Abri Reviews 

1.756
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Needing to book a tap repair recently, I used Abri’s online portal. It’s convenient and fast and gives several options in terms of appointment times including a school run booking that works around sc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As an ABRI customer, I needed a ball-valve replaced in the loft. The whole process, from booking to completion, went smoothly. Ian, the plumber who attended, was efficient, explained what he had done... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I live in a block of four flats and pay a service charge for a communal hallway and private parking area. This is a maximum of 6 lights and a single socket for the cleaner (padlock protected... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Being disabled and in a wheelchair it is great being able to contact them regarding any faults I have with the flat. Recently I called regarding a dripping bath tap and they sent a handyman out who re... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Woningbouwvereniging
  2. ook in
  3. Vastgoedonderhouder

Over Abri

Geschreven door het bedrijf

Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

  • We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most

  • We’re investing in our communities, to address local issues and create opportunities for everyone

  • If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.

    Log on to the portal:

    Visit MyAbri


    Contactgegevens

    4,5

    Uitstekend

    TrustScore 4.5 uit 5

    2K reviews

    5 sterren
    4 sterren
    3 sterren
    2 sterren
    1 ster

    Geen recente geschiedenis van het vragen naar reviews

    Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

    Heeft 95% van zijn negatieve reviews beantwoord

    Reageert doorgaans binnen 1 week

    Zo gebruikt dit bedrijf Trustpilot

    Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

    4,5

    Alle reviews

    (1.756)

    316 reviews in de afgelopen 12 maanden

    Een review schrijven
    Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

    Beoordeeld met 5 van de 5 sterren

    My experience was Very good and Maryna was very helpful and polite…

    My experience was very good and Maryna was very helpful and polite it was a very pleasant telephone call

    3 augustus 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Gillian,

    Thanks for taking the time to leave us a review, we really appreciate it! It's great to hear that Maryna was able to give you the help you needed and that you left the call happy.

    I have passed your feedback onto her manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    When I called Abri the person I spoke…

    When I called Abri the person I spoke to was very polite and helpful and assisted me with my query to the best of his knowledge.

    3 augustus 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Mrs Compton,

    Thank you for leaving a review. It's great to hear that you were happy with the support received when you called through to our Customer Contact Centre.

    If you need anything else please don't hesitate to get in touch with us.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    I phoned Abril last week

    I phoned Abril last week, and spoke to Poppy who kindly rearranged my annual gas check...she was very helpful and polite, and the problem was sorted very quickly...

    3 augustus 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Jenny,

    Thanks for taking the time to leave a review, we really appreciate it! It's great to hear you were happy with the service provided by Poppy, I have passed your feedback onto her manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    First of all my thanks to all the Abri…

    First of all my thanks to all the Abri team for all their help recently.
    From first becoming an Abri tenant I have noticed a great improvement in the services compared with previous authorities.
    To have the unsound rear garden wall removed and high quality fencing to replace it has been a great relief.
    The works ran from 3 Aug to 12 August and my fence completed today.
    Abri have been so helpful with prompt repairs to my bungalow when needed.
    Abri operatives covering all skills have always been so helpful, polite and most efficient , and above all, kind and understanding. Which as an elderly pensioner I really have appreciated.
    My grateful thanks to Team Abri!

    12 augustus 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Elizabeth,

    Thank you for taking the time to leave a review, we really appreciate it! It's great to hear that you are you happy with the service received by Abri.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Beautiful coffee and atmosphere

    Beautiful coffee! Lovely welcoming vibe and great buzz to the place. Doing gods work!!

    10 augustus 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Eleanor,

    Thanks for leaving a review for the cafe, it sounds like you had a lovely time there!

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Fiona and shower help!

    I spoke to Fiona about an issue I had with my shower, I explained that I had already booked the repair but asked as the shower was installed for use by a disabled person who couldn't use the bath, was there anything that could be done about bringing the date forward. Fiona asked about the access to washing facilities for the disabled family member without the shower and then made it a priority call even though we had a bath for other family members. I was very grateful to her. She asked the relevant questions and didnt make me feel like I was unreasonable for asking.
    Thank you

    23 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Cheryl,

    Thank you for taking the time to leave a review for Fiona, we really appreciate it. It's great to hear that she was able to move your repair forward so you were able to get your shower repaired.

    I've passed your feedback onto her manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Thank you

    Thank you , for Peter, who cleaned the stairs well. First class, shiny like a diamond, thank you Abri

    6 augustus 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Summer,

    Thanks for taking the time to leave us a review. It's great to hear that Peter was able to get the stairs clean and tidy again.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Small leak quickly fixed

    I had a very small dripping type leak, which ultimately came through the ceiling. The plumber who came out made the hole in the ceiling large enough to exam the leak. He quickly ascertained the leak was coming from a bit higher up than 1st thought, from a flexible tap connector to the bath which had perished. He had all the parts needed on the van and quickly had the job done. Very pleased with the outcome.
    Within a week the ceiling was also repaired.

