Abri Reviews 

We’ve lived in a few housing association-managed apartments and Abri has to be the worst.

Our block in Green Park (Reading) has no site manager. There’s no due care for the welfare of residents. Abri only contact you when it concerns rent. Other than that you will never hear from them. The staff are very ignorant.

Residents have been complaining about a tenant in our block in Green Park (Reading) that’s very erratic and chaotic.

They blast music on repeat from their apartment all day long including Monday mornings. We hear doors being slammed in their apartment all day long.

They are a balcony pacer 24/7 banging their balcony door as they chain smoke throughout the day including at weird hours like 1AM, 3AM, 5AM while people sleep and they talk so loud on their phone from their balcony all day long you can literally here their conversation from a mile away.

They even dispose off their cigarette ends from their balcony into the flower bed across the pavement creating a fire hazard and endangering residents and vehicles in the car park.

We often pick up the cigarette ends from the pavement and the following day we find some more.

Local councillors have emailed Abri on our behalf and their emails have been ignored with no replies.

Multiple complaints have been made about this resident over and over again and Abri haven’t done anything to address this issue to the point they haven’t even sent out a general notice to all residents in the block.

This resident has no consideration for other residents as they walk out of their flat into communal areas and the car park in their sleeping gown even at 4PM.

They are the definition of a tenant from hell often seen loitering in the car park as they are someone with no routine, no schedule, no job and are always all over the place.

Great repair made to a leak in kitchen, fast professional and friendly staff. Great service

Great job done.
Jeremy the carpenter came to do a job which was done perfectly.
He was on time, extremely polite and friendly and took pride in his work. He left everywhere clean and tidy and I cannot fault his work. Thank you Jeremy 😊

Was very pleased with the service, very helpful assistant. I would also like to mention Wayne in Benefits who helped enormously, thank you Wayne

Myles the electrician from abri, is very very polite , professional and friendly.
He carried out his visit to my home , made sure everything was clean and tidy after he had finished.
Well done Myles 👏

I chatted with a lady called Heather and found her very helpful and as regarding the problem she had it sorted within a couple of hours it was nice to deal with someone with great common sense and ability to rectify the problem quickly and efficiently the world needs more Heather's

Paul the plumber arrived earlier than expected after being on call all night. He did a excellent job fixing a over flowing cistern.

For the past two years and eight months my family’s lives have been ruined by our neighbours noise abuse and Abri housings lack of care!

We have been dealing with noise abuse from the Property above us all of this time which has caused a huge impact on my family and ruined our lives.

I have had a massive mental health breakdown which caused me to self harm and I nearly took my own life.

My 18-year-old son had to live elsewhere while sitting his GCSEs no Child should have to leave their home because of abuse from their neighbours.

My 16 year-old has become very withdrawn from Life as very little interesting things and constantly wears headphones.

My 13 year-old daughter is now suffering for a mental health breakdown she has self harmed, she is now under two counselling services. It is having a massive detrimental effect on her school & social life. Now unfortunately most of the time she now does not even stay in what is supposed to be our family Home.

My 4 year-old gets so scared from the banging and scraping noises from upstairs, some days she just sits and cries and asks why do they do this and other days she looks up and start screaming for the neighbours to please stop making the noise.

How is this allowed? How are Abri allowed to let us live this way? They are my family’s landlords they have a duty of care to us. This has been an ongoing battle and really they’ve done very Little to help us. They’ve put monitoring equipment in my property twice but when they do that they have to inform the neighbours they are doing so, so in my mind it’s a waste of resources. If you know you’re being monitored you’re going to be quiet.

They did have an outside company come in and do a sound test between the properties which has proven that there is a big problem with the noise transfer between properties, this was done quite a long time ago now but even though this has been proven Abri made no steps to fix the problem.

If Abri can’t make the neighbours upstairs remove their parquet flooring then they need to do something in my Property to lesson the noise impact.

At the beginning of this when I tried to kill myself, I asked Abri to be moved. They told me they couldn’t do this as there was no risk to Life involved. There was a huge risk to Life. There was a huge risk that I was going to take my own life. They put me in touch with Thames Home choice and said I would get moved up to a higher band if I gave them my medical evidence of my breakdown and my daughter’s lung disease (as we also have lots of mould in the Property),this was in fact rejected as the mould could be cleaned and I had not been locked up in a mental institution!!

I contact Abri constantly to ask for updates of what has been done about the noise abuse from our neighbours to be told it’s in the hands of solicitors. They can’t tell me anything but they never get back to me with a solution. I am at the end of my tether I need answers and my family need help desperately.

Abri should be absolutely appalled for allowing this to have gone on for two years and eight months. I’ve never been so disgusted with a company in all my life. I pray to God that none of them ever have to live through a situation like this. To be honest, it’s not living we’re just exist these days we have no real family life.

Abri, you have ruined mine and my family‘s lives!!! 

Residents in our Abri-managed block in Green Park, Reading have been complaining about a very erratic and chaotic resident that’s been running wild 24/7 in their flat, communal areas and car park for months and Abri haven’t taken any action to address the ongoing issues from the tenant causing distress to other residents in the building.

Can't fault the two men Richard and Tony who came out to paint my bathroom they were really nice and polite

Thomas the electrician was very friendly chatty and most of all fixed the problem and is still working well

Terrible. If I could give it 0 stars I would.
You cant get hold of anyone. I have surveyors and other companies calling me asking me to chase them as they aren't getting replies either.
They give you a deadline of a week to get forms signed but the information is incorrect on them and you cant get a reply.

Terry come out to do my repair. He explained what he was doing and he stayed with me until i was satisfied with my door. He was very polite and spoke about everything he was doing. And he also cleaned up after himself. Such a very nice young man.

Had an electrian come to my property to fix my shower. He was polite explained what he was doing , helpful when I asked questions .very respectful of my property. Did a great job . Very pleased with the service provided

Abri staff are always pleasant to deal with when organising and completing maintenance. Every technician who has carried out maintenance and repairs has been polite, professional and efficient. The call centre staff are great too. It's appreciated.

We had the lovely georgia to fix a shower switch, so polite and friendly got the job done in no time.

Gordon the Plumber was on time and polite. He quickly diagnosed the issue, explained what he was doing and promptly fixed the problem. I was very happy with the outcome

All ABRI staff are very professional and friendly and take the time to talk to you and explain how a job request is going to be followed through. Visiting technicians have always completed any work to a good standard. I am very happy with the services provided by ABRI, across all levels

Polite tidy and extremely thorough June 8th.

Repair man was quick, polite and went above and beyond to accomidate my disability