As an ABRI customer, I needed a ball-valve replaced in the loft. The whole process, from booking to completion, went smoothly. Ian, the plumber who attended, was efficient, explained what he had done... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had a plumber come out He did a great job didn't take long and was very pleasant to talk to he gave feed bk and told me what he would be doing so I was in the loop and just got on with it , I was mor... Toon meer
Bedrijf heeft geantwoord
Abri services have always been exceptional. I have always received wonderful help from the support teams and the trades people that work with them. The standards of both professionalism and friendl... Toon meer
Bedrijf heeft geantwoord
Since moving in, Abri have always been helpful and accommodating to any queries and concerns that I have had. They are always friendly and willing to help over the phone and in person they are just as... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Abri
Geschreven door het bedrijf
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.
Log on to the portal:
Contactgegevens
Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, Verenigd Koninkrijk
- 0300 123 1567
- hello@abri.co.uk
- abri.co.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very polite person and very helpful…
Very polite person and very helpful nothing was to much trouble for him Cassey must be an asset to the team. REGUARDS June Board
18 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi June Board,
Thank you for your lovely feedback. It’s great to hear that Cassey was so helpful and polite, and that nothing was too much trouble for him.
We’re really pleased you had such a positive experience and we’ll make sure Cassey sees your kind words. I’m sure he’ll be very happy to hear that you feel he’s an asset to the team!
Kind regards,
Jasmine
Faulty Heating System
Thanks to Damien for fixing the heating system, I was a bit worried there was a fault with the system, but fortunately Damien was able to fix the fault and I won't be cold this coming winter .👍😉
17 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Wendy,
Thanks so much for your lovely review. We’re really pleased to hear that Damien was able to find and fix the fault with your heating and put your mind at ease.
It’s great to know you won’t have to worry about being cold this winter! We’ll make sure Damien sees your kind words.
Kind regards,
Jasmine
Definitely recommend Abri …
I’ve recently moved to an Abri property from Vivid housing. The difference I have noticed in both from reporting the job till completion is the ease and the time scale difference.
I have not had one bad experience with calling to raise a repair to the work being carried out.
If you are considering do an exchange I would 100% recommend Abri.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Lee & Debbie,
We're delighted to hear that you've noticed such a positive difference since moving to an Abri property and that you've found the repairs service easy to use from first contact through to completion.
It's especially pleasing to know that you've consistently received a high standard of service when reporting repairs and that the work has been carried out efficiently. Comments like yours are incredibly valuable and help recognise the hard work of our teams.
Thank you for taking the time to share your experience and feedback and If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind Regards,
Chris.
Abri
Abri came out recently to me and had to have a new fan fitted in my bathroom. The service was 10 out of 10 . The gentleman was friendly also which makes the service better experience. Also they came out to fit a new door lock and again great service with Abri . 10 out of 10 . Brilliant service what more can I say .
17 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hello Perry,
It's great to know that the installation of your new bathroom fan was completed to such a high standard and that the engineer's friendly and professional approach made the experience even better.
We're also pleased that you were equally satisfied with the replacement of your door lock and the service provided.
Comments like yours are wonderful to receive and will be shared with the teams involved. Thank you for your kind words and for taking the time to share your experience. If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind Regards,
Chris.
Very recently moved into an Abri…
Very recently moved into an Abri property. My daughter’s bedroom window is a very large window and it did not have a lock on. Tony provided a very prompt and polite service. Thanks again Tony great customer service!
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good Afternoon,
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that, after moving into your new Abri home, Tony was able to assist with the issue regarding your daughter's bedroom window so quickly and professionally.
It's great to know that you found his service prompt, polite and helpful. We understand how important it is to feel safe and secure in your home, especially when settling in, and we're pleased that Tony was able to provide a positive experience.
Thank you again for your feedback and welcome to your new home.
Kind regards,
Chris
Van wv73 ykw has been blocking the road…
Van wv73 ykw has been blocking the road at tw14 8lq for days causing problems for residents and emergency services spoke to them on the phone twice nothing been done
3 oktober 2026
Review zonder uitnodiging
Antwoord van Abri
Hello Peter,
We are sorry to hear about the concerns you raised regarding the vehicle and the inconvenience this may have caused to local residents.