    24 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Steve,

    Thanks for taking the time to leave us a review, we really appreciate it!

    It's great to hear that our plumber was able to identify the cause of the leak and get it fixed for you quickly.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Had my bathroom repainted after some…

    Had my bathroom repainted after some damage was done. Graham was absolutely fantastic, honestly went above and beyond, can’t thank him enough

    5 augustus 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Friend of Ted,

    Thank you for leaving a review! It's great that Graham was able to get your bathroom painted for you and that you were happy with the job he completed.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Staff

    Spoke to Andrew about advice on what to do with cooker he was very polite and patient nothing was to much trouble he dealt with problem happy customer

    28 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Kerrie,

    Thank you for taking the time to leave a review. It's great to hear that Andrew was able to help you and that you left the call happy. I have passed your feedback onto his manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Thanking a staff member…

    I would like to thank a staff member named Joe who was extremely helpful with my query regarding my bathroom adaptation request. Every time I spoke to him he assured me he would call me back with any updates, negative or positive and he did this on every occasion. He chased up my query, managed to speak to the person who was dealing with my query and called me back with a positive update. He was so kind on the phone and very patient with my questions. This has been an ongoing issue for months and months and it was so nice to speak with someone who really cared so many thanks to him and I hope he gets recognised for his good work.

    3 augustus 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Yvonne,

    Thank you for taking the time to leave a review for Joe, I'm so glad he was able to help you and get you an update. I have passed your feedback onto his manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Richard and Gordon came to fix…

    Richard and Gordon came to fix something to do with my hot water tank both men were punctual,polite and tidy

    30 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Frances,

    It's great to hear that you were happy with the repair completed by Richard and Gordan. Thanks for taking the time to leave us a review, we really appreciate it!

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    William listened to the problem and…

    William listened to the problem and helped to get it rectified as soon as possible

    7 mei 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Ms Maureen Scott,

    Thanks for leaving a review for William, it's great to hear that you were happy with the help he offered and that he was able to get the issue rectified for you.

    Kidn regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Patrick the plumber

    I had a problem with my toilet cistern not filling after flushing. I called abri who sent out Patrick. He took one look and replaced the fittings, making sure all was working well before he left. Very happy with the service.

    23 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Mrs Haynes,

    Thank you for taking the time to leave a review for Patrick, we really appreciate it! I have passed your feedback onto his manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Had Richard attend to repair window…

    Had Richard attend to repair window handle he repaired two and even adjusted my front door latch ! Richard was very polite and helpful and got job done 👍

    26 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Karen,

    Thanks for leaving us a review, we really appreciate it! It's great to hear you were happy with Richard and that he was able to repair your window handles and helped you out with your door latch too!

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Quick and on time

    Quick and on time , didn't have to wait in all day ! ..
    Polite and explained exactly what he was doing had a great experience.

    23 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Thomas,

    Thank you for leaving a review, we really appreciate it! I'm really happy to hear that you had a good experience with one of our trade operatives.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    LOUDLY BANGING DOOR

    IVE HAD A PROBLEM WITH MY LOUDLY BANGING DOOR EVER SINCE I MOVED IN IN 2022. MARK (A CARPENTER) CAME OUT TODAY AND HAS FIXED THE PROBLEM ( WHICH WAS ADJUSTMENT OF THE DOOR SELF CLOSING MECHANISUM ).
    MARK WAS SO HELPFULL AND KNOWLEDGEABLE.

    30 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Chris,

    Thanks for taking the time to leave a review for Mark, it's great to hear that you were happy with the repair he completed, and that it's fixed the issue with your door.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Dave didn't waste time quick on the job…

    Dave didn't waste time quick on the job explained what to do and not to do spot on x

    8 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Jill,

    Thanks for leaving a review, we really appreciate it! It's great to hear you were happy with Dave and the work he completed.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    I had a lovely lady called Charlotte…

    I had a lovely lady called Charlotte come to my house to fix my hot water tank. She was very polite, friendly and arrived on time. When Charlotte had fixed my problem, she explained very clearly what she’d done and everything she’d checked to hopefully make sure it wouldn’t happen again for a long time. Very professional and knowledgeable. Abri should be proud to have someone like her working for them.

    3 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Moriya,

    Thanks for taking the time to leave a review about Charlotte. It's great to hear you were so happy with the work completed and how helpful she was.

    I've passed your feedback over to her manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Repair carried out by Richard on my…

    Repair carried out by Richard on my kitchen taps.
    Richard was professional, efficient and friendly. Replaced my kitchen taps, cleaned up after his works. Very happy with the work he done.

    28 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Terri,

    What a lovely review! Thank you for leaving it, I have passed it over to Richards manager.

    Kind regards,
    Emily

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