Abri Reviews 

1.757
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Needing to book a tap repair recently, I used Abri’s online portal. It’s convenient and fast and gives several options in terms of appointment times including a school run booking that works around sc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Recently had my toilets looked at as one was leaking and other one wasn’t flushing and filling properly. The gentleman that came was very polite, tidy and explained the issues to me. Thank you again.... Toon meer

Beoordeeld met 1 van de 5 sterren

I live in a block of four flats and pay a service charge for a communal hallway and private parking area. This is a maximum of 6 lights and a single socket for the cleaner (padlock protected... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As an ABRI customer, I needed a ball-valve replaced in the loft. The whole process, from booking to completion, went smoothly. Ian, the plumber who attended, was efficient, explained what he had done... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Woningbouwvereniging
  2. ook in
  3. Vastgoedonderhouder

Over Abri

Geschreven door het bedrijf

Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

  • We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most

  • We’re investing in our communities, to address local issues and create opportunities for everyone

  • If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.

    Log on to the portal:

    Visit MyAbri


    Contactgegevens

    4,5

    Uitstekend

    TrustScore 4.5 uit 5

    2K reviews

    5 sterren
    4 sterren
    3 sterren
    2 sterren
    1 ster

    Geen recente geschiedenis van het vragen naar reviews

    Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

    Heeft 95% van zijn negatieve reviews beantwoord

    Reageert doorgaans binnen 1 week

    Zo gebruikt dit bedrijf Trustpilot

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    4,5

    Alle reviews

    (1.757)

    316 reviews in de afgelopen 12 maanden

    Een review schrijven
    Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

    Beoordeeld met 5 van de 5 sterren

    Repair carried out by Richard on my…

    Repair carried out by Richard on my kitchen taps.
    Richard was professional, efficient and friendly. Replaced my kitchen taps, cleaned up after his works. Very happy with the work he done.

    28 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Terri,

    What a lovely review! Thank you for leaving it, I have passed it over to Richards manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Boiler's box

    Richard was very professional , polite and helpful. He did the job quite quickly without wasting the time and in the end the result was fantastic. I deeply appreciate it.

    22 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Davood,

    Thanks for taking the time to leave us a review, we really appreciate it.

    It's great to hear you were happy with the repair recently completed by Richard.

    If you need anything else please do get in touch.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Scott was professional and friendly…

    Scott was professional and friendly when he fitted our new CO2 detector. He answered our questions about the CO2 detector.

    23 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Kenny,

    Thank you for getting in touch and leaving a review. It's great that Scott was able to answers the questions you had, I shall make sure your feedback is passed to his manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Sam the electrician

    Sam, an electrician from Abri's safer homes team, came round to fit new smoke alarms. He was friendly,kind and polite. The job was completed quickly and professionally by Sam and his team mate. Thank you so much for a quick and efficient installation all done with a bright smile and laugh.

    29 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Rebecca,

    Thanks for leaving a review for Sam and his colleague. It's great to hear that you were happy with both the work completed and their manner.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    well done good job and clean up…

    well done good job and clean up after work tidy well polite person 👏 👍 👍

    24 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Gary,

    Thank you for leaving us a review. It's great to hear that the recent trade operative that visited your home completed the job well and cleaned up thoroughly.

    We really appreciate you sending some feedback over.

    Kind regards,
    Emily

    Beoordeeld met 1 van de 5 sterren

    Absolutely shameful!

    Enquiries relating to the sale of a shared ownership property in Bracknell were sent to ABRI back in June. The Enquiry was referred to their legal department, whereupon the solicitor went on holiday for 2 weeks. When the enquiries were returned to the buyers solicitor some 3 weeks later, 1 question had not been answered. The 1 question was resubmitted 16 working days ago, so nearly 4 weeks ago and still no response. Absolutely shameful!

    1 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Jenny,

    Thanks for taking the time to leave us feedback, I'm sorry that you've had some issues with your sale and can appreciate the frustration this must be causing.

    Are you able to give our contact centre a call on 0300 123 1567 so we can look into this for you? Alternatively you can email us at hello@abri.co.uk.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    I have been living here 12yrs & l have…

    I have been living here 12yrs & l have met quite a few of the workmen/women & they have always been very helpful & polite. The last young lady l met ( Georgia,) came to replace a ceiling light. What.a delight this young lady was polite friendly & very helpful even put up my replacement bulb & my lamp shade. We had a lovely conversation while she worked which is lovely when you live alone. Even my dog loved her. Thankyou Georgia you are welcome to come again & thankyou Abri for great employees.

    21 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Marlene,

    It's so nice to hear that you had a great experience with Georgia, and that your dog liked her too! Thanks for taking the time to leave a review, I will make sure it is passed to her manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Excellent service

    The Abri representative Jake arrived promptly on time as the arrangement you kindly put in place for me.
    He was professional and polite and seemed to throughly go through everything related to a gas inspection, to the best of my knowledge. Throughout his visit he remained respectful to my home.
    I am continuously impressed with the service I receive from all representatives that come to my home from Abri, I have found them to always be so professional and helpful and very competent in their roles.