We understand your frustration and appreciate you bringing this matter to our attention. I have personally spoken with one of our Fleet Operations Coordinators and I can confirm that the vehicle has now been moved.
Thank you again for making us aware of the situation as it helps us identify where improvements are needed and ensures the service we provide meets our customers expectations.
Please don't hesitate to get in touch if there's anything else we can do to help.
Kind regards,
Chris
I contacted Abri and told them I had a…
I contacted Abri and told them I had a couple of draws and cubboard door that needed repairing in my kitchen, they sent one of there operatives round, and did an excellent job, Thankyou Alan for doing a great job 👍
17 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good Morning Christopher,
Thank you for taking the time to leave us a review. We're delighted to hear that the repairs to your kitchen drawers and cupboard door were completed to such a high standard.
We'll be sure to pass your kind comments on to Alan, who will be pleased to know that his work made such a positive difference. Thank you for recognising his excellent service.
Kind regards,
Chris
Called regarding bathroom light
I spoke to Maryna when I called about changing a light bulb in bathroom, a simple request that could have been rejected. Maryna was extremely friendly and very helpful and understanding. It was a pleasure talking to her and she sorted out my problem in a professional manner.
17 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good afternoon Pauline,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Maryna was able to assist you with your enquiry and that you found her to be friendly, helpful, and understanding throughout your call, it's wonderful to know that Maryna took the time to listen, provide support, and resolve the matter in a professional manner.
If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
Top Service From Abri
I recently had a repair carried out by Abri and I cannot fault their service.
The tradesman who attended my property was polite, courteous and very professional.
The problem was identified quickly and repaired straight away.
I was even shown photographs of the repair so I could see the finished job.
I must say on this occasion I was very satisfied with the service that I received from Abri.
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good Afternoon Helen,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were so satisfied with the service you received from Abri.
It’s great to know that the tradesperson who attended your property was polite, courteous, and professional throughout the visit to your home.
We’re also pleased that the issue was identified quickly and repaired promptly, helping to make the experience as smooth as possible.
If there’s anything we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
Chris
Ian came to fix a leaking tap which…
Ian came to fix a leaking tap which flooded the bathroom while on holiday. Ian was polite, professional and very helpful. The tap was broken inside in 4 pieces and reassured me i was not imagining water appearing from no where. Thank you again Ian
16 september 2026
Review zonder uitnodiging
Antwoord van Abri
Good morning Kelly,
We’re delighted to hear that you had a positive experience with the service provided by Ian. It’s especially pleasing to know that he was both professional and polite while visiting your home to carry out the repair to your bathroom tap.
Thank you for taking the time to share your feedback. If there’s anything we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
Chris
Must say Clifford was helpful and…
Must say Clifford was helpful and completed my repairs to my satisfaction. He was having trouble with garage lock but said it wouldn't beat even if it took him all day. TOP MARKS
23 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hello Jackie,
Thank you for reaching out, Its wonderful to hear that Clifford was so helpful and that he completed the repairs to your satisfaction.
It’s especially great to hear about his determination in resolving the issue with your garage lock. His commitment to getting the job done, no matter how challenging, is exactly the level of service we strive to provide.
Thank you again for your feedback, and if there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Chris
Positive Abri
My experience as a tenant with Abri is a positive one. The staff are very polite, friendly and professional. To book a repair is easy to do through their app portal. It gives you dates and times which are convenient to me. The jobs are completed by knowledgeable staff and arrived within the time frame. Overall, i have had no issues with Abri and find them approachable, so a happy tenant.
30 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Jane Harris,
Thanks so much for your lovely review. It’s really nice to hear that you’ve had such a positive experience with Abri and that you find our staff friendly, professional and easy to approach.
We’re also glad to hear you find booking repairs through the portal nice and easy, and that our teams arrive on time and get things sorted for you.
It’s great to hear you’re a happy tenant. Thanks again for sharing your experience with us!
