Abri Reviews 

Hi we have lived in an abri home since 29 june 2026 when we moved in there were a few things needed repair , all have been repaired now and we were very impressed with Abri who sorted them very quickly and all of the tradesmen who come to do the repairs were very helpful and very pleasant and efficient, we were very impressed with everyone

Lovely and lively little place with friendly staff and great coffee. Highly recommend :)

Thank you Emily for your message but when I called customer service they didn’t process anything. And they were two police officers involved and witness that you took my belongings in the parking for me to get back. But your un professionalism it’s what you are known and stand for

I have had a five year (now) insect infestation colonisation in my home. Abri have completely failed to address it. They send a 'handyman' round to tinker with one small thing - but never address the structural issues in the property. Never assess them. They hope you just give up. Just send vacuous emails about how they can help you - it's insane - they are an insane organisation. But now I have had enough - I have reported them to Somerset Environmental Health - and will be reporting them to The Housing Ombudsman (again - I won a case against Abri about harassment/threats from one of their tenants - and Abri were fined for causing me distress). Abri are a totally inept, broken, dysfunctional toxic and dishonest organisation. They need to be broken up and dissolved so decent housing associations can take their place.

(the Abri response from 'Emily' below is totally dishonest - since 23rd August 2026 I have built up a document of 48 pages of messages and emails about this matter, mostly mine - sent to Abri and their absurd responses, and now no responses are coming - which I will be sending to the Housing Ombudsman - Abri have gone completely silent - I have sent them a 5 page survey document of the property - twice - and made a formal complaint which they are refusing to acknowledge and log - which is a further breach of their duties. They attempt to drive you insane by silly denials - but I have the evidence and the paper trail)

AVOID avoid avoid Shared Ownership there’s nothing Shared about it ! Useless customer service in understanding my issues or inquiries utterly unacceptable.
There’s nothing Shared about Shared ownership with them wish i invested my money elsewhere.
Avoid them at all cost !

Davey who dealt with a complaint for a long time was absolutely amazing honest upfront and accepted there had been failures. Absolutely credit to the complaints team

The staff are lovely- I come often with my grandparents and have come even more often in the summer. It’s nice to come because it’s local and homey- overall incredible!

Very knowledgeable, experienced, helpful members of staff, customer service is brilliant!

Had a good conversation/chat with Olivia while she was helping me in reporting my repairs . 11 out of 10 for customer service.

Is there any chance that someone from Abri’s senior management could respond to one of my many emails, please?

My home has been in disrepair since September 2024. In December 2025, I then suffered another major leak because a tank in my loft had been left live instead of being properly decommissioned—further negligence by Abri.

It is now August 2026. My home is still not repaired, I still cannot put my belongings back, and I am still sleeping on my lounge floor.

I believe I have emailed Gary, the Managing Director and virtually every manager involved—possibly around 100 times between them—yet nobody at senior-management level appears able to respond or telephone me. Apparently acknowledging a tenant whose home remains uninhabitable after almost two years is an unusually complicated management task.

Could somebody please arrange for a senior manager with actual authority to contact me and explain:

* What is happening;
* When my home will finally be repaired;
* Who is taking responsibility; and
* Why senior management has repeatedly ignored my requests for help?

I have tried emails, complaints and every available internal route. As those attempts have produced no meaningful response, I will not be removing this from social media. I will also be posting an honest account of my experience on Google.

I am not asking for anything unreasonable. I am asking Abri to repair the home its negligence damaged and for one senior manager to have the basic courtesy to speak to me.

Can somebody at Abri please help—or is responding to customers no longer part of the service?

I don’t know why the goverment‘s allowing them to be a social housing provider because I have no idea what they’re doing and they’re certainly not corporate. They’re just rude. They only admit of lack of communication. They have zero communication zero accountability they wouldn’t let you take your run they will take as much money off here as possible and they put your house in disrepair and they get manages to abuse you. Someone needs to get hold of me even better. The MD Gary has ignored to every communication of Cover them into or sent to him his secretary is not even replied to me and his managers don’t reply to me what they do do is all going on annual leave at the same time then they’ll divert make you out to be the problem, yeah and then they do nothing and then they come in your house and ruin your house more I’ve had four contractors and and their staff in my home still not fixed .

Abri should be having their social housing license revoked temporarily and audited due to the catastrophe of leaving people that are paying their rent not people receiving benefits people paying their rent not that she make an excuse cause everyone has the right to have repairs. They are a landlord and they are under the landlord act and they are not adhering to it. They don’t have a lack of communication. They have zero communication they divert all their issues onto their Client instead of taking any accountability of responsibility to themselves they have way too many managers they don’t know what they’re doing and they have way too many managers a tip boxes as I don’t communicate.

I have a really good experience with Abri they are hard workers and they're always nice to talk to. Last time we had problems with ceiling and the gentleman did excellent job and I'm really happy

Graham was such a lovely man very polite and done a brilliant job

Plumber came out for my kitchen tap.
He was very polite and done the job quickly and efficiently.

Alan (From the Responsive Repairs Team) was absolutely fantastic. He was on time, which allowed me to go to work on time, extremely professional and he certainly went above and beyond, in everything that he did. Thank you.

Had a new outside toilet door replaced and the nice chap even built new door frame , plus painted filled in cracks on outside , inside walls . Cracked on and finished the job perfectly.

I have been an Abri resident for the last 12 years and have always found them to be very helpful, and every time i had an issue or repair that needed doing they have always responded quickly and sorted/ repaired what needed doing. I had to call them a couple of weeks ago about a couple of issues that needed sorting and Holly who i spoke to on the phone organised straight away for the tradesman to come.

Done a good job without complaining. Both were polite and friendly. They just got on with the job in hand .

The service provided was as you would expect, quick and efficient. Jessica understood the issue and provided me with a suitable day and time to schedule in the repair. I received a text message to notify me of the operative being on his way. The repair was also quick and faultless. Also would like to mention Josh who repaired the locks on my window, he was a great fella and went above and beyond to replace some of the other locks that weren’t on the schedule. Overall no complaints from my last few reports to Abri who have provided me with a great service.

For the first time in my life, 64 now, I needed help. Abri, all on their own, contacted me and made everything easy. They helped with food, dwp, uni credit. I didn't know what questions to ask. Abri knew and told me. I'll be forever be in your debt.

Unprofessional charlatans properties not worth 1 pence to rent, you can tell an abri property from the outside rundown dirty rubbish everywhere and unkempt. They have incompetence at the highest level of abri other than getting rent they do not care less regarding conditions residents live in. Avoid avoid.
Any high ratings are fake the score on here was so low they started writing fake reviews read them properly and you can tell by the problems real residents encounter.
If you are looking for a decent safe place to live I'd avoid abri like the plague! They are greedy they don’t look after their own staff re training and equipment let alone their residents. My advice would be check all you have to do is google maps where the properties are to see for yourself even better if you can go to the location and see first hand nothing like the smell of filthy rotten rubbish around the place the smell of drugs and alcohol.