    5 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Elena,

    It's great to hear you were so happy with Jake and the gas inspection he completed at your home.

    Thanks for getting in touch and leaving a review, I shall make sure this is passed to Jake's manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Never had any issues with abri in the 9…

    Never had any issues with abri in the 9 years I’ve lived in the property, any repairs reported are always done quickly and efficiently, my most recent one being with Ryan who come out to fit 3 new extractor fans in the property.

    22 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Chelsea,

    It's so great to hear you've been happy with Abri since you've been one of our customers. Thanks for leaving a review, I shall pass on your kind words about Ryan to his manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    great support

    We had a water pipe that went wrong and flooded our kitchen on a Sunday. Problem was reported and we had Paul who attended within 2 hours. Paul was great, sympathetic and knowledgable and had it fixed in no time. Abri then called first thing Monday to check how everything was and arranged for a dehumidifier to be delivered and setup by lunch time.

    28 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Kieron,

    Thanks for leaving a review. I'm sorry that you had a leak, but I'm glad we were able to get someone out to you quickly who was able to fix it.

    If you need anything else please do get in touch.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Callum was an absolute pleasure to talk…

    Callum was an absolute pleasure to talk to, he was polite, friendly and helpful individual. His knowledge of the company helped me sort out my issue and get the help I needed faster. He is a credit to Abri, thank you ⭐️⭐️⭐️⭐️⭐️

    12 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi,

    Thank you for such a lovely review about Callum! It's great to hear he was about to help you get your issue sorted.

    I have passed your feedback onto his manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Great customer service from Kira!

    Cannot thank Kira enough!She were were very helpful and considerate and a great asset to Abri’s team!
    Well done!

    15 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Dave,

    Thanks so much for leaving a review, it's great to hear Kira was able to help you with your query.

    I have passed your feedback on to her manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Abri heating engineer Nicky

    Abri heating engineer Nicky came she was friendly and polite she explained everything to me did the job no mess and she was very efficient.Thankyou very much Nicky and Abri .

    3 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Pat,

    Thanks for sending some feedback over, we really appreciate it!

    It's great to hear you were happy with the repair completed by Nicky, I've sent your review over to her manager.

    Thanks,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Great Representative of Abri

    I had a recurring issue that kept being patched up. Jordon came and actually replaced the part that was causing the issue. He was firstly apologetic that I had to make another appointment as someone was already out a few weeks prior, but he said he would do what was needed to fix the issue. He was friendly and actually communicated with me. Made me feel at ease as I know it can be strange for single women to have a male in their home. He worked quickly, efficiently and tidily. Definitely a good representative of Abri.

    30 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Emma,

    Thanks for getting in touch and leaving a review.

    It's great to hear that you were happy with both the service provided by Jordan and how at ese he put you. I have passed this on to his manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Thanks to Lucian

    Thanks to Lucian, who came out to fix my shower and fitted a new one and taps. Very pleased with it and nice friendly guy. Efficient to. Thanks

    2 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Neil,

    Thanks for taking the time to leave a review for Lucian, it's great to hear you were happy with the shower and taps he fitted. I've passed the feedback on to his manager.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Very respectful to me and my property

    Very respectful to me and my property, work was done to high standard

    1 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Vanessa,

    Thanks for taking the time to leave us a review, we really appreciate it!

    It's great to hear you're happy with the work recently completed at your home, if you need anything else from us please do get in touch.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    After telling John my gas pipe had…

    After telling John my gas pipe had broken brackets he reported it. John then come back week later fitted new fixings. Then checked everything was working and no leaks.

    19 juni 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Robert,

    Thanks for taking the time to leave us a review.

    It's great to hear that you were happy with the job completed by John.

    Kind regards,
    Emily

    Beoordeeld met 1 van de 5 sterren

    Unprofessional and poorly trained

    Unprofessional and poorly trained, vans left for days on end badly parked and blocking driveways

    10 juli 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Andy,

    Thanks for getting in touch. I'm sorry to hear that you have had a negative experience with some Abri vans. We do have a specific team that can look into this but we need a little more information so we can pass this to them.

    If you're able to call our Customer Contact Centre on 0300 123 1567 or alternatively email us on hello@abri.co.uk with the van or vans registration numbers we will then be able to look into this further.

    Kind regards,
    Emily

    Beoordeeld met 5 van de 5 sterren

    Wow s

    Wow, its best from the best. Can imagine they ask what colour wall i want. I never been choosing colour for my home. Always lived caravan or boats.
    Now i have real home, my place with my 2 cats. Im so like house, easy communication with Abri Management. Its 5* from me. I love your house you give for me. Thank you so much. Im more happy here.

    20 februari 2026
    Review zonder uitnodiging
    Logo Abri

    Antwoord van Abri

    Hi Rosies,

    It's so great to hear that you and your cats are happy in your home! Thanks for leaving us a review, we really appreciate it.

    Kind regards,
    Emily

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