Kind regards,
Jasmine
Feedback on Abri Homes carpennter
I was originally with Silva Homes which then merged and became Abri. I have to say that because it was going to be a bigger company I expected the service to deteriorate. I just had Bick from their Carpentry Team to fix a couple of my locks. He fixed both and he was polite, very efficient and completed the jobs in a quick time. I can say that if all the people that Abri employ are as good as Nick, I have nothing to worry about.
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Neil Jaclson,
Thanks so much for taking the time to leave us a review. It’s great to hear that Nick was able to get both of your locks sorted quickly and that you found him polite and efficient.
We’re really pleased that your experience since moving from Silva Homes to Abri hasn’t been a disappointment. It’s lovely to hear that Nick’s service has helped give you confidence in us.
We’ll make sure Nick sees your kind words!
Kind regards,
Jasmine
Ben repaired my water heater and did an…
Ben repaired my water heater and did an excellent job. He arrived on time, worked efficiently, and made sure everything was running perfectly before leaving. Great service and highly recommended.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Evans,
Thanks so much for your lovely review. We’re really pleased to hear that Ben was able to get your water heater sorted and that everything was working perfectly before he left.
It’s great to hear he arrived on time and got the job done efficiently. We’ll be sure to pass this on to Ben and his manager.
Kind regards,
Jasmine
Had a leaking tap
Had a leaking tap. Garry came over with an apprentice and he was explaining the procedure step by step making sure the apprentice knows what tool and how to carry out the job safely. They even then cleaned up under the kitchen sink counter and left it in a perfect state. I'm very happy with Garrys work and his professionalism
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Muzne,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Garry was able to get your leaking tap sorted and that you were happy with the way he carried out the work.
It’s great to hear that he took the time to explain everything to his apprentice and make sure the job was carried out safely. We also really appreciate you mentioning how they left the area clean and tidy afterwards.
We’ll make sure Garry sees your kind words. I’m sure he’ll be really pleased to know you were so happy with his work and professionalism.
Kind regards,
Jasmine
Great service from the plumbers
Great service from the plumbers. Polite and professional. Well done lads!
8 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Miss Tara S Jaffri,
Thank you so much for your lovely feedback. We’re really glad to hear you had such a positive experience with our plumbers.
It’s always great to hear when our customers have had a good experience, and we really appreciate you taking the time to let us know.
Kind regards,
Jasmine
Fantastic from Emma in customer…
Fantastic from Emma in customer services for her polite friendly attention to an issue in which Emma quickly sorted out my issues Thank you Emma and so nice talking to you
18 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Geoffrey,
Thank you for taking the time to leave us such a lovely review. We’re really pleased to hear that Emma was friendly, able to help you and got your issues sorted so quickly.
We’ll make sure Emma and her manager see your kind words. I’m sure they’ll really appreciate you sharing your experience with us.
Kind regards,
Jasmine
Customer service made my life easier by…
Customer service made my life easier by making my repair timings convenient to my work timings.
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hello Harpreet,
Thank you for reaching out and for taking the time to leave us a review.
We’re delighted to hear that you’ve been happy with the customer service provided by our team, as well as the efficiency of our planning team.
It’s especially pleasing to know that we’ve been able to schedule appointments around your availability, making the process as convenient as possible for you.
If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
A new radiator
Had to have a new radiator fitted the work man very very helpful explaining what he was doing didn't take him long tested radiator after fitting
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Allen Carter,
We really appreciate you taking a moment to leave us a review!
It's great to hear you were happy with the new radiator fitted by our trade operative and that he took the time to explain what he was doing.
If you need anything else please don't hesitate to get in touch with us.
Kind regards,
Jasmine
Had Dave round to fix the kitchen light…
Had Dave round to fix the kitchen light done his safety checks in quick time
15 september 2026
Review zonder uitnodiging
Antwoord van Abri
Hi Paul Cheevers,
Thank you for taking the time to leave us a review.
We’re pleased to hear that you were happy with the service provided Dave and he could fix the kitchen light.
It’s always lovely for the team to receive positive feedback about the work they do!
Kind regards,
Jasmine
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