,
Thanks for leaving us such lovely feedback, we really appreciate it!
We’re really pleased to hear you had such a positive experience with Claire in our Customer contact team. We’ll be sure to share your feedback with her.
Kind regards,
Jasmine
Staff are always friendly and very…
Staff are always friendly and very helpful and go above and beyond to meet my needs.
16 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Rick,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
It's fantastic to hear that you've consistently received positive service from our team. Providing a reliable and high quality experience for our customers is something we take great pride in, so it's always rewarding to receive such positive comments.
If there's anything we can assist you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
Appalling unprofessionalism and total lack of communication
First of all I am not an Abri customer but live in a Semi Detached property where our neighbours are. Last year Abri carried our repair work on our jointly shared chimney stack and we agreed to have scaffolding in our garden so the work could be carried out. They carried out the repair and we then discovered on our property several months later when we had rain that there were serious damp patches showing on the chimney breast, which spans into 2 bedrooms. We are not exactly sure what work or disturbance was done, as we didn’t have a report shown to us before proceeding. Since this has happened our neighbours have also had bad leaks and new scaffolding went up on June 7th of this year. Having researched the correct procedure to follow if you are having work done which affects your neighbour such as a party wall or chimney it is necessary to produce a surveys report, clearly stating the nature of the work. “The Party Wall Act 1996”
We have now tried to contact Abri 3 times in writing to get such a report and 2 complaint forms with no success. We have still, after 3 months received nothing from them and there has been no movement with the work.
The whole matter has caused considerable stress and cost to ourselves and I have been appalled at the unprofessionalism and lack of communication of this company.
7 juni 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Dave Thompson,
We’re really sorry to hear how frustrating and stressful this situation has been for you. We understand your disappointment, particularly around the communication and the time you’ve been waiting for answers.
We received your complaint form on 3 September and a formal complaint was raised, with an acknowledgement sent on 7 September requesting some further information from you.
We’d really like the opportunity to speak with you directly and get this resolved. Please give us a call on 0300 123 1567 so we can discuss this with you and work towards getting things sorted.
Kind regards,
Jasmine
Excellent plumber
Previously, Abri were with surrsure which were absolutely useless.Abri took all heating insulations et cetera not sure what I’m on about but took it all in house. Had a great plumber called Sean. He installed a radiator in my dining roomwhich I’ve been waiting for nearly a year in my dining room. Sean then fitted it excellent. Then and a came around today to do a gas service check and check two radiators in my bedroom to ensure they were working. Excellent service if you ever need anyone from Abri heating asked for Sean.
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Consumer,
Thanks so much for taking the time to leave us a lovely review! It’s great to hear you were happy with the service from Sean, especially after waiting so long for your dining room radiator to be fitted.
We’re really pleased he was able to get this sorted for you and that everything was checked and working as it should. We’ll be sure to pass your kind words on to Sean and his manager.
Kind regards,
Jasmine
Iam a tenant of this company and they…
Iam a tenant of this company and they sorted my repair of slabs in my garden quickly the 2 men that actually done the job were friendly and done an amazing job Thankyou 🤩
3 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Rach Goodchild,
Thanks so much for taking the time to leave us a review.
We’re really pleased to hear that your garden slabs were repaired quickly and that our trade operatives did such a great job.
We’ll make sure your feedback gets back to the team. They’ll really appreciate it!
Kind regards,
Jasmine
Repair
The person who attended to do the repair was very polite and courteous
3 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Catherine Swan,
Thanks so much for taking the time to leave us a review.
We’re really pleased to hear that the trade operative who attended was polite and courteous. It’s great to know you had a positive experience with our team.
We’ll be sure to pass on your kind words!
Kind regards,
Jasmine
Abri
Abri , have always been efficient and helpful if I've needed to contact them . And also the tradesman that have done works on my home have all been brilliant 👏
3 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Ms Marise Wallis,
Thanks so much for your lovely review!
It’s great to hear that you’ve always found us efficient and helpful when you’ve needed to get in touch. We’re also really pleased to hear that the tradespeople carrying out work in your home have all provided a great service.
Kind regards,
Jasmine
Abri have been my landlord for 10+…
Abri have been my landlord for 10+ years now and have always been helpful with my housing needs and problems.
The staff are always friendly and helpful with some going the extra mile which has been greatly appreciated.
14 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Mark,
Thank you so much for your kind review and for choosing Abri as your landlord for over 10 years. We’re delighted to hear that you’ve found our team friendly, helpful and supportive throughout your time with us.
We’ll be sure to share your feedback with the team, as recognition like this means a great deal to us.
Kind regards,
Jasmine
I have recently had my guttering…
I have recently had my guttering cleared out by Abri in preparation for the winter months
The 2 workers were very polite, professionall and respectful of my home environment
14 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Richard.
Thanks for reaching out and for taking the time to leave us a review, we really appreciate it!
It’s great to hear that you were happy with the service provided by our repairs team who attended to carry out the works to your Guttering.
Kind regards,
Chris.
Always helpful and problems sorted
When faults are reported they always come timely and do a good job. No complaints from these tenants
1 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Jodie,
Thanks so much for your lovely feedback! Great to hear we’ve been able to sort things quickly and get the job done well.
We’ll make sure your feedback gets back to the team. They’ll really appreciate it!
Kind regards,
Jasmine
Great service
We had a fantastic chap come to our home friendly professional and welcome back anytime. It helps when you get told what they are doing and why just great service
14 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hello Tina,
Thank you for taking the time to leave us a review, we really appreciate it!
It’s great to hear that you were happy with the service provided by the individual who attended your home.
Thank you for your kind words.
Kind regards,
Chris
I spoke to a lovely lady called Alicia…
I spoke to a lovely lady called Alicia (I think that was her name) regarding my rent account, and I honestly couldn’t have asked for a more helpful and pleasant experience. She took the time to listen, explain everything clearly and provided me with information that I wasn’t even aware of.
She was friendly, patient and extremely helpful, and I really appreciated the time she took to make sure I understood everything. It’s so refreshing to speak to someone who genuinely wants to help.
Thank you so much for your help Alicia it really was appreciated! 😊
2 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Hailee Roberts-Baxter,
Thank you for taking the time to leave us a review, we really appreciate it!
It’s great to hear that you were happy with the service provided by Alicia in our Customer Contact Centre Team, the team work hard and hearing that this is appreciated, It's great to see and hear.
Kind regards,
Chris
Swift action. I am a tenant of this company and have…
I am a tenant of this company and have always found them quick to deal with any repairs or problems.
Recently the locking mechanism on my front door failed at a weekend and I had to request help as I was unable to lock the door properly. After a call to Abri they sent Christopher round after only a few hours, he was unable to repair the lock but managed to alter the mechanism to enable me to secure the property. Waited a few days for the new lock which was fitted by another Abri tradesman( sorry forgot his name) with little fuss and no mess.
Thank you to all concerned for a speedy and efficient service.
1 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Michael Szymanski,
Thanks for taking the time to leave us a review, we really appreciate it!
It's great to hear that you were happy with the service provided by Christopher, and that we managed to fix a new lock for you. I have passed your feedback onto his manager.
Kind regards,
Jasmine
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